Please see below a copy of the email I sent to Applause Store with regards to TEXT SANTA on Friday 23rd December. I am extremely angry. My daughter and her friends were very much looking forward to taking part in this fund raising show and in particular to see Ant and Dec. Believe me after EIGHT hours standing in the pouring rain and not to be admitted they are NOT feeling very charitable!!! Please can you do something by way of compensation for my daughter and her friends and also, stop Applause Store from over issuing seats. This not only reflects badly on Applause Store but also on ITV!.
"I have just been contacted by my daughter who was allocated four tickets by Applause Store for Text Santa for Friday 23rd December. They left Hampshire at 8.30 am and arrived at the studio to take up a place in the queue. They have waited EIGHT HOURS only to be turned away because priority ticket holders were admitted and no one else were given seats. Not only have they waited ALL DAY in the pouring rain they each had to pay train fares as well. They are all students at college and can ill afford to waste cash on a wild goose chase.
They are angry but I am LIVID!!! If there is not a hope in hell of getting admitted to shows you advertise then DONT hand out tickets. Please reply to this email. I am contacting other agencies including ITV about this. Maybe as some sort of compensation you can give priority membership to these girls. I realise that seating is not guaranteed but you would expect being in the queue for EIGHT hours would be enough to have half a chance. As it is Christmas please show some Christmas spirit and award free priority membership to my daughter and her friends because at the moment they do not feel very Christmassy and feel VERY let down by TEXT Santa!!"
Had to rate one star because my review wouldn't be added if I didn't put any at all!!