ao.com reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

ao.com provide the customer service you expect but never get from anyone else

Our washing machine broke on New years eve so we went looking for a replacement and found www.ao.com. The prices were very competitive and even though we had not ordered from them before decided to give them a go, and we are so glad we did.
We ordered on New years day with a deliver 2 days later (which I expect would probably have been next day if it wasn't for the bank holiday).
We received lots of informative updates:
1. Immediate email confirmation of our order with a delivery time between 7 am and 7 pm
2. On the expected deliver date we received an SMS message giving us a delivery time update between 10 am and 2 pm, the message also included the delivery drivers name and number in case we needed to contact him directly.
3. At about 10 am we received a phone call from the driver telling us he would be with use between 11 am and 12 noon
4. The good arrived at about 11:30 am.

The delivery driver was polite and courteous and placed the appliance in the room we requested.

I have never ordered anything online before where we got such good service.

Would I use them again? Yes, without a second thought.
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