Aquatics Online reviews

Aquatics Online reviews

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8.9
from 0 - 10
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About

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Review by confirmed purchaser

Prompt service, and order as requested.

Site easy to use. Order arrived promptlyl even though we are in France. Will be happy to use Aquatics Online again.
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Review by confirmed purchaser

Average just

From date of order it took 10 working days for me to get my goods. I contacted them after a week in regards to the delivery and was just told on monday , i've seen it waiting to be despatched a few days ago you should receive it soon, i then didn't recieve it till the friday. When my goods arrived the main item i went onto the website to order had been forgotten, i'm still yet to receive the item i can only hope it appears before the end of the week.
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Review by confirmed purchaser

Sloppy

I placed an order on a Monday expecting it to arrive the next day, or Wednesday at the latest. I chased it on the Thursday to be told that it wouldn't arrive until the following week! When it did arrive, the box in which the items were packaged was so flimsy that the lid had actually fallen off and was given to me by a somewhat exasperated courier driver! Amazingly, all the goods seem to be there but it would not have surprised me at all if the connectors (for example) had simply fallen out. This really is sloppy and I have to say I would be reluctant to use Aquatics Online again.
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Review by confirmed purchaser

Prompt service at competitive prices

Prompt service at competitive prices
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Review by confirmed purchaser

A light in the black

Hard to find replacement light timer unit for out of production fish tank (Tropiquarium 88). Sent & received by week's end. Expensive but cheaper than new tank !Excellent service!
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Review by confirmed purchaser

This is one of the most exceptional companies I have ever dealt with!

They were incredibly fast with my order, price matched a couple of items and had everything I needed at good prices.

This is my one stop aquatic and pet supplies shop.

Well done and thanks for all the help and advise.
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Review by confirmed purchaser

Perfect plants

Plants arrived safe and sound, nice specimens and reasonably priced
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Review by confirmed purchaser

excellent

very good excellent service prompt delivery cant fault anything
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Review by confirmed purchaser

Poor delivery

Took two weeks to receive items as they were out of stock but didn't know there were until I had paid for items
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Review by confirmed purchaser

Excellent customer service

After placing my order, I did become a little concerned that the goods were taking longer than expected but then, up popped an email update advising all customers of some issues due to a change to operations. This was a great example of great communication and customer service. Well done for considering your customers and taking the time to send an update. Easy ordering process, all goods received as required and good value for money. A general well done!
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Review by confirmed purchaser

Top shelf operation

Was able to get a new canister for my Eheim 2224 , which Eheim Parts North America was unable ( or unwilling) to supply . Even better , got the part in a couple of days , though the shipping costs were brutal (no fault of AquaticsOnline though)
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Review by confirmed purchaser

All went swimmingly

I ordered a gravel-cleaning thingy, paid on my card, received notifications, firstly that my order was received, secondly that my item had been sent, next thing - it arrived!

Can't ask for more than that :)
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Review by confirmed purchaser

cheapest on the net. quick delivery and great communication

Hey I bought a tank from these guys as they were about £20 cheaper than any other tank of this size on the web. I changed my mind on the colour of the tank and they changed my order to black from silver with no problems or confusion. I will definitely use them again. :D
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Review by confirmed purchaser

Everything as Promised

Delivered promptly and was the correct item.
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Review by confirmed purchaser

Not exactly a scintillating performance

I ordered the item on 27th January and on 7th Feb I received this email from Adele:
"Hi JOHN,
I just wanted to apologise for the delay in your order,
SeaChem Matrix 2 Litre - Qty: 1
It will be despatched shortly
Regards
Adele."

The item was flagged as in stock on the web site when I placed the order, it is now 17th Feb (21 days later) and I am still waiting for it.
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Review by confirmed purchaser

Great Customer Experience

They helped me in a critical situation with a filter spare part that was not available in my country by the local importer.

Thanks again!You saved my fish!

Dimitris Lysikatos
www.aquazone.gr
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Review by confirmed purchaser

excellent service

I received an excellent service, it was a shame I didn't read the product information properly. I ended up having to send my product back but not through any fault of aquatics online. When I returned my item I was refunded promptly and without any problems. I would definitely use this company again. Thankyou
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Review by confirmed purchaser

I orders loads of bits and Eheim spare parts, all delivered quickly and correctly

Very big range of all things aquatic. Whatever you need you should find it here.
Steve C. Liverpool.
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mfe

have used aquatics online on and off for years and all order have arrived in good time and problems soted out very quickly,i would recomend to any one.

Aquatics Online Details

About this company

Aquatics online is the leading supplier of tropical aquarium accessories, pond pumps, aquarium tank equipment, filters, heaters, liners and other aquarium products in UK. We have a live chat service on the website generally available between 9am and 5pm Monday to Friday. We are genuine people offering a genuine service. If you're disgruntled about any aspect of our service please let us know. We'll go out of our way to put it right.

Visit Aquatics Online

Contact information

Call us on: 0844 877 0100
We live here: Rochford Avenue
M45 7PQ Manchester
United Kingdom

Category

Aquatics Online is ranked 57 out of 89 in the category

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