After years and years of battling with Windows, having to deal with driver incompatibilities, useless gadget features that needed clicking away with every new Windows version, I decided to take the big step and ordered a Macbook Pro. The neat little box came via UPS, and the macbook is simply beautiful - no creaking or wobbly hinges, lightening-fast (I mean it, Windows 7 in a virtual machine is about 10-20x faster than I have ever seen in on any real hardware), and the software is well thought through, functional and beautiful too. The only drawbacks are the astronomical prices (yes, I think Macs are worth more than the average laptop, but that much more?), and that you are really committing yourself fully to Apple.
My partner purchased me an iPhone 4 for my birthday 2 years ago and just after the 1 year mark started to get very hot. Initially thought it was the case that I was using so removed it. Made a little difference but after the iOS 6 update got much worse to the point it got so hot it left a red mark on my partners hand.
I contacted the Aftercare team and they were less than helpful they said as this was out of warranty I would have to pay to replace the hand set. I think not. I then complained to the UK CEO who though did not contact me directly got one of his staff to. To start off all was looking good. They said that this did not seem normal so would get the phone back to them in Cork to look at.
After being without a phone for nearly a week I email to be told that the lady dealing with my case had been trying to call even thought I told her I had no phone. After she called my partner I was informed that it had been linked to the diagnostics but they had no evidence that phone had ever got dangerously hot. Even though it had been through 3 full resets in the time frame of this farce.
I was emailed that the phone would be returned to me and that if I can take it to a store with the heat they may do something about it. The phone was returned and within 20 mins of powering it back up I had to put it down as it was so hot.
Emailed my contact again and the CEO as was outraged. To be told that she wanted to call me to speak to me after requesting via email so I have it in writing Now no response at all.
Sham company get your money then don't care about customer care or safety!
Me and all my friends will not purchase apple ever again disgraceful company shocking aftercare and £££ down the toilet.
Ordered card from iPhoto, but delivery didn't happen due to a not updated address. Got hold of the Apple rep. Mads R (no waiting time). which took the case, informed me on the status and finally solved the problem with UPS.
First got an iPod, then a mac, then Mac Mini, then iPod touch, then iPhone, then iPad and never looked back. Once you turn mac, you never look back. Customer service is second to none, and its because of Apple, after Allaah, that has made be able to be more productive and happy to use tech. Gone are the frustration of the days of old where I had to deal with PC's and other tech junk.
Had to return my iphone 5 which had stopped working after 2 months! It turned out that the pone was not reading the SIM card. This is a known problem! After initially saying that I would have to make an appointment, the assistant thought better of it, checked the SIM and issued a new replacement immediately. Still surprised that such a premium product would pack in so soon!
so far the experience is good but i look forward to more more memory space and maybe make them more invincible. that will buy me over completely! what i want? 100% waterproof? Titanium phone shell? 1TB memory storage? power to last 1 year from one charge... hope i wasnt being too demanding whatever
I own lots of apple products, iphone, macbook, apple tv, apple keyboard & mouses. Every single product that i used was user friendly and was the best investment I made. There's no way to show my appreciation towards this company. RIP Steve Jobs
I just had to write this review, to commend the Research and Development team at Apple. Not only do they offer the fastest laptops that I have ever used, they also offer one of the finest mobile phones.
I believe that Apple are clearly leading the way in terms of design, functionality and above all price.
EXPERIENCE 1 (See experience 2 below) I had a very frustrating and time wasting experience with Apple ... in particular their store in Regents Street London. I had bought a brand new iPhone 5 for my wife. However, when she started using it the receiver was abviously faulty as the sound was scratchy all the time. I booked at support time at Apple. I went there, and they confirmed that the phone was under warranty, they tested the phone, and confirmed that it would be repaired or replaced within next half hour. So I went for a walk. When I returned they said that they had found a wire missing inside the phone, and concluded that someone had tampered with the phone. I referred to the reseller and explained it was a brand new phone wrapped in the normal packaging. But, they still denied. After consulting with the reseller I mailed the phone for repair. The repair was done with no further discussion, and we have a working phone again. But, I wasted half a day on Apple's arroganza. One star ... maybe they will eventually improve the customer service.
EXPERIENCE 2 I eventually got a replacement unit cf. above. After three months the head phone jack didnt work anymore. I tried several times to book a genius time slot in Regents Street. But, when I had picked an available time and entered my personal info ... the website tells med the slot is gone. It did so 5 times in a row. Then I went a week forward to a day where there were plenty of open slots. Same same. Very efficent customer service denial function. The solution is to go to a non Apple repair shop. And you know what ... then all warranty is over. I must do another try with Android ... this arrogance must be punished.
My friend hates Apple so much. And now I feel like I start to hate it too. I don't know why exactly, but I think that hating Apple is contagious. And now i feel dirty because it's unfair to hate a company without reason. ((((
Har haft iPhone næsten siden den første kom ud, og har været meget til freds hele vejen igennem. Desuden har jeg haft en mac air i en del år, som jeg også har været meget glad for, og så har jeg købt nogle accesories til min iPhone på apple.com hvor leveringen har været lynhurtig og service god, så klare anbefalinger her fra.
Van mijn witte iphone 4 is terwijl hij in een quess flipcase hoesje zat en liggende op de bank zonder knellen stoten of vallen het voorscherm gebroken. Het word vast vaker gezegd maar het was echt zo! Wat mij opviel is dat sinds de breuk ook de trilfunctie het niet meer doet dus er zal vast iets niet goed zijn met het toestel ! Kosten T-mobille mijn provider die samenwerkt met Dynafix 290 euro !!! Mijn toestel werd dan omgeruild voor een ander (refurbished toestel) met de nieuwsre software. Meteen naar Apple Amsterdam geschreven zelfde verhaal maar dan waren de kosten 200 euro !!! Ik vind het een schandalige aanbieding omdat ik denk dat er iets echt niet goed is aan het toestel. Maar goed toestel naar een zaak in Haarlem gebracht om scherm te laten maken kosten 59 euro !!! Helemaal top alleen werkt de trilfunctie niet meer en dat is wel jammer. Maar als alle klachten over producten van Apple zo afgehandeld worden komen er ook nooit mankementen naar boven daarnaast vind ik de reparatiekosten veel te hoog en wij hebben veel Apple spullen in huis die het goed doen maar mijn telefoon is echt een vette klacht waard !