When we moved house we needed to get a fridge freezer as the one at our previous address was built so we couldn't take it with us. We ordered on a Friday night for delivery on a Saturday morning. We got an approximate delivery time soon after ordering and got a confirmed delivery time in the morning on the Saturday. This meant that it was easy to make sure someone was available at the new house to take delivery. The appliance was delivered very promptly at the time promised, the guys brought it into the house for us, and it was unpacked and plugged in within a few minutes. Add to that the fact that their prices are reasonable, they offer free delivery, and reasonably priced express delivery and you can't go wrong. We used AO.com when our washer dryer needed replacing (when another big retailer let us down), we've used them for this and without question we will use them again in the future.