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1 Reviews

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trustpilot stars

Too many emails

Excellent service from ao. Com, but way too email about opinions and optional insurnace. Warrenties etc. however didnt get an email with ref numbers etc after purchase, strange that.
Happy with purchased but be ready with delete button for the peskey emails
    ao.com
    TrustScore 9.7 / 10
    18,503 Reviews

    Reply from ao.com

    Hi Andrew

    Thanks for your review and for providing your AOL order reference number.

    I'm really sorry, however, that we have sent you too many emails.

    The way we've climbed to the top of the kitchen appliance market is by listening to customer feedback. A lot of these requests are made via email, so we're not constantly pestering you with calls.

    Unfortunately it's difficult to determine a level of contact that everyone would be happy with, and I'm sorry we've over-stepped our bounds in your case. I have forwarded your details on to the relevant department to have your email removed from our mailing list. I hope this helps.

    In regards to your order reference, we do only send out a confirmation email after the order has been placed, and the invoice will only be sent out after delivery. I do apologise for this.

    If you'd like to comment further, please feel free to respond here, send us an email at reviews@ao.com, or give us a call on 0844 324 9222.

    Many Thanks

    Nick - ao.com
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