After contact from David at aquatics on line and hearing the reason for the excessive post and packing charges and his assurances they will assess how they apply charges to very small items I am happy to upgrade my original rating from 2 to 4 stars
We'd looked all over for two 6ft bulbs for our marine tank and were delighted to find them on this website for so cheap! However, the following day or two we were contacted to say the remaining bulbs were broken and they would not be ordering anymore in. We got a full refund which was great but just a little disappointing because we could really have done with the bulbs!
This is the second time I have used the company, they have a decent website, very quick despatch and used a carrier that delivers efficiently to highland Scotland with no additional postage charges so I'm happy. They will get my next order without any doubt.
I ordered two items, the first of which was dispatched in about a week, the other one still waiting. No communication to tell me of delays, probably won't use aquatics online again, despite their good list of stock.
Had a call from David at the company to explain the situation and apologise for the delay. Great customer service and personal touch - much appreciated.
I ordered a gold fish bowl after searching other sites and finding very poor selection and was very happy to see the good choice of options available on this site. The order arrived in good time and without any issues. I would recommend aquatics online and use again.
Ordered two 4 foot fluorescent tubes for fish tank. Arrived very well packaged with no risk of them being damaged. Also got two condensation trays which were equally well packaged. Excellent service, wouldn't be scared to use the website again.
I needed by order in a bit of a hurry and David stayed in close communication and ensured by delivery arrived on time. Really helpful personal service which makes a really refreshing change.
Everything I ordered was "in stock" apparently. After waiting a week I called them and apparently none of it was in stock, some not even available any more. After a rather rude lady on the phone made me change everything for alternatives, I finally received my items, a further 2 weeks later!!! If you don't mind waiting forever for items you didn't really want, this is the site for you!!
I would recommend this firm to anyone, correction everyone. the choice is unbelievable but finding exactly what you want is so easy with their search system, ordering again is straightforward and payment, no worries.Overall one of the best sites that i have used.
I use online for ordering lots of different things and always find the delivery time scale takes far to long compared to other companies. Also not always able to get the products that I need and have to source them from elsewhere!
Although I had to cancel my order due to the product being out of stock, I must compliment Adele for her swift response to my request for a full refund.
The full amount of my order payment including postage and packing was credited
back to my account within a couple of days.
I will not hesitate to use this company in the future as the website is priced well
and the availability of stock in general is very good.
Perfectly happy with all aspects of service provided. Thank you.
Thank you for your prompt delivery of my order. Even though I live on the Channel Island of Guernsey you made sure I received everything quickly and kept me informed. You also demonstrate enthousiasm for the aquatic hobby with your newsletter. All the best,
As I am unable to find any supplies for my no longer available aquarium in Australia it was great to find this online with such a quick delivery I will be using them for all my supplies.
the python wather changer has got to be the best thing i have purchased since getting my new aquarium. it is so easy ( worth every penny)
. i attached it to my tap turn on the tap and empty the tank water down the sink ( no buckets) ,i turn the tap on to start the syphon and then turn it off, as soon as the water starts to empty, then i let the water come out on its own, its just slower and you dont waste water down the drain. I then i fill back up with a mixture of hot and cold water so the tank isnt to cold. i can do this because i have a mixer tap. Brilliant no bad back for me :-)
I contacted the company to see what had happened to my order and was told the pond baskets I ordered were no longer being sold singularly, even though the order had gone through. I was told an e-mail had been sent informing me of this, which never arrived. I was told alternative baskets were available after, and as, by this time the plants I had ordered had arrived, I needed the baskets urgently. But I was forced to pay for more expensive baskets and higher postage in order not to lose my plants. Ultimately paying approx £7 more. If the baskets were not sold separately any longer, then the order should not have been taken in the first place, and also, as this was the company’s fault, they should have put it right at no further expense to me. I will not us this company again.
I ordered some new aquarium light tubes. When they arrived, two were broken which at the time was frustrating. I rang the contact number on the receipt and couldn't get through, even more frustrating. However, within two minutes of me putting the phone down, the company rang me back. I explained what had happened and the very helpful voice on the other end of the phone explained what i needed to do, which was take photos of the packaging so that they could ensure that future orders were packed sufficiently. I did exactly as asked, e-mailed them to the address given. Within two days, I had my new light tubes (intact). I can't complain at that, so five stars for the excellent service.
The 1st. time I used Aquatics on line I was a bit dubious but was very pleasantly suprised by the quality of the fish and condition the arrived. Having bought on line befor and received fish in dirty water and being very lethargic. From Aquatics on line the water was very clear and all the fish were very lively after putting them into my tanks they were feeding immediately. The delivery was on time and due to moving house I had to move them still in the box 1/2 a mile by buggy which would not have helped them at all. All fish have survived and are thriving well.
After making my order, I received a telephone call within hours to arrange delivery.
A date was agreed and the fish were duly delivered as agreed. Fish were in good condition and so far thriving.
Service could not have been better!
I ordered a spare part kit for an Eheim filter. At the time the website said that it included the spindle and locking plate as well as the impeller.
Only the impeller arrived. When I queried this, I was told that the other two items were not included, despite what was said on the website. When I re-checked the website it had mysteriously changed and now clearly stated that the other two items were not included (although they were still pictured on the website)
I then ordered the spindle (the part I really needed) but was told a few days later that it was not in stock.
I have never dealt with a company like this, they tell you that they will price match, which I did, we didn't hear anything for a couple of days. I sent an email & was told they were waiting for the items to arrive (when ordered it showed they were in stock) we then received an email they wanted another £5.50, emailed & said we weren't going to pay & would like the money back & to cancel the order, Adele emailed back & put "not a happy bunny", I work in the retail business & that reply is totally unprofessional, I would not recommend your company to anyone & we will never use you again for any other items we require. Also we have ordered from another Company & there price was only £2.00 more for the same items not £5.50
I needed to get some Eheim parts and performed a search on the net for what I required. Aquatics Online had both parts required and I especially loved the price match feature. I will definitely be revisiting this site in the future. The package arrived safe and securely and within the expected timescale.
Good selection of quality products, at very competative prices. The website was easy to use and ordering was straightforward. Delivery was on time and all products arrived safely. Will be using them again in the future.
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