Siemens fridge did not work at all; bosch dishwasher arrived with lots of water inside the cabinet; neither were in manufacturer's packaging. Reported to Appliance City within 4 hours of delivery and was told they could do nothing until an engineer had visited to certify the situation and in any event the fridge had to be switched on for 12 hours before it could be deemed to be not working. The following day the manager offered to get replacements in two weeks (having waited 2 weeks for what was supposedly in stock). Under protest they agreed to have them collected and make a full refund (having first tried to get me to pay for the return costs). Took a further 3 weeks to get my £800 refunded after several phone calls!! In the meantime I got replacements from Appliancesonline in 24 hours admittedly at a slightly higher cost. DRAW YOUR OWN CONCLUSIONS.
Wow, after reading the reviews on this site i would have thought that Appliance City was a good company. How wrong i was.
Their service is extremely poor, i bought an item and they took my money and arranged delivery for 8 days later (they said they could not get it to be faster). The night before delivery i get a phone call from someone to say they cant deliver to me because they put me on the wrong day and wanted me to wait another 5 days.
No apology was made and the person i spoke to said it was my fault for ordering the fridge in the first place. Anyway, i waited 5 days and on the day they said they would deliver no one showed up! Thats two days ive taken off work now to not get my fridge.
Called them the next day and they said that it was "missed off" and that i would have to wait another 4 days for delivery. I cancelled my order.
No apologies were made and the staff were very rude. If you want reliability and to be able to get after sales service where people care DO NOT USE THIS COMPANY! Shop elsewhere!
Brian found this review useful
I ordered a washing machine and tumble dryer from them on Sunday. By Tuesday the called me to arrange delivery for Thursday and they delivered at 9:30am for a 9am to 12pm delivery slot.
Goods are in perfect condition. Excellent communication throughout.
If I had ordered the same machines from a popular high street retailer it would have cost me 30% more than what I paid. So in the end I am very happy, couldn't ask for more.
We ordered a bulk load of kitchen appliances,the first problem being that the american style fridge freezer was delivered broken.I then had to fight for a refund even though they didn't have and couldn't get a replacement.Then after only a month the washing machine broke and we had to have the motor replaced.Finally after only six months the dishwasher broke down!After having the motor replaced it broke again,and then after another repair it broke again!We contacted them to try and get a replacement and they have point blank refused,despite me getting advice from consumer direct.They were also rude on the phone.There after sales is AWFUL.Don't go there,I have never been so appalled of a company and I have dealt with quite a few!!!!!!!!
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