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Appliance House Ltd reviews

Excellent
9.7 out of 10

164 Trustpilot review(s)
Most recent review
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  • Reviews (164)
Appliance House Ltd

Review by confirmed purchaser

Cheapest and next day free delivery!

We needed a tap the next day and the one we wanted varied a lot in price online. One call to Appliance House and not only were they the cheapest but it was free next day delivery. Fantastic service!

Appliance House Ltd

Review by confirmed purchaser

Excellent delivery time, good price, great service, will def use again

Very pleasantly surprised with this company

Appliance House Ltd

Review by confirmed purchaser

Eyecatching and elegant

The plumber has just installed the new taps for the kitchen today. The order was expedited extremely quickly by Appliance House, just a couple of days after ordering online. The item was packed very nicely and completely undamaged.
I am also delighted with the cost of the taps - very competitive pricing - and the company is very accessible in case of a query too.

Appliance House Ltd

Review by confirmed purchaser

Satisfactory, pleased to get my taps!

Very pleased with my product Adobe mixer taps, but delivery took about a week which was longer than anticipated. As it happened my kitchen refurb has been delayed so it didn't matter in the end. I waited in all day as no time for delivery was mentioned, at 5pm I went online to track the parcel only to find it had been delivered next door at 10.44am that morning????

Reply from Appliance House Ltd

Dear Mrs. Wentzell, thank you for your feedback regarding the recent delivery of your kitchen tap and alerting us to this delivery incidence. We have spoken to the courier, DPD who can only apologise as to why your parcel was delivered to your neighbour, as this had not been requested by us and should not have happened. They are liaising with your local depot and driver as to the reason for this. You should have received an email via DPD to indicate the delivery time slot, however as you did not provide a mobile number with the order we were unable to also send the information via text message.
Just to confirm the delivery timeframe, your order was received and processed on a Friday morning (as you placed the order after 8pm the day before) with the item indicating a 2-5 working day expected delivery. You were emailed after placing the order by Alex to confirm the delivery day (Wednesday), new stock was received on Tuesday, despatched the same day, and delivered to you on the Wednesday as had previously been confirmed, the 4th working day. We are sorry that this did not meet your expectation, but we are very glad to hear you are pleased with the mixer tap.
Kind Regards,
Appliance House
Appliance House Ltd

Review by confirmed purchaser

Great service & product

All delivered on time and as stated

Appliance House Ltd

Review by confirmed purchaser

Very fast delivery excellent service

Very fast delivery excellent service even gave a time slot for delivery

Appliance House Ltd

Review by confirmed purchaser

Faultless service!

Excellent staff on the phone when I called to check availability on one item, he even went into the warehouse to double check the computer was correct and the item was physically available. I ordered and it arrived the next at exactly the time they said it would. No complaints at all.

Appliance House Ltd

Review by confirmed purchaser

Fantastic service. A credit to online shopping!!

Received the order within 24hrs and at no extra cost. Kept fully updated with the order status and delivery process from start to finish. Fantastic experience. Thank you.

Appliance House Ltd

Review by confirmed purchaser

Excellent..

Appliance House did exactly as they said, and the delivery company kept me informed (and offered alternatives if inconnvenient) on day of delivery and item arrived spot on time.

Appliance House Ltd

Review by confirmed purchaser

Product great - Delivery went wonky

Got a message to say that the product was to be delivered on this particular day but the website it referred me to seemed to have lost the item or sent it somewhere else. Whatever I decided not to stay in and sent e-mails to both companies. No one replied with what was happening - I only got an e-mail (basically the same one from the courier and the vendor) at the beginning of the next day saying that the part would be delivered that day. Unfortunately I was out all that day but fortunately returned 30 minutes before the item was delivered. At the end of the day all was well and the product works fine . But it could have gone wrong spectacularly.

The reply below was well received. Thank you. This experience won't put me off as in most cases described in these reviews everything went well. I assume I must just have been unlucky!

Reply from Appliance House Ltd

Thank you for your feedback and for letting us know of the situation regarding your delivery. We would like to apologise that your item took 2 days to be delivered and not ‘next day’ as we would normally expect from despatch. We have spoken to our courier with regards to the hold-up which seems largely due to the seasonal increase in volume. Your parcel was unfortunately delayed from Preston to their central sorting depot; this in turn meant your item could not be loaded onto their vehicle for delivery until the following day. You received an email from both the courier and ourselves, but we do suggest that customers also include a mobile phone number with the order on which we can send a text message to include the 1 hour delivery window for that day. Also, should delivery be unsuitable on a particular day, you are able to choose an alternative delivery day that is more convenient for you, arranged either via the email or via the text message. As you mention, thankfully everything went well with the delivery in the end, and it’s great to hear you are happy with the item.
Kind Regards,
Appliance House
Appliance House Ltd

Review by confirmed purchaser

Best Price, Next Day Delivery

This was the lowest price Quooker I could find and next day delivery was no extra charge. Couldn't be better.

Appliance House Ltd

Review by confirmed purchaser

First Class

Everything went extremely well from ordering to delivery.

Appliance House Ltd

Review by confirmed purchaser

Excellent service, very fast delivery, would strongly recommend to anyone.

The ordering and payment process on the website is so easy.
The delivery is unbelievably fast, I received my sink 2 days after ordering.
The prices are very competitive.
The products are all top class and packaged sufficiently.
The tracking system is excellent, I get text messages and emails about the order status, and you always meet your delivery slot.

Appliance House Ltd

Review by confirmed purchaser

A no hassle professional company, very quick delivery

I would recommend any of my friends to use Appliance House. The taps I bought are quality much cheaper than other sites. Next day free delivery as well....

Appliance House Ltd

Review by confirmed purchaser

The product is good, the price v competitive...I'm Happy!

I ordered some taps, I paid some money the company delivered promptly, communications was good. I am pleased....how excited can you get about a kitchen tap?

Appliance House Ltd

Review by confirmed purchaser

Spot on

Deliverd when said kept upto date with emails on delivery. Good to do buisness with

Appliance House Ltd

Review by confirmed purchaser

Helpful and excellent service

Our Yorkshire sink arrived with a fault. We needed another asap as the plumber was on site. Your helpful and courteous team organised for a replacement to be delivered the next day. We were very grateful and would buy from Appliance House again.

Appliance House Ltd

Review by confirmed purchaser

Quick, very quick delivery

Ordered goods on a Saturday got a text on the Monday to say would delivery be ok Tuesday had to delay until the Wednesday was not expecting it to be that speedy,we got a further text to give a delivery time who the carrier would be and his name. We will certainly use them again. Oh forgot to say just what we needed at a very competitive price and NO delivery charge.

Appliance House Ltd

Review by confirmed purchaser

Excellent service delivered when promised

Thank you all received

Appliance House Ltd

Review by confirmed purchaser

Top marks

Easy to fing the product, easy to complete the order and the delivery was excellent, within a couple of days and within the time frame stated.

Appliance House Ltd

Review by confirmed purchaser

the appliance of science

could not find fault with this company. seamless purchase from start to finish excellent communication and superb delivery time 5 stars

Appliance House Ltd

Review by confirmed purchaser

Speedy service!

Ordered an Evoline pop up socket and it was delivered within a couple of days, I was also given a choice if delivery dates and on the morning if delivery given delivery time. Very efficient service.

Appliance House Ltd

Review by confirmed purchaser

Brilliant product and speedy delivery

Love our new tap! the quality is exceptional and it looks as good as it did in the online pictures. Really love the quirky tabs for turning the tap on and off.

Very happy customer :)

Appliance House Ltd

Review by confirmed purchaser

Great Service

Easy to order from, will use you again.

Appliance House Ltd

Review by confirmed purchaser

The description of the product was not very accurate

I have purchased AH Power Port 2-USB, Pop-Up Socket which as description states should have an aluminium housing. In fact the cap turn out to be made from aluminium plastic colour, which is a bit disaapointing.
Apart from the description the overall experience was good.

Reply from Appliance House Ltd

Thank you for your valuable feedback and for pointing out the difference in the online description and what you have received. We have amended the manufacturer’s description to better represent the item’s appearance (aluminium being referred to as the colour rather than the material). We would always suggest to customers that if specific colours or materials were a prerequisite of purchasing an item that they email or call for further clarification and advice. We hope you are happy with the product, and we are glad to hear that you found the overall purchase to be a positive one.
Kind Regards,
Appliance House

Appliance House Ltd

Review by confirmed purchaser

Excellent

Good product, fast delivery and good communication

Appliance House Ltd

Review by confirmed purchaser

terrific tap abode new media

excellent service. rang for delivery informed next day. placed order on line. immedaitely received email re order and despatch.
we were kept informed constantly. the tap was required to finish off kitchen. we were amazed to receive the tap the following day, now fitted. also my wife rang for a copy of warranty as our fitter has thrown ours out, it was emailed straight away,

Appliance House Ltd

Review by confirmed purchaser

Speedy filtering

I have never used this company before but will certainly do so again. Delivery of my water filter was excellent to say the least. No problems whatsoever. Well done!!!!!!!!!!

Appliance House Ltd

Review by confirmed purchaser

Excellent

Got it right, excellent communication, next day. Done.

Appliance House Ltd

Review by confirmed purchaser

Good Value

Looks good ,feels good and the price was right . Well done appliancehouse

Appliance House Ltd

Review by confirmed purchaser

excellent service

great service!

Appliance House Ltd

Review by confirmed purchaser

Best prices, best service- and you speak to real people!

Having searched the internet and been let down by other suppliers who made promises that they could not fulfil, Appliance House were a dream to deal with. I got immediate answers to all my queries and the product was shipped that afternoon for the next day. Their prices are great and the service was the best. If you do not want to be messed around and you need to be confident that you will get your shipment on time - do not go anywhere else. Brilliant!

Appliance House Ltd

Review by confirmed purchaser

Exactly as described

Quick service and easy to find part on their website, will use again

Appliance House Ltd

Review by confirmed purchaser

Tops For Taps

Ordered taps on the Thursday over the phone, Alistair was very helpful, they were out of stock, but he managed to get the set of kitchen taps I wanted to me by the Monday.
Good courier service too, with a one hour time slot and very good communications.
I would recommend them definitely.
Thank You

Appliance House Ltd

Review by confirmed purchaser

Top Item and Great Price.

Appliance House privide a great service with good communication,very competitive prices and very prompt delivery and I would not hesitate to use them again in the future.

Appliance House Ltd

Review by confirmed purchaser

Best service ever!

I was really impressed with the service I received from Appliance House Ltd. I shop online regularly and often encounter problems with missed delivery dates, lack of communication etc and returning goods can be very stressful. Appliance House were terrific - I had to return my purchase and they kept me informed every step of the way and gave me a full refund immediately. I wish other companies were as professional.

Appliance House Ltd

Review by confirmed purchaser

As good as it gets!

Appliance House Ltd supply top of the range products at competitive prices. Their logistics partner compliments the service by delivering quickly and on time.

Appliance House Ltd

Review by confirmed purchaser

It's all good - product, delivery and service

Spent a while trying to find a Caple tap and found this website. Never heard of it before but decided to give it a go and so glad we did. We now have a tap that works again and in a timeframe much sooner than expected. Thank you!!

Appliance House Ltd

Review by confirmed purchaser

Great service, great delivery, & so nice to be kept informed the whole time from order to delivery.

I called for help on a product & delivery. they were very helpful & the product was delivered on time in great packageing. I was kept informed all the way through the process.
Great work.

Appliance House Ltd

Review by confirmed purchaser

Excellent service and good value

Item received very quickly with an excellent delivery update service