Booked two nights in Birmingham as the main event was to be Britains got Talent auditions. Im aware seats are not guaranteed but as other people have said there is no indication on the print out at what time one is able to start queuing. Turned up two and half hours early to be told, no more seats. Staff were polite and apologised but not enough! Waste of hotel and car parking fees and I will be very reluctant to go again even though X factor audition ticket was offered apparently as guaranteed. Very disappointed as were a lot of others.