Arbico Computers reviews

Arbico Computers reviews

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9.6
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First Class Service. Excellent Computer Build. Highly Recommend ! ! ! ! ! !

I had been looking for a gaming computer for a while and when I had my own income coming in, a PC was the first thing I saved up for. I had been hovering around Arbico website for a while customising computers of my dreams that I couldn't afford so when I had enough money for one I went right ahead. I had never bought anything outside of eBay or Amazon so I didn't know what to expect but Arbico were excellent and sent me frequent emails detailing me on the current situations of my PC and the exact day it would be delivered along with a tracking ID. I'm a frequent player of the game 'League of Legends' and my Arbico PC consistently has over 100 fps with my 650 GTX graphics card and i3 3.2ghz quad core processor

My computer came in excellent packaging along with all the cables and extra peripherals and a complimentary note thanking me for purchasing off of them.

I would recommend Arbico to anyone looking for any sort of computer from office to gaming, especially gaming!

Here is a picture of my Arbico PC http://i.imgur.com/R4QMwf2.jpg
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Fast computer, great customer service, speedy delivery.

While searching for a new computer, I looked at building one myself and pre-built computers. I happened across the Arbico website during their fantastic Boxing Day sales.

Using their custom build option, I constructed something very close to what I'd call my dream computer and submitted my order. Over the next week there was some to and fro communication as the staff at Arbico helped me optimize the build, offering to swap out components and suggesting alternatives!

When that was finalized, my computer was dispatched and arrived at my address very quickly - the packaging was very rugged with several layers of cardboard and inflated plastic keeping my PC from suffering at the hands of the courier (there were a couple dents in the outer box, but I expect that from most couriers, nowadays).

It was set up and ready to rock, but without a lot of the crappy software other companies install without permission. (There was a folder with all of the installation files for a large number of useful programs, which was a nice touch as I was able to quickly sort through and install the ones I wanted!)

I'm very pleased with my computer and the service I received.
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An all round top notch company

It’s always good to know you can buy with confidence, and this certainly applies to Arbico. I’ve purchased a new PC each time I’ve needed to upgrade Windows and I’ve now had three Arbico PCs and accessories. My latest PC arrived this week and is of top quality as I knew it would be. I need to use a PC for many hours each day and the Arbico units have never let me down once. In short, what I’ve come to learn by experience is that here is a company that works to the highest standards in all areas. What I mean by this is that not only do they produce terrific machines, but the exceptional extra from them is the support, advice and follow-up services provided by their knowledgeable and friendly sales- and technical-teams. Arbico’s claim is that it offers a personal touch and that it cares for customers. Without doubt, their claim in fully justified. I find it counts for a lot that they always go the extra mile. Frankly I’ve never before written a recommendation for any company or product, so this is a first for me. That said, without hesitation I highly recommend Arbico to anyone.
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One year later!

I have had the PC I ordered from Arbico about a year now.

I upgraded a few parts, including the case, CPU cooler and PSU.
I also added a samsung SSD.

Here are my experiences...

I contacted the customer support about the upgrades and they where very useful and replied very fast. They where happy with all the upgrades and they said they wouldn't void the warranty apart from the case - this was understandable as a new case is pretty much a whole rebuild of the PC. As I was changing the case, I realised the CPU cooler's push bracket, was facing up... Now I thought they where meant to face down? I was taking it off anyway so it didn't bother me, the PC worked fine after all the upgrades. I have an AMD FX 8350 coming in the post and for my motherboard to support that chip, the bios had to be the latest version. Unfortunately, the bios was on a very late outdated version. (It was the earliest version that supports the FX 6100). So I had to go to the effort of flashing the bios myself.

Overall Arbico are a great company, and these minor issues shouldn't put you off buying at all but it's just something to point out :)
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3 PC's ordered and excellent customer service

I can highly recommend Arbico to supply the pc you need. You can customise to suit your needs and although not the cheapest their customer service is worth paying a little extra for. I have ordered 3 pc's now for businesses in Plymouth and each one has been perfect. I hope Arbico will be around for a long time to come!
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Custom built PC's at affordable prices and excellent sales service

My son wanted an Xbox for Christmas but then with a couple of shopping days left he changed his mind and wanted a gaming PC instead. Lucky a colleague had bought a gaming PC from ARBICO which he highly recommended. So on the last shopping day before Christmas I contacted their sales department and explained my predicament. Not only did they offer a high quality gaming PC for a very affordable price but they managed to delivery the custom built and tested PC a few days later which made my sons Christmas. I just wanted to thank them for their understanding, professional behaviour, speed of delivery and providing us with a top spec gaming machine. I would strongly recommend them if you are looking for a purpose built PC
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Brilliant PC, excellent choice, great service!

I received my second computer from Arbico two days ago and I can see that they haven't let standards slip at all.

I bought my first Arbico PC more than 4 and a half years ago and it served me really well. I'm a gamer and a bit of an animator, so in that time it handled a great deal of demanding work. However after four and a half years it was time for an upgrade.

After shopping round, I ended up back at Arbico both because of price and because they offered greater choice of components. (Including fairly priced SSDs). I ordered this second PC just before Christmas, and received it on January 3rd. That's slightly longer than they boast but incredibly quick for the Christmas period. I had to go through a security check and throughout customer service was incredibly prompt and reliable. My new machine is just as well built as the last one and came with windows preinstalled (but allowed me to do the setup) and completely free of bloatware.

Excellent again and will be recommending to friends!
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How A Company SHOULD Be!

Looking for a gaming PC for my 14 year old son I was recommended to Arbico Computers by a father of my sons school friend who had used them. I had shopped around at other suppliers and even looked to build one from separate components but came back to Arbico on price and spec. We basically bought a stock system and then lightly customized it from the (easy to use) menus on the website. After placing the order we received of course, the obligatory confirmation email. What was impressive what that at EVERY stage of the build we received a progress email e.g. order received / parts picked / built / under test / awaiting dispatch etc. This was nice for my son to read and suggests they have a good quality control system. After ordering I phoned with a query and was able to make a spec change. The phone call was painless in that the initial automated phone system menu was actually easy to use and not in the least bit frustrating as many are. The people I then spoke to were pleasant, knowledgeable and spoke English. I've had a frustrating couple of months dealing with major UK utility companies and call centres in God knows where so this was a breath of fresh air! The courier service Arbico then use was first class with easy tracking & arriving within the hour slot. With Arbico I got the feeling that my custom mattered and that if I had an issue they would go out of their way to help. It felt like good old fashioned service the way it SHOULD be! Many thanks once again. Will be recommending them where I can and would definitely use again in the future.
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Great quality, value and customer service

I ordered a new desktop off the arbico website and found it very easy to use with many customisable options. The system itself that I chose was great value for money, as were several other systems listed on the site.

After ordering, you are kept up to date with every stage of the testing/preparation of your new system with regular emails and you are also given several options of delivery dates. My pc arrived dead on time and any follow-up queries I had were dealt with via email in a matter of minutes.

Highly recommended!
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Superb experience thus far

Just a short review to say that, like many other reviewers here, I'd wholeheartedly recommend Arbico and their builds based on my experience with them so far.

I set out to buy a middle-of-the-road i5 gaming rig and settled on an Arbico due to both the price and quality of the components for the spec I required. From start to finish the customisation and ordering process was simple, with detailed info and clear costs on each component presented upfront.

Once ordered I was kept informed of the status of my build through various stages of building, testing and, once dispatched, delivery. Upon arrival the computer was well packaged and ready to go, and so far has performed perfectly under heavy loads.

My dealings by email with the sales team have been friendly and informative and hope they remain so in any subsequent dealings should anything go wrong.

Overall would highly recommend.
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The best online computer deals/service in the UK

Just a quick review; I found a great deal on one of their featured pages for a custom PC, with good specs. Was a little unsure because ive only bought from dell previously, but they're a little overpriced for what i need now.

Easy to use site, with upgrades with all the prices on, and the option to save your config (i did while i decided whether to go ahead) - glad i did.

Once you complete your order, you recieve periodic updates of the stages - building, various testing phases, ready for dispatch, dispatch, and on top of that, the customer service is very speedy and helpful (i wanted to know when it would be dispatched only a few days after ordering - already had the correct date ready for me).

The best bit though, was the dealings with DPD, gave the tracking number etc, but even better, they specified within an HOUR WINDOW of when it was to be delivered. (this was an email from arbico on behalf of DPD, so they work together which is reassuring).

Overall great experience and would definatly recommend

Cheers
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Fantastic company

This company is excellent. I consider my computer to be an absolute bargain, given that the parts are better than some more expensive shop-bought machines and I didn't have to assemble the whole thing by myself. The customer service was fantastic, as I was updated on the stages of the build, and the whole process was very fast I found. Delivery was bang on time . Thank you, Arbico.
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very good

a very good machine for the money. if you got component parts it would have cost twice as munch. im not just saying that i built 1 for my 17 year old it cost £100 more and not as good as it could be . should have got another from arbico .
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Much better than….

The delivery was quick, well packaged, the product was in perfect condition and it was exactly what I
ordered from the website.
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Quiet machine, tidy build, good customer care.

A neatly assembled PC with quiet operation and delivered on time. Running Windows 7 smoothly. Some technical glitches but solved by the Arbico team. Thank you!
Arbico Computers

Reply from Arbico Computers

Thank you for your review and feedback. We are sorry to hear you about the technical glitches. Should you need any assistance with your PC, our customer service team is on hand to resolve any issues you have with the PC proactively.

Kind regards

Arbico Customer Support
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Top Notch

From moment one, I found Arbico to be one of the most customer care focused companies with whom it has been my pleasure to deal with. Throughout the whole process, they kept me informed of the build process and followed up each time I requested information. PC Build is superb; quiet and very fast. The only issue I had was with the BIOS not recognising my SSD, but this was due to the powerlead dislodging during transportation. When this happened, Arbico got back to me BEFORE their listed opening hours and also sent me an email to cover me for breaking the seal on the tower, so that I did not breach my warrently.

I can not recommind them highly enough.

I paid 2850 inc vat for a Arbico Elite i7 3930 MX - Extreme Gaming Custom PC, upgraded with an Asus P9X79 Deluxe motherboard, Creative sound X-FI Titanium, Creative Inspire surround speakers, and upgraded fans. Standard was 32GB 1600mhz DDR3 ram, 120gb OCZ SSD, 2TB HDD, NVIDIA 3GB GTX 590, Pinoneer blue-ray dvd-rw and Sony lightscride DVD-rw. As extra, I received a wirless keyboard and mouse, plus a lot of free peripherals.
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Very Honest Very Trustworthy

I havent had much dealings with this company, but I found the staff very knowledgeable (I am in the computer industry as a network engineer, so would know whether they had ever oversold or overstated something).
My local branch, Sydenham in London, the guy there is very straight forward and interested in what you want rather than what he wants to sell you, although I did get rather interested in a bigger screen when he showed me one and compared it to the one I wanted.
10/10 for the service at arbico
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At last, Quiet Computing at low cost!

Over the last 12 months I have bought two Arbico Quiet Custom Built Computers. They have proved to be excellent products, well built and based upon a well chosen "silent" components. As an experienced computer user and engineer I expected to pay a great deal more for such systems, but I was mistaken and am very pleased with both Intel Sandybridge PCs. Finally, I would add that Arbico Customer Service is second to none. Even the simplest request for additional special Antec silent hard drive screws was resolved quickly and with enthusiasm. Thank you Arbico.
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Brilliant Service

I was hesitant to go down the build a pc route as I am not that confident in getting all the hardware singing and dancing together. When dealing with Arbico Computers I found the process painless. Their site is built to help you get the most out of your build and tells you if items are not companionable. I sent off my order and for me it was a rather large sum of money so I was extremely happy with Arbico's customer service as they sent me status updates during the build of my PC, detailing what testing it is undergoing and if they are having problems.

For me the test went fine and the PC was delivered in tune and on time! I am now rocking out to my new power and have just completed a video edit that has been giving me grief for months on my old PC. I can not rate there service and products highly enough.
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Warning on custom built desktop computers!!

The customer service and delivery are all fine but be cautious if you are purchasing a desktop computer built buy them.

Why? I hear you ask.

Well any part that they don't specifically state when designing the computer will be the cheapest generic, poorest quality parts in china. So poor in fact that they compromise the whole build and in my opinion could potentially be dangerous!

I feel that the power supplies that they install are so bad that they could catch fire. The power supply does not have the labels to show which factory built it. It could potentially be a cheap knock off.

Don't believe me? Check Toms Hardware for yourself. They put a 500w PSU in the machine and yes it blew. I changed it and checked out what they put in and there was no official label on the PSU it was also so light compared to proper 400w and 500w proper PSU's that I have spare. There was no UL number and it is illegal to sell a power supply in North America without this (I don't know about UK) I got this information about UL numbers from toms hardware website.

I purchased two further computers at the same time which I am now replacing the PSU myself because of this potential issue.
The RAM it works but is slow and cheap and does not even come with its own heat sink, the hard disk is a very cheap make. If you like very cheap parts then buy desktop computers from this company.

I’m new to this reviewing lark.
ok the service was very good pre-sales I can't fault em there. Was on holiday in Canada and they phoned us back to sort out some technical questions with the build and we got a reduced delivery price – they were going to charge us £30.00 delivery per computer but they reduced this to £51.06 for the whole order. (This was still expensive in my opinion but a minor detail)

Delivery was fine it was a year ago so I don't remember to well but I don't think I had any issues I don't remember about order tracking.
I didn't use their after sales help so I can't help you there.

I had no issues with the website and their price was good that’s what initially attracted me to them.
I can't help you on stuff like information on website, navigation as that is of no real consequence, I was able to do the order wasn't I?

Let me explain it to what I’m trying to say. If you are going to but a normal part e.g. keyboard, monitor, mouse, graphics card etc, these dudes are fine for that.
But if you want to purchase a custom built machine from them make sure the you know make and model of every part they are going to put in, so you are happy don't, leave anything out. Got it.

Just to clarify all of the above is my opinion and my experience take it or leave it. As I had to write this review I would not use them again unless they gave me such a good deal that I couldn't resist - money talks – but they ain’t building any computers for me ever again.

Further update – in fact due to Arbico complaining about my review I checked the RAM specs in detail which I ordered they where 3 x OCZ 1GB PC12800 DDR3 1600MHZ GOLD RAM. But they put in 3 x GEIL 1GB PC12800 DDR3 1600MHZ value RAM. I don’t think they expected me to check these this things because they have their sticker “warranty void if seal broken” so you can’t open up the computer and check the parts yourself.
Arbico Computers

Reply from Arbico Computers

Hi Charlie

We have looked into your order. You ordered the PCs on the 03/09/10 and we shipped them on 15/09/10 within 8 working days (i.e. earlier than promised). We did a free upgrade to a pre-noon delivery on your order and I assure you £20 inc. VAT per PC for an insured next day pre-noon delivery is reasonable.

The main concerns stated above pertain to the power supply (PSU), memory (RAM) and hard drive (HDD).

First, please contact us at 08456 252627 (option 2) or email us at info@arbico.co.uk and we will try to resolve any issues. As you have stated in your review above, you have not contacted our after sales support at all. Had you done so, you would have found us ready and willing to help resolve any issues that you had been having with the PC.

All the PCs we sell come a full one year Return to Base Warranty as a minimum. We honour that warranty in all circumstances. Our warranty terms are very simple. Get the PC sent to our workshop and if it has a hardware fault, we will fix it for you free of charge.

As for PSUs, we sell standard PSUs with some PCs and offer an option to upgrade to more powerful branded PSUs. All PSUs are purchased in the EU from EU distributors who have been selling PSUs for 15 years or longer. All PSUs imported to the EU have to meet EU regulations which I am sure you will agree do not allow for the import of any PSUs that are likely to catch fire. If you wish to replace the PSUs we would have happily done so if you had contacted us with your concerns at any point.

Regarding the RAM, both Geil and OCZ are gaming brands and cost roughly the same. You are welcome to research this. As you state in the review, the RAM size and speed is exactly the same (1GB PC12800 1600Mhz DDR3) so there was no difference in price between the two brands. Furthermore the brand of the RAM was clearly stated (3 times in fact) on the invoice sent to you before and with the shipment. The invoice was sent by email as well as in paper format. We would hardly have done this if we were trying to hide the brand of the RAM.

The HDDs we use are Seagate, Samsung, Western Digital and Hitachi all well-known brands. So I am not sure why you think we use cheap drives. I know that some competitors use refurbished, recertified and MDT (factory refurbs) but we have NEVER used them.

Again please contact us if you have any issues and we will try to resolve them.

Kind Regards

Andy @ Arbico Computers Limited

Arbico Computers Details

About this company

Arbico Computers is an Award Winning UK based company specializing in Custom Built Computers. Our slogan is "...more personal than a PC". Having started on eBay (where we have 13500+ 100% positive feedback), we have a very strong customer service focus. All our PCs are built and tested in the UK by experienced computer enthusiasts. At Arbico, we do not let any customer down! We believe that it is important to provide excellent customer service from start to finish. We aim to have personal rapport with our customers and know that making the sale is not the end of the process but rather the start of a lasting relationship! We always keep you informed of the progress of their order by sending out small timely emails and send out 99% of our orders on or before the expected delivery date! On the rare occasions that things go wrong, our aim is to resolve issues as quickly as possible. We are very pro-active in our approach to customer service. We always respond to email and phone calls. We don’t hide behind expensive £1 per minute phone numbers and offer prompt no-hassle warranty support which is provided by experienced technicians based in our UK offices.

Visit Arbico Computers

Contact information

Write to: info@arbico.co.uk
Call us on: 08456252627
We live here: Unit C, 340 St. Saviours Road
LE5 4HJ Leicester
United Kingdom

Category

Arbico Computers is ranked 32 out of 343 in the category

Arbico Computers is ranked 9 out of 65 in the category Gaming

Arbico Computers is ranked 11 out of 89 in the category Hardware

Arbico Computers is ranked 6 out of 66 in the category Software

Arbico Computers is ranked 5 out of 23 in the category Video Games

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