i can reccomend this company to others, due to many reasons, the company has friendy advisers, even if you are not purchasing at the time, the prices are extremely competitive, a next day delivery service is very helpful when you are in desperate need. They always contact you back, if they need to without the delay, like other companies do.Most of all I feel that they are certainly not old grouchers you can usually find at the end of the phone.They are very friendly and I KNOW I CAN BUY WITH CONFIDENCE.
My tank's pump suddenly shattered, the impellor itself fell apart. With a well stocked and planted tank speed availabibilty of spares and speed of delivery was quite important. I did not want the system to get damaged.
Aquatics Online was the answer. All spares I could need and super service.
This company may be a pound or so cheaper than others but if you need your goods within a couple of days, don't bother. I placed my order on Monday morning and also paid £4-99 postage and packing. Although the goods were in stock they couldn't be bothered to send my goods out until Thursday afternoon and when they did the four items I ordered were stuffed into one Jiffy bag and the postage was £2-65. Won't be using them again.
Just as I have already stated very good service
I have always had excellent service from Aquatics Online and this order was no exception. Going through the site I could see that they had what I wanted at a price I could afford and that they were less expensive than my local aquatics retailer. The order arrived in good time, in fact the day before I really needed it, so a great delivery service as well.
Good range of spares for Eheim pumps and fairly easy to find them on the website. Good range overall and prces are reasonable. Delivery was good for the option I picked (standard delivery by Royal Mail).
Aquatics Online are a very responsive company. Their website was easy to navigate to get to the products I wanted. Ordering was straight forward and delivery was quick.
I've still to determine whether the pond treatments I ordered work or not. That could impact the star rating I've given.
With the exception of an Eheim pump head which I am still waiting for, the additional filters that I ordered arrived well within a few days of ordering them, and were very well packed.
My only quibble would be that the Aquatics On-line web site showed that the pump head was in stock, and there was no mention of it being a special delivery item on the site. However, in fairness to Aquatics On-line, they apologised via email, the day after I ordered it - letting me know that this item was a special delivery which would take a couple of weeks to arrive.
aquatics online prices for Fish food (my main items in this purchase) were excellent. The communication over the order (processing then despatch) was great, delivery by parcel force. i would have no hesitation in recommending them
I use Aquatics online for pretty much all my pond supplies. Never had any compaints with their service and would recommend them.
as a first time buyer on this web site i found it very easy to navigate through the items i was after . only problem i encountered was the items i was searching for weren't all sized,but i found what i wanted and received the order within the estimated delivery time very prompt and efficient service . many thanks
I found the web site easy to navigate and the items arrived well wrapped up and undamaged very promptly. The prices was very competitive though I did manage to spend over £50.00 to avoid postage
I bought two condensation trays for my old 4ft tank. They fit really well (after trimming for filter wires leaving the tank etc) and are strong, not bendy like the thinner (cheaper) type. I feel I received good service from you, the items were extremely well wrapped and I am pleased with my purchase. I would not hesitate to buy from you again in the future and would recommend.
Easy and straight forward ordering. Quick and efficient acknowledgement of order and one item out of stock informed of this immediately by e-mail and then given choice of canclleation of order or to receive remaining items absolutely brilliant!!! Parcel arrived well packed and within expected timescales. Excellent service throughout transaction would definitely recommend.
brilliant website... found it a few years ago and used it since for all filters and water stuff for my tropical aquarium.
easy to use website.
good prices :-)
very fast postage.
will continue to use for as long as I have tank !
As I written early I have some issues with this seller....to day David spoke to me and explain the situations.....I realise that is not David's problem...staff didn't handle the shop in the absence of David. David , I hope you will get a some good staff ,who can handle the shop properly ....ex specially this time....any way David refund my money ....and apologise for my inconvenience....I will consider this seller in future ..thanks David .....
I was not really sure what part I needed to buy for my fishtank and David helped me through the ordering process to ensure that I purchased the right part. He was a star!! The part then arrived within 2 days of ordering and was exactly what I needed! Fantastic first class experience, thank you.
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