I feel for all the poor people who were turned away after waiting for hours, especially in those cases where priority members queue-jumped ! But the terms are very clearly stated when you apply for tickets...
We've been to a few shows now and only been turned away once. Like most people in customer-facing jobs, the (probably severely underpaid) ushers are fine if you're nice to them, instantly stony-faced if you start to gob off.
But then again, we live in London, so being turned away is no more than an irritant and the cost of a Tube ticket. On the one occasion we didn't get in, on a fine summer's evening, we went exploring and found a lovely pub which we've since been back to more than once :)
I probably wouldn't bother using them if I had to make a long train journey though...far too much to lose !
To reply as a company, please log in to your business account.