Active Online reviews

Active Online reviews

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6.8
from 0 - 10
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Review company
18 Trustpilot review(s)
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Latest review
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Reviews

About

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Great

very happy with product and customer service, very fast shipping :-)
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The best way to loose your money

The best way to loose your money is to order something in this shop and pay with creditcard in advance. Before Christmas I bouht trekking-poles for £ 49,00 GBP. I got an email the trekking-poles where sold out, I will get it in January. Since now I got nothing. I wrote several Mails and asked for the poles, I got never an answer. Then I wrote again several Mails: if the poles are still sold out, I want my money back. Nothing. No answer, no poles, and I don’t got my money back !!!!!!!!!!!
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SCAM

I too placed an order and the goods were 'unavailable'. I then cancelled the order but have received no refund. I am hoping to put this into legal action and would encourage anyone else scammed to please contact me on aosbanburyscam@yahoo.co.uk. There are several of us on the internet and I have every faith that the more of that get involved - the more positive the outcome.
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AGAIN I SAY AVOID !

recently I placed an order which I never recieved, I tried to contact by email or phone but no answer at all.!
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Great price, super fast shipment

Great price, super fast shipment
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One happy chappy

Great price, super fast shipment and added personal touch to customer service. All my questions about the Jacket and it's delivery were answered promptly and professionally and have thus encouraged me to buy again! Thanks guys.
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Great Service

Awesome...very happy with products and customer service,will definately buy from you again :)
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Review by confirmed purchaser

very good

we've been satisfacted
the items were perfect
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Review by confirmed purchaser

Recommended

I ordered product via eBay and received it quickly and neatly packed.
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Review by confirmed purchaser

Fast Speedy Service

Ordered a pair of Merrells. Had my size and delivered to Ireland within 3 days. Need i say more !!
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Review by confirmed purchaser

Great product

going to protect all my screens with these
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Review by confirmed purchaser

A situation recovered.

I'd made use of the website to establish when the "Active" shop was open, only to discover, on arrival that the information was out of date and it was closed. I went away muttering about wasted time and petrol, and later emailed the company asking that they should update for others at least. I also placed an online order for one item I wanted and knew they stocked. Very quickly I had an email back saying they would update the site (an oversight) and, having spotted my order, would deduct postage from the bill in recognition of my wasted petrol. The item arrived swiftly soon after and went on to be a successful birthday present.
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Review by confirmed purchaser

Good quality product, very quick delivery, great customer service.

I ordered a hand exerciser. It arrived very quickly and was a very good quality product. It was for my partner who injured his hand in a motorbike accident, and offered a range resistance from 10kg to 40kg. He said it was comfortable and very useful. When I contacted customer service with a question afterwards, they had got back to me in less than an hour and were very polite.
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Review by confirmed purchaser

Lightning quick delivery, Quality product. Super Service.

Item arrived next day after I ordered.Very impressed!Excellent Service.Thanks Guys.The Trekmates gaiters were just as described.On line shopping as it should be.Will definately use again.;-)
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Review by confirmed purchaser

Good quality and service

First time I've ordered anything online with asobanbury.com. The hat I bought as a present arrive on time and in good order. However, I would have preferred to see the hat packed in a plastic bag instead of just inserted into and envelope. If the envelope had been torn, the hat would have become discoloured or damaged.
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Review by confirmed purchaser

Excellent Product and friendly service.

I found the customer service to be incredibly helpful and friendly and I absolutely love my new Gripmaster!!
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Avoid avoid avoid

Horrible experience, I only wish I researched the company online and read some reviews. My first purchase (ski boots) was trouble free, arrived in reasonable time, the best price online and fitted well. However, my second purchase worth £100 never arrived, an e-mail was sent saying it's not in stock and is on order and as soon as it arrives, it will be immediatelly dispatched to me. Waited 3 weeks with no communication, then asked for a refund as the item never arrived. E-mails and phone calls demanding refund remained unanswered. They just took my money and failed to deliver. It has been 10 months. I consulted Trading Standards and was advised to start legal action, but I can't be bothered. People like this are going to ignore court summons and it will drag on for years. So far I am £100 down.
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From Good(?) to just keeping my money!

I ordered and paid for goods from the online shop and they arrived promptly. However the fit was wrong so I returned them for a larger size. Nothing happened. I phoned, got through (!) and the guy said he had my return (which I knew anyway as I'd used Recorded Delivery), would send me the bigger size or a refund.
Since then...nothing. Emails ignored, phone never answered and the company's Twitter page full of the same complaints.
I've contacted Trading Standards about them and written to their suppliers. You can save yourself this experience by NOT BUYING FROM THEM...NOW OR EVER!!!!!!

Details

About this company

We aim to provide a place where outdoor enthusiasts can find high quality products at consistent value. Active The Outdoor_Store

Visit Active Online

Contact information

Call us on: 01295 273700
We live here: Unit 9, Swan Trading Estate, Banbury, Oxfordshire
OX16 5DH Banbury
United Kingdom

Category

Active Online is ranked 439 out of 503 in the category

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