Appliance City reviews

Appliance City reviews

Excellent
9.1
from 0 - 10
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Excellent experience - would not hesitate to use again

Purchasing several items, this company offered a multi-buy discount. Their prices were already good, but the quote for the multi-buy even better. Excellent communications throughout, from initial contact with the sales team through to the experience from the delivery team. My thanks to SS and MM in Van 25 who dealt with the delivery to my door on the 23rd floor of my apartment block without a word of complaint and a smile on their faces when I opened the door!
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Perfectly satisfactory

Goods arrived in a timely fashion, and the old stuff properly removed. A cheery delivery crew who asked that their initials and van number be used in a review. So here they are: SS and MM in van 25.
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Great to deal with and value for money, delivery appalling in my experience

I ordered a number of expensive goods, £4,000 in total and throughout the order process it was easy, clear and most of all helpful, as the items were ordered weeks in advance in preparation for a delivery to a new build house and in line with the kitchen fitters arriving to take delivery. I arranged for the week commencing the 7th April. This is where the experience turns rather sour. I received a call from the delivery driver on Friday to say he had to deliver Saturday. This is depsite being promised 48hours notice. This ruined my client meeting as I was clearly I was at work as was my wife and my builder was on holiday, the key holder. So after disturbing me, my wife, the kitchen company and the builder to try and arrange for the house to be open on Saturday, more or less ruining the weekend, I arrived to take delivery. The driver then damaged a new wall and by his own admission explained he could have delivered next week but it would have been inconvenient for him to do so!. To top it all I managed to get a cracked windshieldd on the drive home. The reply to my complaint from Appliance City was the usual patronising script that answered nothing and made no mention af the stress, damage and wasted Saturday. The main excuse semed to be it was my fault for living in Aberdeen as it is so far away it was impossible to guarantee a deliver period. If that is the case, then they should not say they can./ The closing comment centred around customer service being of "Paramount Importance", sadly this is not the case if you live in Scotland or attempt to complain.
Appliancecity

Reply from Appliancecity

We were sorry to hear that you were not satisfied with the delivery of your recent order. As we explained, unfortunately our carrier was only able to deliver to your area on Saturday on the week in question. This meant the delivery could either be a couple of days early or at the end of the following week. We always try to exceed our customer expectation and unfortunately failed in this instance.

Please accept our apologies for the inconvenience this caused.

Ian, Customer Care
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SIMPLY THE BEST

I ordered several expensive large items from this company and would rate them as the very best on the market. Their helpline staff are knowlegeable and efficient. They gave realistic timescales for delivery of my items and kept in touch through email to keep me informred of progress. Even if you can get a better price elsewhere (which I doubt ) use Appliance City - you will not be dissapointed.
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Worth waiting for!

I took delivery of my gorenje fridge freezer on Friday and absolutely love it and good value. It did take a long time to arrive from date of order but has been worth waiting for. The drivers in van 6 (GB and BG) were extremely helpful and courteous and deserve a mention. Would get 5 stars if it hadn't been for the manufacturers delay.
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These guys are the best

I ordered the fridge, which was arranged to be delivered on Thursday. I called again and was able to rearrange for delivery on Sat, which they did not charge any extra.
Fridge arrived at 7:30am on Sat (they had called me on Friday to let me know that it will be between 7:00 to 8am. The delivery was carried out in a first class manner by a S.S and S.D van 25 very polite and professional two man team. They unpacked the fridge and delivered to the requested room.
This is what I call great service. We would certainly recommend Appliance City as a supplier of kitchen appliances. These guys are the best.
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Excellent all round service

Bought Neff oven, m/wave and hob. Although one of the items had to be ordered in, A.P. were happy to store the 3 items for a further 2 weeks until modifications to our kitchen were completed. We were given a delivery day to us with a 2hr time slot. The driver the phoned the previous day to confirm a time.

Communication by email and phone has been 1st class throughout.

The 2 delivery men were very courteous and after unpacking, would not leave until we were 100% satisfied with all items. All packaging was taken away by them.

very competitive on price, and will definitely be using them in future.
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Friendly and professional

Bought a Liebherr integrated fridge-freezer. Good communication from start. Prompt and efficient service. They delivered on the date and time that they said they would. They were very careful removing old fridge and moving in new one and didn't even cause a scratch to our house. Really friendly and polite staff. Well Recommended
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Friendly, helpful staff

We bought a Fridge Freezer from Appliance City and were very pleased with the price. We added the extra to have the packaging and the old appliance removed. The two staff who delivered the appliance were very helpful and installed the appliance where we wanted.

I will definitely use this company again.
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Excellent service all round

SS and SD delivered our Siemens freezer and oven with great efficiency and professionalism. They arrived 45 minutes before the time we were advised. They unpacked everything and removed all packaging. The whole experience from enquiry, through purchase and delivery was excellent.
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EXCELLENT SERVICE AND PRICE

bought samsung tall fridge and freezer delivery on time driver called 40 mins before arrival. goods unpacked and packaging removed very courteous delivery drivers S.S and S.D van 25. very happy with item and will definately use again
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They did what they said they would do & with pride in their work

CE & JG driving van 24 with the Leibherr Freezer on board called 40 minutes before arrival to confirm that they were on the way. This was done well within the 4 hour time slot I was advised. When they arrived they did not mess about, they set to work in a business-like manner. They took care when unpacking the new appliance and when transporting it to its eventual location. No damage to appliance or collateral mishaps to my home. All packaging was removed from the site and despite a very heavy freezer to be taken away there were no grunts, groans or complaints. Cannot fault them - a good job with pride in their work, evidenced by the care they both took.
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Excellent service - highly recommended

I just brought a washer dryer from Appliance City and couldn't be happier - gave the best deal, rapid delivery, and fantastic customer service. I was called a day or so after ordering to firm up the delivery, unusually given a one hour delivery slot (so I didn't have to wait in all day), and the actually delivery team went far and beyond the call of duty - dropping it right out side the cupboard it was to be installed in up a flight of steep stairs. I hadn't considered the thing weighted 80kgs!! Special thanks to SS and SD of van 25!
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Excellent 5 Star *****

An excellent product and we are completely satisfied. The fridge was well equipped unlike others we had viewed.
The delivery was carried out in a first class manner by a very polite and professional two man team.
We would certainly recommend Appliance City as a supplier of kitchen appliances and the service they provided which included a telephone call to Ian in their customer services prior to purchase to clarify positions of both water and electricity connections. He also explained about the warranty and the free camera offer. These guys are the best.
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Have no doubts about Appliance City!

Having done lots of online and instore research, I ordered my new fridge/freezer from Appliance City because of -
1. their prices
2. the price of their premium (two-man) delivery service
3. their easy-to-use website.
Unfortunately due to supplier letting them down over delivery dates, the fridge/freezer I ordered in November was only delivered in February BUT with a bit of a refund for my trouble and by the nicest team of delivery men.

I would DEFINITELY order from them again, they have a super range of appliances. The John Lewis Partnership had better watch out!
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Great service fro Appliance City

Ordered an american style fridge freezer from Appliance City. There were a number of sites offering the fridge I wanted at the lowest price and Appliance City was one of them. I chose Appliance city as they only charge £12 for refuse of old fridge (my local council charge £50 for this service). You also get 3.15% cashback through topcashback.

I ordered on a weekend, but was able to call on Monday and get a expected date of delivery which was Friday. I called again and was able to arrange for delivery on Sat, which they did not charge any extra.

Fridge arrived at 7:30am on Sat (they had called me on Friday to let me know that it will be between 7:30 to 8am. Delivery men Steve and Shane were polite and friendly. They unpacked the fridge and delivered to the requested room and took the old fridge away. This is what I call great service.
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Great online appliance company

I was new to buying on line especially for large items which cost such a lot of money, but I ordered a range cooker and hood, a built in fridge and freezer from appliance city, and having spoken to sales and logistics people before the delivery I can honestly say they are a lovely company who I would definitely recommend. The icing on the cake was the delivery men who were very helpful indeed (delivered by AW and SM van 23) so a big thanks to you too. Thanks Denise Hull.
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5 star service & product

Received Haier fridge freezer as arranged Drivers on time and very helpful - drivers are IE/SM VAN 21
I am delighted with the excellent quality of this manufacturer They will be offering some completion to the leading brands in the UK. Appliance City was cheaper than Amazon
and Currys by a massive £200 I would not hesitate to buy from this company again
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Excellent service

Last night DVD and WR delivered a new Fisher and Paykel fridge freezer and took our faulty one away . They were superb.

Due to bad traffic they were running late but called to tell us this and let us know they would still be coming to us. They arrived at about 7.10 smiling, friendly and just so helpful.

Please pass on our thanks again to the gentlemen once again.
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Excellent Service from order to Delivery

After researching online for a range cooker, I came across Appliance City website. Rang up the number as we wanted to know what was included with the product and the person went onto the shop floor to have a look and told us exactly what to expect. I placed my order and they gave regular email updates on expected delivery.

The range cooker was delivered on the expected day/time. The delivery team was S.D & W.R (Van 24) and they removed the packaging and delivered the range cooker to exactly where we wanted it and they took the packaging away with them. They were very courteous and we would like to say a big thank you to them.

I will certainly use Appliance City again and hope it is S.D & W.R who get to deliver what we order.

Appliancecity Details

About this company

Kitchen appliance specialists Appliance City offer great prices on a huge range of Mercury, Smeg, Maytag, Miele, Samsung, AEG, Belling and Neff products. We specialise in Range Cookers, American Fridge Freezers and Dishwashers but also stock a large selection of washing machines, freestanding cookers and coffee machines. Give us a call on 0808 144 4357 to discover how much you could save with our great Appliance Package Deals.

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