After researching online for a range cooker, I came across Appliance City website. Rang up the number as we wanted to know what was included with the product and the person went onto the shop floor to have a look and told us exactly what to expect. I placed my order and they gave regular email updates on expected delivery.
The range cooker was delivered on the expected day/time. The delivery team was S.D & W.R (Van 24) and they removed the packaging and delivered the range cooker to exactly where we wanted it and they took the packaging away with them. They were very courteous and we would like to say a big thank you to them.
I will certainly use Appliance City again and hope it is S.D & W.R who get to deliver what we order.
I just wanted to say how pleased I am with the Samsung American style fridge freezer delivered today. Delivery was scheduled for between 11am and 3pm and they arrived just before 11am which was great! Both SS and AW were really nice and very helpfully helped us move our old fridge to the garage. I would recommend to any potential purchasers that they pay the extra £10 for a 2 man delivery team because the fridge arrived with the doors off in order to get it in the kitchen. I would have absolutely no clue how to connect the electrics or put the doors back on. The extra £10 ensures that all this is done for you. Appliance City provided an impressive service and on my first experience, they appear to be a company you can TRUST, which is very important to me and other potential customers I would imagine.
I would highly recommend them.
I searched for a long time to find the appliance I wanted but getting it into my kitchen was going to be a problem as the doors would have to be removed for installation. Currys let me down THREE times with the same appliance. I contacted Appliance City and spoke with Euan who assured me there would be no problem accommodating me. The appliance was ordered and a delivery date set. I was e-mailed the sales order showing the delivery instructions, 3 days before delivery I was given a 4 hour delivery slot, on the day I received a telephone call from the drivers to give me a 20 minute delivery warning. The two delivery men SS & DV were lovely, friendly and efficient. They unloaded the appliance, took the doors off, installed the appliance and replaced the doors, loaded my two old appliances onto their lorry along with all the packaging, had a drink and chatted about sheds ....all in about 15 minutes. FANTASTIC. AND to top it all, the appliance I got was an upgrade from the one originally ordered from Currys AND £130 cheaper....VERY FANTASTIC. Loving my Fisher & Paykel Fridge Freezer, many thanks.
I NEEDED A NEW FRIDGE FREEZER SAW IT AT A WELL KNOWN DEPT STORE ONLINE MUCH MORE EXPENSIVE A VERY GOOD PRICE WITH THIS COMPANY WHO I HAD NEVER USED BEFORE. THEY WERE FRIENDLY AND KEPT ME INFORMED THROUGOUT WITH REGARD TO DISPATCH AND DELIVERY. PARTICULAR MENTION TO KEVIN WHO WAS REALLY NICE AND HELPFUL. I CHOSE THE 2 MAN DELIVERY AS I LIVE ON THE SECOND FLOOR AND IT IS QUITE A LARGE FRIDGE FREEZER. THEY PHONED THE DAY BEFORE TO TELL ME THE FOUR TIME SLOT FOR THE NEXT DAY AND ON THE DAY PHONED ME 30
MINUTES BEFORE IT WAS DELIVERED. THE TWO DELIVERY MEN WHO CAME WERE VERY NICE AND HELPFUL SPECIAL MENTION TO THEM S.S AND J.S WHO UNPACKED AND PLACED IN THE CORRECT POSITION AND TOOK AWAY THE PACKAGING AND THE OLD FRIDGE. IT WAS UNFORTUNATE THAT THE FRIDGE FREEZER WOULD NOT FIT IN THE LIFT BUT THEY DID NOT MOAN AT ALL THEY JUST GOT ON WITH UP THE STAIRS - I WOULD USE THIS FIRM AGAIN AND WOULD RECOMMEND THEM. THANKS X
I bought a large fridge and freezer, so opted for the 10 pound 2 man delivery service. It was a great choice - They phone the day before to give me a 4 hour time slot, then again the next morning to narrow it down to 30 mins. When they arrived they were friendly, courteous and helpful. Can't recommend the service enough - thanks IE / VAN21: I would definitely buy from here again.
I have just received delivery of a rather large American Fridge Freezer. The delivery men, KW and RA were brilliant. They carefully took stock of the room available and made sensible decisions like removing the doors of the appliance in order to get it into the house safely and without danger of damaging the house or the fridge.
So far the whole attitude of the company has been excellent...phone calls to organise convenient delivery and competitive pricing.
I look forward to switching on the fridge freezer in a few hours and am confident all will be well. If by any chance I need further assistance from the company, I am confident they will do everything to make sure I am happy and satisfied.
Appliance City offered the best price and we were a little concerned that this might result in shoddy service. However every aspect of the experience was positive from order through to delivery. Communication with us was clear, delivery was very punctual and the delivery men were very friendly and helpful, taking great care not to cause any damage when delivering a huge fridge freezer through our narrow hallway. I would definitely use them again.
Have to admit it was the competitive pricing that first atrtracted us, however the whole experience has been flawless. Always respond to emails/phone calls immediately and not just on the sales side. Delivery is punctual, overly helpful and extremely friendly. Will definitely buy again.
Just had a delivery from two brilliant drivers(AC & DV were their initials!), who kept me informed of their arrival time, and helped deliver and then un-pack the tumble dryer before taking away the packing materials... Way above the service i’ve experienced from Currys in the past...
Hoping nothing else breaks down so i don’t need to use them for a while, but if it does, i’ll be straight back..... Brilliant service coupled with brilliant prices!!!
We bought our LG washing machine. Usually go to Currys but decided to look on line. By far cheaper than anyone else....especially Currys!!!! Excellent next day delivery, whereas every other supplier seemed to not only be more expensive, but longer delivery times. Very impressed and would buy from here again.
We bought a stove, stove extractor and fridge/freezer from Appliance City. We had great advice pre-purchase coupled with a good price with a multi-buy discount. We had a few issues on delivery none of which were down to AC never the less they were very helpful in finding a solution.
Definitely recommend AC and will use them again
I ordered a Samsung washing machine on the forth of May and it was delivered on the eighth by Steve and Adam. The prompt and polite service by them was outstanding, the courtesy phone calls were very much appreciated; in addition, I was so impressed with the fact that the delivery arrived when they said it would and that they were so very helpful. They are a credit to your company and other companies and delivery services could do with taking a leaf out of your book. I appreciate excellent customer service and I will definitely be using appliance city again and recommending you highly to my friends and family for reasonable prices and excellent customer service! Also, the helpful lady who I ordered from was lovely and very efficient.
I purchased an American Style Fridge Freezer, Washing Machine, Tumble Dryer and Dishwasher along with an Oven, Hob & Extractor too.
Due to a renovation they postponed my delivery for three months (at my request) but during delivery one of the tubes supplying my ice maker came loose and was leaking. LG would not assist me and instead instructed me to claim from my 5 year warranty. After calling Appliance City they arranged for a senior engineer from LG to call me the next day and he visited the same day - all sorted!
I would thoroughly recommend Appliance City to anyone looking for good prices, great customer service and communication and reliable helpful delivery. I was buying a number of large items and I was given a very competitive price and was kept up to date with the progress of my order. I requested a certain day for delivery and it was organised for me and again I was kept in the picture of exactly what the latest was on my order and the delivery team who arrived were helpful and professional and took care to make sure everything was delivered safely.
I bought a dishwasher from appliance city, a dishwasher i had spent over £500 on. After inspection i realised that the appliance actually had some loose parts to it, it is not something i expect from an appliance i have spent good money on. I did report this to appliance city and asked for a refund at this stage and raised my disappointment with them. I was advised that SMEG had to check the appliance. After Smeg investigation, they claim its meant to be like that and actually the problem has got worse. Serveral emails back and forth and phone calls, I am VERY DISAPOINTED to say that appliance city are doing nothing about it. From an online retailer who i thought had a good reputation for customer service- this is definately not the case. I would advise you to buy from any other firms and stay clear of this one! STAY CLEAR OF THIS ONE!
Regards a very angry and unhappy customer!
After a bad experience buying on-line and then speaking to Alicia at Appliance City we realised that we were in professional hands all the way to our delivery today by Steve and James.and all in just over a week. This has been a most refreshing experience. Well done to them
Would we buy from them again, absolutely!
I had my american Fridge Freezer delivered yesterday and I wanted to comment on the excellent service of the delivery guys, Darren & Pavel.
We chose to purchase from Appliance city as the premium two man delivery service sounded good value for money. I'm so glad we chose that and didn't go with another company which didn't offer getting the item inside as it involved quite abit of work, which Darren and Pavel did quickly and efficiently making the task look easy. Giving a four hour delivery slot made it easy to plan for someone to be home and the pre call 30 minutes prior to arrival meant I didn't have to keep wondering when someone would be coming. I would highly recommend Appliance City to my family and friends. A great service.
I liked the fact we could go and have a look at our chosen items at the showroom, to test quality of the appliances. We ordered our Rangemaster Cooker and Hood after trawling the internet for the best price - Appliance city were on the money.
Dealing with them was really easy, like communicating with a friend - Alicia was very accomodating. We had to change our delivery date three time due to our Kitchen fitter, but Appliancecity accomodated every time without fuss. Finally we phoned to arrange delivery at really short notice - our items were delivered within 48 hours 1st thing in the morning - fantastic!
If you are looking for a team to rely on, with a fast efficient and friendly service - this is your company - I would have no hesitation in recommending them to anyone.
Recently tried to buy an expensive fridge freezer and found myself messed around by another company. Time was running out on my kitchen installation and I tried Appliance City - what a refreshing change! Rang them on a saturday and they said they needed to speak to Liebherr and would ring back Monday or sooner if possible. Got a call back later that day and confirmed they could supply my model and deliver following Friday. Only asked for a small deposit rather than whole amount as some do. Phoned day before to confirm delivery and delivery guys rang 30 mins before arrival. Everyone from sales to delivery was helpful and pleasant. Will definately use again and recommend to friends.
Well done to Del Guys Sales and a super showroom and Liam who looked after us before and after sales.
At time of order (by phone as multiple units were being bought and there was a substantial discount given) and subsequently I had excellent service as delivery time was of essence and every effort was made to ensure that the goods were expedited. Furthermore the delivery actually arrived on time as agreed and again the delivery company could not have been more helpful as dates and times had to be changed but this was not a problem. I can only speak for deliveries in my area Central Scotland) I would unhesitatingly recommend this company.
Purchased a Haier Fridge Freezer through the web site and booked the standard one man delivery. Was contacted a day prior and was given a 4h window. Richard, the delivery man arrived in time and asked where the fridge freezer will go and offered to help to negotiate the appliance through the corridor to the kitchen. Frankly without his help would have been in trouble and was truly impressed for his initiative to go the extra mile and lesson learned, book the 2 men delivery in the future. Great service and will definitely use them again.
From the moment I contacted Appliance City for a quote until when my range cooker was delivered, the service was excellent. Helpful staff and delivery drivers and we were kept well informed throughout the process. We highly recommend Appliance City, and they were extremely comparable in price too.
I ordered a Liebherr fridge freezer on Monday morning and it has been delivered today (Wednesday early afternoon). The telephone order service was very good, the confirmation and follow up was outstanding and the delivery company "Smeg" contacted me on Monday lunchtime to arrange a convenient delivery time (to fit in with the school run). They could not have been more helpful. From beginning to end, a great shopping experience. Well done!
I bought an intergrated fridge in July.Great price and delivered on time.
Then I broke the brackets that attatch the door to the unit.
Contacted customer care to see if they could help.
They replied first thing the next day and sourced the brackets for me at no cost.
Other companies should take a a leaf from their customer care manual!
I would recomend appliancecity to everyone!
I ordered an Amercian fridge freezer from this company..... normally £700-800 but it was only £639 here. The delivery came on time (within the arranged time slot) i just had new vinyl laid down in the kitchen so i was worried in case it may rip, but they safely carried it through the kitchen without any damage which i was thankful for ... i'm ordering my cooker next from here !! brilliant and reliable service, would defo recommend !!!!! :-)
Last November I was looking for appliances for a new kitchen we were fitting in January. After lots of research I felt Appliance City had all the items I was looking for. The website advised phoning for a price, which I did, and was given a 10% discount for a total order. I paid a deposit of £200 and was told I could pay the remainder when I arranged delivery.
At the end of January I called to arrange delivery, paid the deposit and my appliances were delivered within a week, on a pallet directly to the door.
During the whole preocess Appliance city kept in touch, without any pressure . It was all so easy, everything was in perfect working order, and the price I paid was considerably lower than anything else I could find.
On Tuesday this week (October), my dishwasher was flashing and wouldn't work. My husband called Appliance City on Tuesday afternoon. By Thursday morning at 10 o clock the repairman had organised an appointment, arrived and fixed my dishwasher and left !
I work as a kitchen designer for a large company and often recommend Appliance City for their prices, now I can include superb customer service in my recommendation.
In my opinion you would have to go a very long way to improve on their prices or their service - before sale and after.
I was very nervous ordering something this big (an American fridge freezer) but the staff at Appliancecity were very good at there job and very helpful too, They made it so easy to order and they kept me informed at every stage were my delivery was, And the two gentlemen that delivered it were so very good and very helpful I cannot praise them high enough.
I will be buying from them again.
I hope this is useful to some of you out there.
Paul from Colne, Lancashire.
Nervous about ordering some rather expensive items, but need not have worried. Delivered right on time by a very helpful driver, and the experience was made enjoyable by a top notch salesman who gave me a great price on the items I wanted, and made sure it all went smoothly. Will recommend to all who ask, and will certainly be back for more, buy with confidence.
I was a bit hesitant about ordering online from a company that I had never used before however my fears were completely unfounded. The entire process was seamless from order to delivery, I ordered my fridge freezer on the Thursday and Appliance City offered to deliver Saturday (that we couldn't take as we were busy!) The delivery was agreed for the Tuesday. The two delivery chaps were the most courteous and friendly delivery drivers that I have had the pleasure of dealing with, nothing was too much trouble and they had to overcome a few hurdles to get the freezer into the house as it is so big!! The price for the freezer was also the most competitive I could find online by quite some distance. I have already recommended Appliance City to friends and will have no hesitation in continuing to recommend them in future.
Great Service, Great Product, Great Price, what more can you ask for?
Cannot praise highly enough i have used Appliance City twice now. They kept me informed of delivery. Delivered within 2 days of ordering. prices over a hundred pounds less than high street. I would highly recommend and would buy from them again even if they were not the cheapest which they usually are.
We ordered a fridge and used the express delivery service which coincided with our kitchen refurb. The fridge was delivered in pristine condition and the delivery service was great I will definately be ordering further goods from them and would have no hesitation in recommending them to others.
I purchased a full set of kitchen appliances for my new kitchen and spoke with a very knowledgeable salesman who advised me on what appliances would suit my needs. They gave me a very good price and as my kitchen wasnt being fitted for a few weeks they took a small deposit and stored the goods until i needed them, when i was ready for the appliances they delivered them within 3 days and the delivery drivers were very efficient delivering within the time slot that i had been told. All in all a very easy experience from start to finish.
Can I just say what a pleasure it was dealing with you guys at appliance
city. Washing machine received, installed and working in less than 24 hours
of placing my order and you were by far the cheapest out there. Excellent
service and will definitely be recommending you to my friends and family.
A very happy customer,
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