Appliances Direct reviews

Appliances Direct reviews

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Review by confirmed purchaser

Impressively efficient - speedy delivery.

I almost ordered on-line but I phoned just to check if the TV was in stock. It was - and I ordered it then. A speedy and painless process which resulted in the TV being delivered and up and running in less than 20 hours!
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Review by confirmed purchaser

Fantastic company to buy from

Turned up on time very helpful men and absolutely perfect condition,
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Great service quick service

Would recommend their service and quality five star service
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Review by confirmed purchaser

Excellent, a company who does believe that "the customer does come first"!

This is the 2nd time that I have ordered white goods from Appliances Direct and they've come up trumps again. My new Hotpoint dishwasher was v competively priced. On-line ordering was quick & easy, as was arranging the delivery date. Email & text confirmation of delivery was useful, both beforehand and on the day, and a phone call from the delivery driver to confirm exact arrival time made a refreshing change.
I prepaid for wet installation of my machine but, due to its fixed water hose being fitted with a chunky filter mechanism, it would not fit under the sink & could not be connected by the delivery men (I had to trawl round 3 DIY stores to find the necessary parts to make the connection myself!). I emailed customer service at 6pm the same day requesting a refund and received a response within the hour confirming my refund. Fantastic service, thank you all.
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Review by confirmed purchaser

Service very good and product is excellent

Found the item I was looking for at a very competitive price. The service was very good and the produce is excellent
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Review by confirmed purchaser

Fantastic

Thanks - really pleased withy item, it was stress free all the way.
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Review by confirmed purchaser

Not to well guys

I paid for next day delivery and received confirmation e mail stating my item would arrive on sat 12th April recieved my item on the 15 th Tuesday even the driver said this should of been delivered on Saturday so paid extra for quick delivery and got it standard
www.appliancesdirect.co.uk

Reply from www.appliancesdirect.co.uk

Hi Andrew, thanks for your review. If you would send your order number to my email address, I can look into any issues you may have had and hopefully help to resolve them.

Thanks,
Brittany
brittany@appliancesdirect.co.uk
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Review by confirmed purchaser

Entirely satisfactory and I'll come back again.

I shall use appliancesdirect again as I am entirely satisfied with their service,despite the fact that they had told me "your order has now been despatched and will be due with you on the 12/04/2014" -when in fact it arrived on the 14/04/2014. -No matter the delivery time was well within the "acceptance" margin and no harm done.Their website is easy to navigate and everything is crystal clear.
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Review by confirmed purchaser

Fast

i ordered an air conditioner cause my house is hot as well as i wanted it for summer, i was told it would take 3 days to arrive but it arrived the next day i was very happy, would defo order from them again
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Review by confirmed purchaser

Good old fashioned personal customer service.

The customer service was brilliant. No hassling you while looking around but there if you needed to ask any questions.Bought a ceramic hob and warehouse staff carried to car for us! Brilliant from beginning to end. Lovely clean showroom.
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Review by confirmed purchaser

Very efficient service. Will use again

Purchased a new TV very good price compared with other internet sellers
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Review by confirmed purchaser

excellent service

Really quick delivery easy to use website and online ordering very cheap high quality product
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Review by confirmed purchaser

Worked straight out of the box

I missed the first delivery as it was just gone eight o'clock on a Saturday morning and I had been out until the small hours of the morning. Delivered at a civilised time the following Monday, the Panasonic NN-SF460M flatbed microwave did exactly as described on the tin and did it well. I find that knobs are quicker and easier for setting the time and power, but having touch pads has the advantage that I can program a complete cooking schedule of High Power time, followed by Simmer time. Very convenient.
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Review by confirmed purchaser

Excellent

Great products fast delivery
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Review by confirmed purchaser

Faulty product and terrible after sales service

The goods were ordered Friday and delivered Monday.
When the goods were unpacked the door on the freezer had a dent.
on checking the packaging , a hole in the packaging at the same level as the dent in the door ,was apparent.
when I asked for a replacement item,Appliances direct stated that they would not replace the faulty goods.
i could not possibly recommend appliances direct to anyone.
I will never use their services again.
www.appliancesdirect.co.uk

Reply from www.appliancesdirect.co.uk

Hi Thomas, if you could send me your order number or postcode to my email address, I will take a look into this for you.

Thanks,
Brittany
brittany@appliancesdirect.co.uk
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Review by confirmed purchaser

Excellent communication - delivered on time (next day) and in good condition

Excellent treatment. Phone call to confirm the online order, kept upto date with progress, either through emails or online tracking on the web site. We paid for next day delivery on a Saturday and were kept informed by the delivery company, dishwasher arrived on schedule and in good condition.

Would definitely use again.
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Review by confirmed purchaser

Clear communication and regularly informed of delivery status

Very efficient delivery, keeping you well informed along the way.
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Review by confirmed purchaser

Great service

Was very concerned when I unpacked the dishwasher and the damage was far worse than advertised. But after an email and a call back from the sales team the following day the item was replaced at my convenience with no quible. Would definately use again.
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Review by confirmed purchaser

Exactly as described and better than we thought when it arrived

Spent ages looking at various options but this is great value, good family size fridge and freezer , quiet and was easy to install .
Service has been great and arrived on time.
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Review by confirmed purchaser

Bargain!!!

£115 cheaper than the high street & get delivery option.

Appliances Direct Details

Over 1 million happy customers

Our company has grown year on year and our client base has certainly grown with it. We try to make sure that our customers are 100% satisfied with their purchase and always leave them feeling confident in our products and services. We encourage all customers to leave feedback of their experience with us so we can continually improve the way we operate.

Delivery

We work with a number of couriers who are able to reach most parts of the country for a smooth, stress free transfer of your new appliances. We have varying standard delivery charges, ranging from £4.95 for small appliances to £39.95 on large items. For large appliances our friendly delivery providers will give you a handy delivery time slot the night before your delivery is due so you don’t have to wait around all day. We also offer next day delivery for those of you in a hurry to get your hands on your new items!

Connection

We offer a connection service, making your life that little bit easier, meaning no heavy lifting or having to hire a plumber or electrician to do the job for you. This way, your new appliance can be delivered, fully fitted and working all on the same day. The connection service is great value and can be added as an optional extra at the checkout process.

Recycling

We also offer a recycling service; this means we will deliver your new item and recycle your old one, then and there! For no extra hassle, you can have your brand new appliance up and running and your old one taken away in the space of half an hour. We’re all about being kind to the environment so we encourage our customers to be too!

More Brands

We sell products from 100s of brands on our site and bring you all the best promotions on offer at the moment! We don’t want you to miss out on any great deals which is why we bring you products from many different manufacturers so you can shop for every appliance you need, all in one place! We only sell products from brands we can trust so expect to see all the market leaders in the appliance field on our site with plenty of offers and brand new stock!

Great Showrooms

We have two showrooms in the UK, both with expert staff that will give you plenty of information and answer all of your questions right there in the showroom. If you’re interested in a product in the showroom and we have it in stock, you’re able to drive away with the appliance the same day or have the option to have it delivered to your home. Each of our showrooms have on site free parking so if you are travelling here, there is no extra expense for visiting.

Face to Face Sales

In both of our showrooms, we have expert staff on hand to give you advice on everything you need to know about the item you’re purchasing. Many online retailers don’t have the option for people to see the appliances they’re buying in person, unless they go to another shop so it is crucial for us to get this right and give the customer everything they need. Not everybody likes talking on the phone so good old fashioned face to face conversation is championed in our showrooms.

Expert Staff

We have plenty of staff on the other end of the phone, available for you to call if you ever have a query about an appliance or any of the product features. Similarly, our staff in customer services are the ones to call if you ever have a question about delivery details and charges. Even if you have no idea what you want, our trained sales advisors can point you in the direction of exactly what you want, based on your requirements!

More Stock

Due to the many brands we deal with, we have an extremely varied product range for you to choose from and along with the showroom, we have a large warehouse enabling us to handle more stock and ship more items for next day delivery. Our large quantities of stock make it easy for us to handle large orders as we often have the stock in our warehouse, ready to go.

More Choice

The options are endless with Appliances Direct as we have a huge range of products from the most reputable brands on the market. Within our different product categories, we have various models, sizes and colour options available. Because we have so many products to choose from, it might be useful for you to contact one of our sales advisors who will be able to help you if you ever need guidance when buying an appliance.

Best Prices

Not only do we have the best prices out there we even have a current offer that gives you £20 off orders over £250 and all you have to do is set up a trial with Which?, that only costs £1. We have plenty of offers on at all times, saving you even more money and bringing you the best items available on the market. Our prices are competitive so you won’t be disappointed.

No Quibble Returns

We understand that the process of returning an item you’re unhappy with can be a laborious one. So we have adopted a no quibble returns policy ensuring that you receive a refund/replacement as soon as the item is sent back to us within 7 days. It also makes cancellation of your order far easier as long as the goods haven’t been despatched yet, you can cancel your order at any time.

About this Company

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Appliances Direct is ranked 38 out of 49 in the category

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