Thank you for being so prompt with my order, I am pleased with my cylinder, I had thought I had ordered it as Nitrox ready, but after sending an email to 'Aquanauts' they replied extremely fast, my fault I hadn't ticked the box! Great work thank you! :) x
Friendly, helpful service. Great value. Very fast delivery (I called before ordering to check if the items I wanted were in stock, which they were. I then selected the free 3-5 day delivery, and everything arrived the next day (I live 200+ miles from Plymouth)).
What a nightmare! I'm really pleased with the mask and snorkel I bought but actually getting my hands on them was a nightmare! I received email saying package would be delivered next day. I left signed authority and instructions of where to leave parcel. When I returned home there was no sign so checked website to discover they had tried to deliver to the house half a mile up the road who had refused to sign. I then had to drive 20 miles the next day only to discover they could only find the snorkel despite the code on email being for the other parcel. Suffice to say I had to drive to the depo AGAIN today to pick up mask so that was 80 miles in total. I never have this problem with Royal Mail. They know where I live and know where to leave my parcels when I'm not in. So although I was more than happy with product and service from Auqanauts I will not be buying from you again....... Unless you use Royal Mail.
They forgot a part of my order because they were so quick to post the goods out to accommodate my weekends diving Nd when they learned of this they immediately sent me the missing part by next day delivery. Really good service :)
All the product information you could ask for. Easy, user friendly website. Changed my delivery address with no fuss and great value. Would definitely use again and visit if I get sown to the South coast.
My parcel arrived the next day and considering I paid far less for it I was amazed how speedily it came. It was exactly as described on Aquanaughts website. All my scuba shopping will be done here from now on.