Thank you for taking the time to submit a review regarding your recent purchase with us.
I'm very sorry to hear of the issues you experienced with your delivery, I can certainly appreciate the frustration this would cause.
We like to keep our customers informed as best way can on the day of your delivery, we understand that waiting in for a delivery can be tedious. Whilst our Driver's do try their best to contact each customer before delivery, they can encounter issues such as loss of signal or just simply get carried away with planning the next drop of the day.
I can certainly understand why you would feel the way you do as the Driver advised that he would call prior to the delivery at your Mother's property. I would be more than happy to look into this for you and have this investigated with our Logistics Team. In order for me to do that I will require your order number, if you can please send this via email to firstname.lastname@example.org that would be greatly appreciated. We take feedback like this seriously as we strive to deliver excellent customer service to everyone that chooses us for their new appliance.
If I can be of any further assistance we're open between 8am and 10pm daily to help you and can be called on 0844 3249222, or through an email to email@example.com. We look forward to hearing from you again soon.