How A Company SHOULD Be!
Looking for a gaming PC for my 14 year old son I was recommended to Arbico Computers by a father of my sons school friend who had used them. I had shopped around at other suppliers and even looked to build one from separate components but came back to Arbico on price and spec. We basically bought a stock system and then lightly customized it from the (easy to use) menus on the website. After placing the order we received of course, the obligatory confirmation email. What was impressive what that at EVERY stage of the build we received a progress email e.g. order received / parts picked / built / under test / awaiting dispatch etc. This was nice for my son to read and suggests they have a good quality control system. After ordering I phoned with a query and was able to make a spec change. The phone call was painless in that the initial automated phone system menu was actually easy to use and not in the least bit frustrating as many are. The people I then spoke to were pleasant, knowledgeable and spoke English. I've had a frustrating couple of months dealing with major UK utility companies and call centres in God knows where so this was a breath of fresh air! The courier service Arbico then use was first class with easy tracking & arriving within the hour slot. With Arbico I got the feeling that my custom mattered and that if I had an issue they would go out of their way to help. It felt like good old fashioned service the way it SHOULD be! Many thanks once again. Will be recommending them where I can and would definitely use again in the future.