I rang Aquanauts about a dive watch for Simon my partner who hasn't been diving for about 6 years for various reasons, He was keen to get back into it and had purchased a couple of items so he could do a dive review. I have no experience of Diving and he had mentioned that he had seen a dive watch/computer on Aquanauts web site, so as a surprise I rang and they were very helpful explaining the things it was capable of doing, I then placed the order and true to their work it was delivered the next day, I even had a text letting me know it would be delivered at a certain time and it was, I was well impressed with them and the service I received from start to finish
Very helpful. Purchased a suunto over the phone the whole process was very easy and quick along with very polite and knowledgeable staff. Aquanauts pricing is very competitive and on this occasion the cheapest I found. My purchase arrived next day as promised. Will use aquanauts again.
I ordered the goods having looked at many sites offering the same and could not find any cheaper. Usually you get either cheap goods or good service, rarely (if ever) both. I was to be surprised...
Having placed the order at 11:00, I was updated regularly with the order status, including being given a 1 hour delivery slot. However, that was not all, right up until the time the order actually arrived, I had the option to arrange for it to be delivered to a neighbour should I need to go out. Sure enough, next morning I get another email confirming that the delivery will arrive within the appointed time....yeah, righto....
I then had to eat copious amounts of humble pie as sure enough, the courier arrived bang on time and less than 24 hours from placing the order with the goods sent over 600 miles.....
The best thing? The delivery was free...Nowt, zilch, De Nada was added to what was already the lowest price on the internet for quality goods AND service.
Don't waste your bandwidth looking elsewhere. Aquanauts appear to be unbeatable (As an aside, a week later I am still waiting for an order from another internet supplier of dive equipment, and not a small one either (the goods somewhat "Rare" and not available in many places). I paid extra for that delivery too - never again....
First Class Suunto after taking the Plunge!
I'd been looking for a dive watch for some time and decided to take the plunge and buy one of the most technically advanced and amazing looking dive watches the Suunto D6i Black from Aquanauts. The guys were extremely helpful offering first class service and delivering my watch to Scotland in time for my dive holiday in Corsica.
The watch has exceeded all my expectation to date, offering some excellent features and benefits that i'm just getting used too. One of the key benefits to the Suunto is that it offers me a future proof dive watch for using with mixed gases once i pass my nitrox courses.
Happy Diving, Mark
Aquanauts were the best company I found when looking to buy a Sunnto D4i online. The had the best range of colours, and had the best online price for the colour that I wanted (Liliac). Delivery was very fast and tracking facility was very helpful.
I would use this company again and if I were to shop online for other equipment Aquanauts would be my first choice.
The company name is pretty cool also!
Goods in stock and 24 hour delivery as promised, this was placed as a internet order after a phone call to customer service to check availability and suitability for what I wanted. Knowledgable staff answered my questions and were polite and helpful. Thanks. P
I ordered the mask because I needed it for a holiday. Online it was described as not only as a gauge reader but also as having special lens in the sides which helped with peripheral vision. The mask which was sent did not have these additional lens. I called to see if I had been sent wrong mask but was told the mask advertised on line was no longer available and that you had failed to update the picture and description. I was asked to send mask back but I needed it for my holiday that week. Will not be ordering anything from you again!
Was looking for a dive torch for my wife to replace the one i accidentally flooded in the Red Sea! (Yes, you can see how that conversation went!). After locating a suitable replacement, I found that Aquanauts where one of the cheapest on t'internet. I placed the order on Monday morning, got a notification that it had been dispatched Monday afternoon and the torch was delivered by 11:30 the next day. I even received a phone call to make sure that they item had arrived successfully. This type of customer service will make me buy again from them and i will also be tempted to book dive trips with them when in the area. Excellent from start to finish!!
Delivery was trackable. Super fast and allowed me to change the time if need be. Website was easy to use and allowed you to pick accessories without much issues. Basically a very smooth process. Totally recommend this website.
Great choice of products, clearly displayed and including great discriptions. Clearly priced with no hidden costs, product arrived in time and well packaged. Lots of good freebies and offers included in the parcel. Many thanks.
Website is really easy to use, and descriptions / prices clear. Item despatched really quickly. Would recommend to anyone.
I have used Aquanauts twice and on both these occasions it has been a hassle free. experience. Ordering on-line was so quick and the menu easy to follow. Correspondence after ordering was first rate with emails to inform me of the progress on the order. The courier company tracking information was first rate and finally with the driver with his name emailing me with an approximate time for delivery.
From those 2 experiences I would first check with the Aquanauts website to confirm whether they had the item I was after before going anywhere else.
I would most certainly recommend Aquanauts to a friend, and from a more personal note I will certainly be using Aquanauts again.
I've used Aquanauts a few times now whilst upgrading my kit from rec to tech.
Not only are the prices and service excellent but the extra nuggets of information you receive when speaking to the guys is invaluable.
These are real divers selling kit they use, trust and highly recommend and it shows.
The delivery service is excellent. You are sent texts and emails to confirm collection and update you on your parcels progress and delivery times are pretty much spot on to the estimation.
My recent delivery had a small issue. This was resolved straight away with no fuss or argument and I received the item the next day.
Thank you again for a great service.
I was very satisfied with the service given in both the shop and online. The hose I ordered was delivered as described and in the time scale displayed.
The packaging was perfectly suitable and no damage had occurred to the goods or the package.
This company was introduced to me by another diver at my club and I was impressed by the range of products they carried as well as the pricing and delivery charges. Ordering was quick and easy, will definitely use them in future for other diving accessories and larger equipment.
Just before setting off on a trip to the Red Sea where I would be diving on Nitrox for the first time I decided to treat myself to a new dive computer. Visiting the site I quickly made up my mind based on my personal requirements and cost (Aquanauts were the cheapest I could find) on the Suunto D4i. I placed the order on the Sunday and received delivery on the Wednesday. Departing on holiday on the Friday the new computer really enhanced my weeks diving experience.
Many thanks to all at Aquanauts
Great service yet again from Aquanauts. Paul took the time to go through the options around single tank wings with me to work out what the best option for me would be. I was tight on time to be able to get the wing before going away but despite being the Easter break they still got it to me on the first possible day after I ordered.
Although not close to Plymouth and I've not managed to get into the shop itself yet I regard Aquanauts as one of my 'local dive shops'.
Bought a Suunto DX. They rang me to let me know that the Titanium bracelet is still awaited, so they shipped the elastomer version to me with a view to sending the titanium bracelet in the near future. Arrived promptly. Can't ask for more.
I ordered a 12 litre faber tank and a beaver handle from Aquanauts.
Delivery time was fast and they communicated delivery time through email (excellent!).
When the tank arrived, it was poorly packaged on the inside and looked beat up compared to packaging from tank I received from Northern Diver.
I have never attatched a handle before, there was no instructions, so I looked at a picture from the internet. However, the handle cracked when tightening. I asked for a refund on this cheap 7 pound item and they said it was my fault. I should have used common sense and the manager said, "Does an I pad come with instructions?". I asked my dive shop about the handle and they said you should never srew the bolts in all the way to leave space to re-tighten when as it becomes loose from the weight of the tank, and you can't unscrew small bolts (how i am suppose to know this?). It was absurd there were no instructions. Bottom line. Don't expect a refund from these guys.
Manager: "Does an i pad come with instructions?"
What do you want from online ordering? No more than 3 clicks to get to the product you want, easy checkout and payment, order and payment confirmation and fast delivery!!! On top of that there were two free air fill vouchers and an info card with contact details for Aquanauts. Great online shopping experience and obviously a well run well managed business one I would highly recommend to others and will use again.
For the moment I ordered online I was very pleased with ease of checkout, delivery, and communication.
I will definitely use them when I buy my new drysuit, and my buddy and I are looking to dive with them in the very near future.
It's a really good website and its easy to fine what items they have to offer. It also easy to buy the items that you require , also it's also very easy to use checking out and paying part of the web page. I was recommend this website and it has not let me down, I will be recommending it to others within my dive club.
I spotten a torch I wanted to buy on the website on a Wednesday evening - to go diving on the Friday. I called the shop to check on their delivery policy and the person I spoke to made sure the torch got given to the courier that evening and it was delivered the next day. I was very impressed with the effort the shop went to and am very pleased with my torch. It was also cheaper than most other websites I looked at.
very pleased with the service and quality
I highly recommend ordering through Aquanauts, a large range of products and just what I needed came just when I needed it! Brilliant service and dispatch/ delivery updates, product came within 1hr window when specified. Perfect.
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