Having scanned the web for price comparisons on tumble driers I was left with the company AO. I had never used them before so was a little sceptical. However the ordering was simple, their prices were the best I could find, with no unpleasant surprises when coming to delivery (as often happens). They also rang to give a delivery window. I could not have wished for a better service.
What I liked was the fact that once I had decided that the pricing was as competitive as it gets, I could see that if I placed an order I could have delivery the next day (at extra cost) or the day after that at no extra cost.
That gave me the confidence to place the order, and then I was able to track the order and was given a 4 hour time-slot for delivery. I even received a call from the delivery guys 10 minutes before they arrived.
It was just how it should be - very efficient.
We recently purchased a dishwasher for same day delivery from ao.com and we really are very happy with the service received - we WILL use them again!
The price of the appliance couldn't be beaten and the website was very easy to use as we knew the specific product, so no real searching or research was required.
Same day delivery on a Sunday cost us just under £30 and as we both work all week, this suited us perfectly. The delivery drivers were polite, dressed smartly and very happy to assist. Very pleased indeed! Thank you ao.com :)
The telephone sales staff could not have been more helpful and the whole transaction was very painless and all moved according to plan. The delivery men came when they said they would, were happy and helpful and the whole process was completely stress free. I will definitely be using this company again.
First time of using AO. Very reasonable price but delivery was particularly excellent - could choose date. Advised of a 4 hour delivery slot which then got narrowed to 2 hours and then a phone call received from the driver. EXCELLENT!
In this frustrating world where nothing seems to go smoothly ao.com are an oasis of calm.
From the excellent prices on the easy to follow website, to the communications with the delivery driver, follow up emails etc I just cannot speak highly enough of the whole operation.
Do not hesitate to use!
I purchased this Beko electric oven a few days ago. It was so easy to install. Connect three wires,( I am an electrician ) lift the unit up by the two handles, put in place secure with two screws at the side, and switch on, what could be easier? First class, and it cooks the same.
Have bought freezer, fridge, dishwasher and tumble dryer from a.o.com. They were cheaper than certain big name stores. Delivery was great, I got a 2 hour slot and then the delivery men phoned up to give me an accurate time. I have recommended a.o to quite a few friends . My partner even told one of his workmates about a.o
Looking for a small table top freezer I found what I was looking for on the ao website.
It was easy to order and I was given a choice of delivery dates. I picked the date that was most convenient to me and then I was given a four hour slot. The day before delivery I was phoned to make sure the arrangements were still alright for me. The day of delivery the driver rang me to say what time he expected to be with me and he arrived at the said time. The complete experience was very satisfactory and I have now got the table top freezer that I was hoping for. If I needed any more online electricals I would certainly look on the ao site.
I have shopped with AO.com before and once again find their service perfect ,on this occasion I had to contact them after paying/confirming and receiving confirmation to make some changes this was sorted simply ,no problem, fast, no language barrier.Perhaps other companies etc would do well to take note! AO do as they promise politely efficiently and at very competitive prices
I found the whole buying experience easy , the product I bought was delivered on time and of good quality, plenty of information was given, I was contacted before and after by phone. The whole experience was personal and made mw feel like I was important to the company and they appreciated my business. The delivery people were very helpful and kept me informed of the delivery time. The product was unwrapped and placed near where I needed it and the packaging removed.
Cheers guys for a pleasant online shopping experience..
It's nearly 2014, AO.com promises to be one of the leading eCommerce retailers for electronic goods we have ever known, a humorous TV campaign, great website, product range and price match promise .. all fantastic BUT you cant cancel your orders on-line... You have to call an 0844 number to be able to amend or cancel your order.
Seems a bit underhanded and defeats the whole purpose of shopping on-line, having freedom and flexibility to control my purchases.
I gave AO.com a shot, but it's back to Amazon for me where the items are cheaper and I have an account where I can submit questions and cancel orders at my convenience.
I ordered 3 items, washing machine, tumble dryer and freezer, then realised I needed a dishwasher all for our new home. I rang to see if you could deliver with the rest, the young fellow I spoke to was very pleasant and nothing was to much trouble, he just added it to my order. All arrived on said day, 2 very nice guys unpacked them, put them where I wanted them and took the packaging away with them, perfect. Will recommend to all my friends. THANK-YOU
I was really impressed with the easy to use website. The videos showing the different fridge freezers was a real help when deciding which one to order. The ordering process was simple and being able to choose the delivery day meant I could organise my time. Receiving texts was a good little touch, the day before delivery I was text the name of the driver. On the morning of delivery the driver rang and gave me an estimated time of arrival and when they arrived the delivery was smooth and went without a hitch. I'd definitely use again and will recommend to friends and family. To sum up I'm a very happy customer!! :-)
Needed a replacement built-in Neff microwave it was delivered next day after telephone conversation that it was what I needed and would fir no pressure to buy there and then.Checked prices again found theirs to be cheap (not the cheapest ) but in stock delivery free and as said previously next day.Went for it done and dusted would use again.
Decided I needed a new dishwasher due to the Bosch one I had for 10 years starting to play up. Must admit have never heard of AO up until a recent television advert, anyway decided to browse their site opted for the Siemens SN26M831GB Dishwasher @ £547.00 give or take a few pounds this price is pretty much standard across the entire internet.
Because I was having this dishwasher delivered elsewhere rather than to my home, I thought it would be advisable to telephone the order. Now it clearly states on AO that this appliance, well I've copied and pasted it "To offer peace of mind the Siemens SN26M831GB free standing Dishwasher also comes with 5 years warranty"
Well according to the sales rep it only came with a 2 year warranty stating I would have to purchase an additional 3 year warranty, there is also a review on their site, stating that the purchaser bought the product on the basis of the 5 year warranty. So any new buyers of this product would assume that, that is what they are getting. Well now that I am in receipt of this dishwasher I can confirm you only get 2 years with an option to purchase a further 4 years through Siemens / Domestic & General.
The sales rep also tried to talk me into taking out some kind of insurance policy whether it was the same as above or not I don't know as I told her she was wasting her time.
Now the cash back offer, various goods on the AO website have a cash back offer, there might be a simple explanation but I cannot see why they cannot just reduce the goods by the various cash back offers, instead the customer has to buy the goods, then contact them to get the cash back, it does seem a rather long winded process and there is no direct link on their site to apply for the cash back unless of course I have missed it somewhere, but I cant see it anywhere, so have had to email them.
On the plus side, I don't think you can fault them on their service / delivery times, although I can understand that being text and having phones calls at 7am in the morning can be a bit much for some people. To be honest I'm probably just being picky, I think a lot of businesses could learn a thing or two from how AO operate, I'd certainly use them again and have no issues in recommending them, in fact I think it will be hard for a competitor to beat them.
We ordered a new washing machine on Sunday and it arrived Monday at 10.50am! Friendly guys brought it in and took away our old washer in all of 10 minutes. We had a text and a phone call to tell us when the machine would arrive and then a follow up call mid-afternoon to make sure everything was ok. Customer service that actually served the customer - how about that!! The washer was one of ao's mega-deals. There were helpful reviews and customer feedback to help make a good choice. Although there is a price guarantee we could not find a better price. The first time we have used ao but it will definitely not be the last.
this is great company, they are competitively priced, they have a good range of products and give lots of information about the product (including a video clip) to enable one to make a decision as to the best item to buy.
Delivery dates & times are flexible so that there is something to suit everyone, though not all delivery options are free, that's a personal choice. convenience versus a decision to pay for that convenience.
I have used this company now on 2 occasions & have been delighted with them & would certainly use again.
I purchased a fridge freezer and a washing machine from ao.com. The items arrived promptly and without any hassles. I was called the day before each delivery to confirm everything. The delivery service itself was excellent. I opted for the free service, which where I chose a one-slot. On the day, the slot was updated to provide a 4 hour, then a two hour window and finally the driver called me when he was 10 minutes away. This is so much better that the usual waiting around all day at home.
Had a dishwasher delivered within 3 days of ordering. was contacted the day before with a 4 hour time slot and again on the morning of delivery to say item would be delivered within half hour. 20 mins later it arrived, couldn't ask for a better service.
I'm not joking, my dryer packed up mid cycle ( as they always do), on a Monday morning. Fiddled about till lunchtime, not a hope. Only answer left, get a new one. Saw one we wanted on ao.com. The price was unbeatable but here's the best bit, ordered one and you won't believe this, I was using it TUESDAY afternoon, yes Tuesday afternoon less than 24 hours later. Absolutely fantastic service and for the price you will NOT find better. Excellent Outfit.
Really pleased with ao.com . Web page easy to navigate , ordering process simple and straight forward . Brilliant customer service with sensible delivery times and slots. Kept informed throughout from the moment you've placed your order until it's delivered to your door. They let you know well in advance when your 4 hour slot will be the next day , you don't even have to use the tracking number to check anything. I purchased a Miele vacuum on this occasion.
May have been the first time I used this company but definately will not be the last!
Great service from the moment I ordered to the moment the goods were delivered. The service did exactly what it said it would, you actually got what was written on the tin. I will always use ao.com for any appliances I need in future. Shame all companies cannot be as efficient and helpful.
the oven works great, simple to install, simple to use, what more can you ask for?
FIRST CLASS SERVICE, AFTER BEING MESSED ABOUT BY ANOTHER RETAILER, USING AO WAS A BREEZE. EASY TO FOLLOW SITE, I CHOSE DELIVERY SLOT AND AO KEPT ME INFORMED 100% OF THE WAY. WILL DEFFO USE AGAIN SOON AND RECOMMEND TO OTHERS.
To reply as a company, please log in to your business account.