checked on line for laundry machines very varied ranges listed spoilt for choice ordered and delivery date chosen paid online telephone staff confirmed delivery time and place no drama arrived as promised in good order very happy would do the same again
The company lived up to all its promises and delivered on time and their communications were good. The washer works well and there has been no problems. This is early days and I cannot comment on its reliability which is the most important thing to most people buying a washer with only one years guarantee.
Fantastic customer service and speedy delivery! Would highly recommend!
Really pleased with the service provided. Was kept informed at all times on what was happening with our purchase. On day of deivery was very happy to receive a text stating my 4 hour time slot followed by a call from the delivery man within that 4 hour time slot telling me he would be with me in about an hour, which he was. The only negative was that the delivery men dropped off the appliance got me to sign and left, leaving me to unpackage a larder fridge all by myself., which I couldn't do so had to wait for help. I thought they would have unpackaged to make sure the appliance was ok and as courtesay.
Thank you very much for this, our fourth smooth transaction. Very highly recommended.
Brilliant experience from beginning to end!
I was kept up to date throughout the delivery process. The delivery guys were very friendly and helpful. Would highly recommend Appliance Online and their prices are unbeatable!
After being let down by a well known catalogue company, I looked online and found appliances online. I found a great washing machine (Zannusi) and they could bring it the next day and take the old machine too! Plenty of communication (automated acknowledgements, but also calls from the company just after my order to check the details, and from the delivery driver to confirm my machine was on the lorry, and then before they arrived. Brill!
The website is easy to navigate and the helpline did what it says: it was helpful!
Delivery slots gave a four hour window and I was sent texts to update nearer the time.
I would certainly use them again!
This is a great company to do business with. Anyone looking for white goods could not do better than look here. Everything went like clockwork from the moment I orderd my goods and I was kept informed every step of the way.
I would definitely recommend AO,although they could perhaps expand their range past just offering white goods
Excellent service. Extremely efficient, competitvely priced. Have used Appliances Online several times and am extremely satisfied with service received. Had a problem with a cooker a couple of years ago and the customer service was excellent - they arranged return of the faulty cooker and offered either money back or replacement.
Our washing machine blew up a few weeks ago and being strapped for cash we had to make do for a while, we had resigned ourselves to having to purchase a cheap machine that wasnt going to be efficient for our large family, until we checked out appliances online and was able to get a top of the range good sized machine at around the same price of the not so good machines via stores like argos etc. As a family of 6 including three children 5 and under and a teenage we were ecstatic to then discover the machine would be with us free delivery within 48 hours! Unlike the delivery quote given to us from argos of 22days with a charge! The service was fanatics receiving delivery updates continuously throughout the day. THANK YOU VERY MUCH APPLIANCESONLINE, we can not describe how much difference the service you have offered has made to our lives. Have recommended you and will continue to, will also be purchasing for you time and time again. THANK YOU.
We all search the internet for the best price but it's service that keeps us loyal or to recommend to a friend. Appliances Online kept me up to date with my delivery from the moment I clicked BUY to the men driving up to my front door.
They confirm your order by email, then give you a delivery date, that doesn't change, then a 4 hour slot, then on the day at 7am a 2 hour delivery slot. I was able to plan my day without waiting about. Then 15 minutes before delivery they rang to confirm my exact location (as I'm out on a limb and difficult to find) Then with a smile and respect for my purchase they carried them into my kitchen. Fantastic! I couldn't contain myself so I thanked them on Facebook. Now what can I buy next?
We were given information regarding time window first thing in the morning. Later on the time of delivery was more precise.. All in all you could find no fault with service or price. We would have no
hesitation in using AOL again.
This company and its customer service will take some beating.
This is a company that remembers who the customer is and don’t expect you to wait in all for them to deliver. Excellent website making it easy to compare products with video reviews that are not just out to sell but actually tell you the positive and negative points. Easy to arrange free delivery with several updates on delivery time so you don’t have to wait in all day. Highly recommended.
From start to finish I could not believe how efficient the whole process was. I decided to select a day when delivery would be free so from placing my order on the Monday evening it was in my home by 07.30 Wednesday morning, no additional costs incurred and this meant I didn't have to take any time off work. Win, win I'd say.
competative price, option of free delivery, available quickly - don't need to wait 7-10 days what more could you want? The only downside was the courtesy call the on the day of delivery - went through the order...bit of chat....valued customer....we will replace your machine when the new on reaches the end of its life..... eventually the point.. £5 a month as of next month, even thought the machine has a standard 1 year warranty! Would absolutely use appliancesonline again, but would be prepared for the call and end it quickly, but politely
After buying and having the wrong freezer delivered, My error. I spoke to Nick and he advised me as to the freezer that i needed,a very helpful and pleasant guy. All collections and deliverys were on time and carried out with no fuss or disruption . Many thanks for the service
Very impressed with the service from Appliances Online, ordered a Bosch Condenser Dryer at the best price all round & was kept informed from the day of order through to the day of delivery by mail, text & phone messages!!! The delivery day came & was spot on with the timings.. would not hesitate to recommend or use the company again. Keep up with the good work!!
Easy to use website, reasonably priced, arrived within days with free deliverly. Had texts and automated phone messages the day before letting me know roughly when it would arrive, friendly deliverly guys.
We are very happy with the little Beko freezer that we purchased. Neat and efficient and it fits perfectly in the corner of our shed. It was delivered exactly when we were told it would be and it was well packaged. Thank you.
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