Appliance City reviews

Appliance City reviews

Excellent
9.1
from 0 - 10
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An internet company you can trust

I just wanted to say how pleased I am with the Samsung American style fridge freezer delivered today. Delivery was scheduled for between 11am and 3pm and they arrived just before 11am which was great! Both SS and AW were really nice and very helpfully helped us move our old fridge to the garage. I would recommend to any potential purchasers that they pay the extra £10 for a 2 man delivery team because the fridge arrived with the doors off in order to get it in the kitchen. I would have absolutely no clue how to connect the electrics or put the doors back on. The extra £10 ensures that all this is done for you. Appliance City provided an impressive service and on my first experience, they appear to be a company you can TRUST, which is very important to me and other potential customers I would imagine.
I would highly recommend them.
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You succeeded where Curry's failed

I searched for a long time to find the appliance I wanted but getting it into my kitchen was going to be a problem as the doors would have to be removed for installation. Currys let me down THREE times with the same appliance. I contacted Appliance City and spoke with Euan who assured me there would be no problem accommodating me. The appliance was ordered and a delivery date set. I was e-mailed the sales order showing the delivery instructions, 3 days before delivery I was given a 4 hour delivery slot, on the day I received a telephone call from the drivers to give me a 20 minute delivery warning. The two delivery men SS & DV were lovely, friendly and efficient. They unloaded the appliance, took the doors off, installed the appliance and replaced the doors, loaded my two old appliances onto their lorry along with all the packaging, had a drink and chatted about sheds ....all in about 15 minutes. FANTASTIC. AND to top it all, the appliance I got was an upgrade from the one originally ordered from Currys AND £130 cheaper....VERY FANTASTIC. Loving my Fisher & Paykel Fridge Freezer, many thanks.
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GREAT PRICE SERVICE AND DELIVERY

I NEEDED A NEW FRIDGE FREEZER SAW IT AT A WELL KNOWN DEPT STORE ONLINE MUCH MORE EXPENSIVE A VERY GOOD PRICE WITH THIS COMPANY WHO I HAD NEVER USED BEFORE. THEY WERE FRIENDLY AND KEPT ME INFORMED THROUGOUT WITH REGARD TO DISPATCH AND DELIVERY. PARTICULAR MENTION TO KEVIN WHO WAS REALLY NICE AND HELPFUL. I CHOSE THE 2 MAN DELIVERY AS I LIVE ON THE SECOND FLOOR AND IT IS QUITE A LARGE FRIDGE FREEZER. THEY PHONED THE DAY BEFORE TO TELL ME THE FOUR TIME SLOT FOR THE NEXT DAY AND ON THE DAY PHONED ME 30
MINUTES BEFORE IT WAS DELIVERED. THE TWO DELIVERY MEN WHO CAME WERE VERY NICE AND HELPFUL SPECIAL MENTION TO THEM S.S AND J.S WHO UNPACKED AND PLACED IN THE CORRECT POSITION AND TOOK AWAY THE PACKAGING AND THE OLD FRIDGE. IT WAS UNFORTUNATE THAT THE FRIDGE FREEZER WOULD NOT FIT IN THE LIFT BUT THEY DID NOT MOAN AT ALL THEY JUST GOT ON WITH UP THE STAIRS - I WOULD USE THIS FIRM AGAIN AND WOULD RECOMMEND THEM. THANKS X
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Great price and brilliant delivery service

I bought a large fridge and freezer, so opted for the 10 pound 2 man delivery service. It was a great choice - They phone the day before to give me a 4 hour time slot, then again the next morning to narrow it down to 30 mins. When they arrived they were friendly, courteous and helpful. Can't recommend the service enough - thanks IE / VAN21: I would definitely buy from here again.
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Fast, friendly, tidy

Dish washer issue.
Quick, prompt, friendly service.
Very professional.
Thank you, Sagoo.
Mary Richard,St. Albert
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Excellent service, care and price.

I have just received delivery of a rather large American Fridge Freezer. The delivery men, KW and RA were brilliant. They carefully took stock of the room available and made sensible decisions like removing the doors of the appliance in order to get it into the house safely and without danger of damaging the house or the fridge.
So far the whole attitude of the company has been excellent...phone calls to organise convenient delivery and competitive pricing.
I look forward to switching on the fridge freezer in a few hours and am confident all will be well. If by any chance I need further assistance from the company, I am confident they will do everything to make sure I am happy and satisfied.
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100% positive experience

Appliance City offered the best price and we were a little concerned that this might result in shoddy service. However every aspect of the experience was positive from order through to delivery. Communication with us was clear, delivery was very punctual and the delivery men were very friendly and helpful, taking great care not to cause any damage when delivering a huge fridge freezer through our narrow hallway. I would definitely use them again.
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Couldn't wish for a better service

Have to admit it was the competitive pricing that first atrtracted us, however the whole experience has been flawless. Always respond to emails/phone calls immediately and not just on the sales side. Delivery is punctual, overly helpful and extremely friendly. Will definitely buy again.
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Brilliant service coupled with brilliant prices!!!

Just had a delivery from two brilliant drivers(AC & DV were their initials!), who kept me informed of their arrival time, and helped deliver and then un-pack the tumble dryer before taking away the packing materials... Way above the service i’ve experienced from Currys in the past...
Hoping nothing else breaks down so i don’t need to use them for a while, but if it does, i’ll be straight back..... Brilliant service coupled with brilliant prices!!!
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Brilliant. Would use again.

We bought our LG washing machine. Usually go to Currys but decided to look on line. By far cheaper than anyone else....especially Currys!!!! Excellent next day delivery, whereas every other supplier seemed to not only be more expensive, but longer delivery times. Very impressed and would buy from here again.
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Aplliance City fantastic service just how it should be!

We bought a stove, stove extractor and fridge/freezer from Appliance City. We had great advice pre-purchase coupled with a good price with a multi-buy discount. We had a few issues on delivery none of which were down to AC never the less they were very helpful in finding a solution.
Definitely recommend AC and will use them again
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Over excited lady!

I ordered a Samsung washing machine on the forth of May and it was delivered on the eighth by Steve and Adam. The prompt and polite service by them was outstanding, the courtesy phone calls were very much appreciated; in addition, I was so impressed with the fact that the delivery arrived when they said it would and that they were so very helpful. They are a credit to your company and other companies and delivery services could do with taking a leaf out of your book. I appreciate excellent customer service and I will definitely be using appliance city again and recommending you highly to my friends and family for reasonable prices and excellent customer service! Also, the helpful lady who I ordered from was lovely and very efficient.
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Excellent service

My appliance was much cheaper than anywhere else service was excellent from sales to delivery really pleased with this company overall
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FANTASTIC BEFORE/DURING/AFTER SALES CUSTOMER SERVICES!

I purchased an American Style Fridge Freezer, Washing Machine, Tumble Dryer and Dishwasher along with an Oven, Hob & Extractor too.
Due to a renovation they postponed my delivery for three months (at my request) but during delivery one of the tubes supplying my ice maker came loose and was leaking. LG would not assist me and instead instructed me to claim from my 5 year warranty. After calling Appliance City they arranged for a senior engineer from LG to call me the next day and he visited the same day - all sorted!
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Great price, service and delivery!

I would thoroughly recommend Appliance City to anyone looking for good prices, great customer service and communication and reliable helpful delivery. I was buying a number of large items and I was given a very competitive price and was kept up to date with the progress of my order. I requested a certain day for delivery and it was organised for me and again I was kept in the picture of exactly what the latest was on my order and the delivery team who arrived were helpful and professional and took care to make sure everything was delivered safely.

Recommended!
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Very disappointed with the product and service received

I bought a dishwasher from appliance city, a dishwasher i had spent over £500 on. After inspection i realised that the appliance actually had some loose parts to it, it is not something i expect from an appliance i have spent good money on. I did report this to appliance city and asked for a refund at this stage and raised my disappointment with them. I was advised that SMEG had to check the appliance. After Smeg investigation, they claim its meant to be like that and actually the problem has got worse. Serveral emails back and forth and phone calls, I am VERY DISAPOINTED to say that appliance city are doing nothing about it. From an online retailer who i thought had a good reputation for customer service- this is definately not the case. I would advise you to buy from any other firms and stay clear of this one! STAY CLEAR OF THIS ONE!
Regards a very angry and unhappy customer!
Appliancecity

Reply from Appliancecity

We are naturally disappointed that you have been unhappy with the service you have received. We would like to take this opportunity to reply to your feedback.

When you reported the issue with the door on the dishwasher, there was no mention of loose parts. We have no evidence either written or via the voice recording that you asked for a refund but required an exchange. We readily agreed to a direct exchange, this was subject to the reported fault being verified by a Smeg engineer. The subsequent engineer visit revealed the dishwasher was not faulty and fully conformed to manufacturer’s specifications. This was also confirmed by Smeg UK.

We endeavour to provide a high level of customer service and always seek to resolve issues quickly and in a satisfactory manor. However, given the information from both the engineer and the manufacturer, we regret we were unable to offer an exchange or refund on this occasion.

Please contact us should you wish to discuss the matter further.
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None Better.

After a bad experience buying on-line and then speaking to Alicia at Appliance City we realised that we were in professional hands all the way to our delivery today by Steve and James.and all in just over a week. This has been a most refreshing experience. Well done to them
Would we buy from them again, absolutely!
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fantastic delivery service

I had my american Fridge Freezer delivered yesterday and I wanted to comment on the excellent service of the delivery guys, Darren & Pavel.
We chose to purchase from Appliance city as the premium two man delivery service sounded good value for money. I'm so glad we chose that and didn't go with another company which didn't offer getting the item inside as it involved quite abit of work, which Darren and Pavel did quickly and efficiently making the task look easy. Giving a four hour delivery slot made it easy to plan for someone to be home and the pre call 30 minutes prior to arrival meant I didn't have to keep wondering when someone would be coming. I would highly recommend Appliance City to my family and friends. A great service.
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Top Notch!

I liked the fact we could go and have a look at our chosen items at the showroom, to test quality of the appliances. We ordered our Rangemaster Cooker and Hood after trawling the internet for the best price - Appliance city were on the money.
Dealing with them was really easy, like communicating with a friend - Alicia was very accomodating. We had to change our delivery date three time due to our Kitchen fitter, but Appliancecity accomodated every time without fuss. Finally we phoned to arrange delivery at really short notice - our items were delivered within 48 hours 1st thing in the morning - fantastic!
If you are looking for a team to rely on, with a fast efficient and friendly service - this is your company - I would have no hesitation in recommending them to anyone.
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Excellent all round service, would highly recommend.

Recently tried to buy an expensive fridge freezer and found myself messed around by another company. Time was running out on my kitchen installation and I tried Appliance City - what a refreshing change! Rang them on a saturday and they said they needed to speak to Liebherr and would ring back Monday or sooner if possible. Got a call back later that day and confirmed they could supply my model and deliver following Friday. Only asked for a small deposit rather than whole amount as some do. Phoned day before to confirm delivery and delivery guys rang 30 mins before arrival. Everyone from sales to delivery was helpful and pleasant. Will definately use again and recommend to friends.

Appliancecity Details

About this company

Kitchen appliance specialists Appliance City offer great prices on a huge range of Mercury, Smeg, Maytag, Miele, Samsung, AEG, Belling and Neff products. We specialise in Range Cookers, American Fridge Freezers and Dishwashers but also stock a large selection of washing machines, freestanding cookers and coffee machines. Give us a call on 0808 144 4357 to discover how much you could save with our great Appliance Package Deals.

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