Reply from Aquatics Online
[REPLY]
- Reviews (550)
- James monaghan
- 1 Review
- Howard
- 1 Review
You may look no further for all your aquatic needs.
Very fast delivery service, thank you. This seller has a very broad range of aquatic items, all available at competitive prices. I wil certainly order again in future.
- Michael
- 2 Reviews
Swift and no nonsense
Had a good experience with Aquatics. Clear no nonsense website with plenty of help and info. Competitive prices and speedy delivery. Well satisfied. Only let down was the confirmation email. Was non-exsistant in my case. Products ordered did arrive tho. Will defo use again no hesitation.
- Mr Dennis Paton
- 2 Reviews
Very good service.
Will defininetly use this supplier again, brilliant stock and service.
- Thomas keith
- 1 Review
ok but not for me
was not told about my order had to send email to find about it it was for sea water and was told u werent getting any in or was finding it hard to get .now looken on ur webpage not only have u got it in its on sale now and wasnt told about and wasnt told about sale on if i was told u were getting some in would have waited but again wasnt told
- David Price
- 2 Reviews
- Clare
- 1 Review
Great as Usual
I find the site easy to use and the goods are sent quickly. The prices are appealing too!
- Helen Neal
- 1 Review
Doppy customer!!
Having received an email about some products, I went onto the web page and ordered some goods. Little did I realise that I had ordered a whole pack of pond baskets instead of just one! In the evening a very nice man phoned me to question my order and sorted it out with ease. I duly had a refund for the wrong amount of baskets and in due course my products arrived. Many thanks to the Managing Director who phone me. Helen Neal
- Christopher
- 1 Review
First class service
The goods arrived very promptly and in good order. I would have no problems ordering from you again in the future.
Regards, Chris. C
- Val o
- 1 Review
order accepted and despatch promptly
ordered this on the Thursday, despatched on the Monday, delivered on the Tuesday.
What more could you ask for
- Simon Dunn
- 1 Review
Fast service, all goods arrived quickly and perfectly packaged
I have ordered from this company several times now and each time the items have arrived quickly and have been well packaged. I was also sent an email after the packages were sent telling me how many there were going to be and who was delivering them. I had an issue with my payment (all my fault as my debit card on paypal expired) so they contacted me and I quickly resolved the payment. They have been an absolute pleasure to deal with as their customer service is excellent.
- Leslie
- 2 Reviews
Small Order but good service
I placed a small order for an aquarium lid. The Goods arrived in a timely fashion. Part of the prodcut was glass and it was obvious great care had been taken to additionally package the original packaging to ensure no damage occurred during shipping.
Good service, would use again !
- Mark
- 1 Review
Everything came in great. Fast delivery.
Ordered some aquarium plant from you Hugo Kamishi they look great. Thanks for being the only company that has shipping to the U.S. I have been looking for them for a while and know one here sales them. Also will your company be picking up the aquarium plant from Sydeco?
- Frederique
- 1 Review
Very pleased, quick delivery, thank you
Very happy with the product, so is the fish! Thank you very much, quick delivery as well, Boulba the fish didn't wait very long, is was absolutely delighted to discover his new house.
- Carolyn
- 1 Review
Amazing service!
Ordered and delivered quickly and easily, really quick and no hassle at all!
- Jim Blackhurst
- 4 Reviews
Good Quality Service.
I use this company online for most of my aquatic needs. My last order arrived in the post 36 hrs after I placed the order They are convenient, prompt and match the price of others, including postage.
- Becky
- 1 Review
an A+ seller, seamless transaction
absolutely no problems with the transaction. product exactly as described. will deal with company again. thank you
- Kate Barker
- 1 Review
Don't rate my experience very much at all as I still haven't received my order!!!
Don't rate my experience very much at all as I still haven't received my order!!!
- Ludo
- 1 Review
Outstanding product pallet and excellent service, thanks for the team !
I found all the necessary stuff by one sypplier on good prices. The payment and delivery by DHL were correct. I can't think of anything negative in this shipment.
- Marita
- 1 Review
Unusual products and very quick service.
I brought two products.one was aquatic plant on wood which came really quick.it was larger and nicer than the picture.I was really impressed and well worth the money.next I ordered the coconut as it was unusual.this too came really quick but unfortunately the plant is very black .I've put it in the aquarium hoping it will pick up but it is still looking a bit dead.it's a shame because the service is really great.
- Keith
- 1 Review
- Wendy
- 1 Review
Perfect
First class service would recommend 100% will be coming back as a valued customer
Well done keep up the good work keep us Fish fanatics happy
- Mrs Starnes
- 1 Review
Good service as always, the pump/filter I ordered is just the job.
This order was made online as I knew what I wanted, but they have been helpful with previous orders when I needed advice before making a purchase. Thank you.
- Peter
- 1 Review
good customer relations
I had a question about a pump I have and they replied very quick ,I ordered the part and received it within a couple of days . Thanks
- MR R
- basildon, GB
- 2 Reviews
Write a catchy header to make your review stand out.
excellent service.seems to add more colour to my fish and plants.
- Eddie O'Donnell
- Grangemouth, GB
- 2 Reviews
- Pamela
- 1 Review
very quick , accurate ,in all excellent
I have just received a delivery for my fish tank . Just to let you know next time you want any thing that they supply you must use them I certaining will be
- neal
- 2 Reviews
wiry worm
the air stone I purchased is a lot better than any pet stores sells,the hose cleaner is probably the best accessory for cleaning I'v ever bought and I'v been keeping fish for 49years!!!! this deserves a name -hence wiry worm what a brilliant bit of equipment.
- Neale
- 1 Review
Competitive pricing and friendly service
Used Aquatics Online two or three times now without problems. Good range of stock and the prices are very competitive.
- andrew
- 2 Reviews
Superb Service
Ordered my items very quickly online, with the easy to use system. E-mail confirmation received quickly. E-mailed by company on dispatch of items. Fab service.
- Jon Atkins
- 1 Review
POOR SERVICE
I originally ordered a product on 29 January. I received the wrong product (quickly) on 30 January - and emailed to inform of the error. I was asked to return the wrong product (no offer of return postage credit - although this WAS eventually credited) - and was told that the correct product would be sent out to me. 7 days later I still have not received the product I ordered, having had to chase it once again.
- George
- 1 Review
First class service
An easy to understand web site, good prices and excellent service, what more can you ask for.
- Tim T
- 1 Review
Slow, but wait ... ! Read on!
My original review in February mentioned that the goods I ordered were slow to arrive, which they undoubtedly were; however, some 3 months later, my home phone rang.
It was David, the company owner. Firstly, he apologised for the fact his company had let me down. He assured me steps had been taken to rectify issues such as that I'd experienced.
He was honest and told me that he didn't want to see bad reviews online, reviews which - to be honest - are generally there forever and would therefore always reflect badly on his company; he wanted people to feel they could genuinely edit said reviews and bring them up-to-date with how people viewed his company today.
He went on to say he cared about his customer's opinions of his business, and wanted to put things right, and asked what he could do to make that so.
Completely surprised as I was by his phone call, I told him that he had already changed my view. The fact that he had taken the trouble to read the review; taken the trouble to act on it; taken the trouble to ask what he could do to improve my perception of his business had already changed my view.
David quite clearly REALLY does care about his business, and he cares about his customers.
A very rare combination and one worthy of a thumbs up from me. Yes, I did initially have problems with slow delivery of my original order, but David has sought to put that right, personally.
By way of a goodwill gesture, he has also supplied me with a discount voucher for my next order. I won't be using it. David charges a fair price for his products but it would appear offers a customer service second to none. I am happy to pay full price for that sort of combination. And he still has a living to make :-)
- David Savage
- 1 Review
Ist class service!
Ordered one day - arrived first thing the next. What more can you ask?
- Caroline
- 1 Review
Personal service when urgent delivery required! Thank you!
Aquatics online delivered a personal service when I needed the equipment in a hurry. Organised everything and all arrived on time and in perfect order. A huge thank you!
- stephen watson
- 2 Reviews
- Ann marie
- 1 Review
very slow delivery.
i paid over a week ago and been told it hasnt been sent out yet.
the only reason i ordered was because its a difficult product to get hold of in the shops but will probabally order from another online shop next time.
i should have been told it wasnt in stock as now i have to order from somewhere else before fish become ill from insuffient water changes
- Darren
- 1 Review
Seamless transaction at an amazing price!!!
I knew how much I would need to spend to get what I wanted. Or rather, I thought I did until I stumbled across this website. And to have a Best Offer option also. Crazy!! Will come back here for all my aquatic needs.
- Lynn Harvey
- 1 Review
Service effecient and staff are really helpful - excellent Company
My Eheim power filter leaked. I was referred here by Eheim Germany. I ordered replacement parts which seemed to be the likely culprits and they were quickly delivered, although postage was rather high for just 2 rubber seals. The seals didnt fix the problem so I rang for help. The guy I talked to was knowledgeable and very helpful - I couldn't have asked for a better service. More parts are on their way and I would recommend this Company to anyone. Its so refreshing to talk to someone who is knowlegable and cares.
- Peter Case
- 2 Reviews
A small order this time, but quickly and efficiently dealt with. Good service. Many thanks.
Aquatics Online gives good service and has a good website.
