I was looking to buy a new cooker and Appliance City was selling the model I wanted at the cheapest price.
I also wanted to buy a new dishwasher, this was cheaper on another website so I thought I'd use the multi-buy option to see if they could price match and I could buy everything through one online store.
After a couple of emails to the sales-rep I was eventually informed that they couldn't match the other website on price for the dishwasher. No problem I thought - unfortunately, in the time it had taken them to get back to me they'd put the price of the cooker up by £50.
They'd already sent me one quote but they wouldn't even honour that price.
I recently made a purchase from Appliance City, not one to spend time putting reviews online but I felt a needed too on this occasion. I heard about this company from a friend who dealt with them some years ago. I must say the service from when I was called by the delivery company to the very pleasant delivery driver who was so professional. I placed the order online and within 3 hours of placing the order I was called to say my delivery would be next day. 24 hours later the product was delivered and working. Good work Appliance City
Wow, after reading the reviews on this site i would have thought that Appliance City was a good company. How wrong i was.
Their service is extremely poor, i bought an item and they took my money and arranged delivery for 8 days later (they said they could not get it to be faster). The night before delivery i get a phone call from someone to say they cant deliver to me because they put me on the wrong day and wanted me to wait another 5 days.
No apology was made and the person i spoke to said it was my fault for ordering the fridge in the first place. Anyway, i waited 5 days and on the day they said they would deliver no one showed up! Thats two days ive taken off work now to not get my fridge.
Called them the next day and they said that it was "missed off" and that i would have to wait another 4 days for delivery. I cancelled my order.
No apologies were made and the staff were very rude. If you want reliability and to be able to get after sales service where people care DO NOT USE THIS COMPANY! Shop elsewhere!
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