What a nightmare! I'm really pleased with the mask and snorkel I bought but actually getting my hands on them was a nightmare! I received email saying package would be delivered next day. I left signed authority and instructions of where to leave parcel. When I returned home there was no sign so checked website to discover they had tried to deliver to the house half a mile up the road who had refused to sign. I then had to drive 20 miles the next day only to discover they could only find the snorkel despite the code on email being for the other parcel. Suffice to say I had to drive to the depo AGAIN today to pick up mask so that was 80 miles in total. I never have this problem with Royal Mail. They know where I live and know where to leave my parcels when I'm not in. So although I was more than happy with product and service from Auqanauts I will not be buying from you again....... Unless you use Royal Mail.
They forgot a part of my order because they were so quick to post the goods out to accommodate my weekends diving Nd when they learned of this they immediately sent me the missing part by next day delivery. Really good service :)
All the product information you could ask for. Easy, user friendly website. Changed my delivery address with no fuss and great value. Would definitely use again and visit if I get sown to the South coast.
My parcel arrived the next day and considering I paid far less for it I was amazed how speedily it came. It was exactly as described on Aquanaughts website. All my scuba shopping will be done here from now on.
Got first class advice on the telephone at the time of purchase and delivery was swift., but my items when taken out the box in a pretty mucky condition (looking as though they have sat for some time collecting dust and dirt on a shop floor / warehouse since the dawn of time) Not a massive issue as I washed all the items soon after taking out the box but it did ruin that new purchase feeling... I did expect more from such an established dive shop dispatching new items to the consumer.
I have ordered two 12l tanks and then a sunnto compass from Aquanauts. Everything was delivered very quickly and packaged well, plus free delivery was a bonus. Prices match and better a lot of other sites. Best of all is the points system, I had nearly £9 off the compass following the tank order. The points system will keep me coming back and ordering from Aquanauts time and time again.
Really grate site full of fantastic quility dive gear. Reall happy with the product. Quick to dispatch and speedy delivery. Altogether really happy with this site and would really recommend to any fellow diver to use in the future.