I know most people like me will look at my review and think Awww it's only 1 bad review among so many glowing references but please read below.
Ordered some appliances, payment was made on the phone by debit card, they took the money only to then inform me at the end of the day that further checks is required in form of some personal ID... these was emailed promptly and I head nothing further. Called them twice the following day before they finally got back to me, yet again... AT THE END OF THE DAY!!!
They said they cannot proceed with the order and my card will be refund in 3 or so days time... in the meanwhile leaving me with no money to purchase the required goods elsewhere. If they take your money immediately... They should refund it immediately especially when they are the ones who pulled out of the transaction. This seems to me to be some kind of scam to hold customers money for days earning interest with no intention/ability to deliver the purchased goods in the first place.
Paid In Full... yet NO APPLIANCES and still waiting for my money back!!!
UPDATE REVIEW @ 20:30
Further to APPLIANCE HOUSE reply to my initial review...
I'll like to say their claim that the transaction did not go ahead was due to a fraud check is completely and totally baseless and I stand by my initial review!
Their claim is completely ridiculous... Stating that because I have a mobile phone and a 0845 office number, our registered office is over two hundred miles from our trading office caused this situation AND not forgetting... the delivery address (two new build houses in Surrey currently under construction) is untraceable (to use their words). They failed to mention the fact that their customer service ([Name]) couldn't even get our detail and my name right on their own document so it's not surprising that they had to put my debit card through a number of times and yet they still took the money (over£1,000) rather than flagging the transaction and reporting the matter to the appropriate authorities!
Also would like to mention that as house builders... We do hundred of thousands of pounds worth of online purchases and I've NEVER come across this so-call fraudulent situation before. THEIR CLAIM THAT ANYTHING ASSOCIATED WITH OUR COMPANY OR MYSELF IS A COMPLETE FICTITIOUS AND LIBELLOUS!!!
I challenge you to produce your evidence in court or anywhere else you like to do so!
For and on behalf of Kim Contracting Ltd.
Just purchased a sink and tap from Appliance House, wonderful service, delivery 1 hr window and on time. packaging was well secure, amaizing products will definetely recommend this company to anyone. I will use this company again, I am very happy
I ordered some spare parts for a tap which were delivered within 20 hours in a quoted one hour time frame. Excellant service.
Very fast & efficient service. Item was cheaper than anywhere else & a very easy web site to look at & order from.
The couriers used(DPD) were also brilliant. Could track parcel, change delivery date & got e-mail giving time of delivery -which was spot on. Can thoroughly recommend this way of buying appliances.
I ordered a tap on Thursday morning and it was delivered as promised on Friday, early afternoon - and I was kept informed every step of the way. The best delivery service I have ever had! I could even see who signed for the delivery at my office.
Quick free delivery, very impressed, good packaging to protect item.
Really pleased with the quality of the sink and taps, all of which arrived very well packaged and on the date promised.
I was very impressed by the tracking system on the parcel which accurately estimated when the parcel would arrive and told me where the package was during the delivery day.
No hesitation in recommending this company and I have no doubt I will purchase from them again
Searched online for the sink I needed, appliancehouse not only had stock, delivery was swift all at a great price. Definitely be using them again.
Ordered an Evoline Pop up Socket in Stainless Steel. Not had it installed yet so can't comment on product effectiveness but finish of it looks really neat and smart, especially compared to some of the other cheaper alternatives. Price wise Appliance House were much cheaper for same product than other companies so thumbs up there. Also they delivered next day, as they'd promised, free delivery, which I thought was superb service. All in all a very positive experience.
It makes a change to deal with a company who from start to finish make it a pleasant , easy process to order and receive goods. Communication was excellent. The men that delivered my fridge freezer were so nice and happy and arrived on time . Definatally would use this company again. Thankyou
Great value, Emailed updates & suoer fast delivery, kept the invoice to use again.
Appliance has clearly has their system sorted. Easy ordering, seamless notification of delivery by email and sms and actual delivery within 1 day and within the designated time slot as per the notifications. Impressive service, with competitive pricing as well.
I bought a sink and taps from Appliance House. Tremendous value for money. I also had an ordering blip and someone actually phoned to check my order!!! Amazing.
The goods arrived the next day and i could track it during its journey.
The wonders of the digital age with a human face.
I ordered a sink and taps. Tremendous value and when I ordered too many taps I got a call from them to check it was right!! Amazing. The goods arrived the following day and I could track its progress.
The wonder of the digital age with a human face.
We ensured by a phone call that the item we wanted was in stock (they had 7) and by jingo next day at the alloted time Adam arrived with the goods. Could one ask for more, excellent service delivered on time, what more could one ask for.
We decided which one to buy and checked the Internet. The item cost was over 1,000 Euros from the manufacturer in Holland but we were quoted 850 through Appliance house in England. The guy who took our call was very helpful and as we live in France, we were able to arrange the free delivery to our daughters UK work address the very next day. (She can bring it along next time she visits).
The delivery company kept sending us messages to let us know, down to the hour, when the item would be delivered. ... 'Gob-smacked'.. France is nice but you don't get service like that over here.
they have a good range of products and I never had an issue with out of stock or waiting for the item. They use DPD for delivery which means you can track the delivery to your door - not need to wait around for a half day or more. Highly recommended.
PS they are very competitively priced too!
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