Arbico Computers reviews

Arbico Computers reviews

Excellent
9.6
from 0 - 10
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Good value, good service

I ordered the second-lowest-cost PC from the range of quiet PCs on the Arbico web site. The facilities to customise your order are very clear and comprehensive. I considered lots of custom options and it was very easy to see how much they all cost and what would be provided if I went for them.

The prices of each feature were generally very similar to the cost of buying the individual pieces of equipment from Amazon or similar. Since I'm useless at custom-building PCs, Arbico gave me the chance to choose exactly what I wanted, without putting a screwdriver through a vital component.

All their communication was prompt, polite, and helpful. The PC arrived after about a week (they had estimated more like 3 weeks) and it was exactly as described, and works really well.

My only problem was that a photo on the site showed the motherboard had a PCI slot (which I needed) - in fact the exact model of motherboard did not have a PCI slot. The model number was correct, and I shouldn't have gone based on the photo. I contacted them about this, and they paid for half of a TV card (which was the PCI device I now couldn't use...).

Excellent service, excellent product.
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Fantastic Computer, great service

I ordered a gaming computer from Arbico at the end of October 2011 and the whole process was a dream. Their website was easy to negotiate to find the information I wanted and the sales advisor on the phone was helpful, knowledgeable and courteous. I was kept fully updated on the progress of the building of my machine via email and it arrived on the day I was told to expect it.

I've now had the machine for 3 months and I haven't had a single problem with it. It came exactly as expected, with the software I had ordered installed in it and only that software. Unlike machines sold on the high street from the 'major' manufactures there was no irritating 'trial versions' of software that is neither needed or wanted, and take hours to fully uninstall.

All in all I would fully recommend Arbico to anyone looking for a new computer, and will be turning to them the next time I need to replace a machine.
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Great customer service and fast delivery

Ordered a new desktop PC from these guys. Their website is well designed, their prices are very reasonable, and their customer service team are very helpful. PC arrived within 4 to 5 days of ordering, and worked immediately without any hassle.

Would highly recommend them.
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"Excellent service and great PC"

I was sceptical about buying a custom made PC online. But after taking the leap I went to Arbico computers. As they had an attractive site and easily customisable computers. I went through the process and I was very pleased. There was a couple of hiccupps along the way but were quickly and proffesionally resolved with great communication and advice.

I have a great system that has been put together well with all branded parts. Its an extremely fast and reliable system that looks brilliant also.

The cost is good also, I doubt you could find better offering the services and products these guys do. Like I said, they give you great support and actually reply to your emails and phone calls like others.

Throughout the whole process I felt like a valued customer and I'm extremely happy with the whole round experience. I was dubious but these guys made me feel that what I was spending was very worth it.

I will definetly be upgrading with these guys in the future and be recommending them to friends and family.

Thanks Arbico, a company that actually is bothered about customer service.
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Amazing Company

I was searching the internet for a PC which was affordable, good quality, and ready for gaming components. I found Arbico and they seemed to be a very trust worthy company just from the quality of their site, but anyway i bought a PC with, what seemed to be average parts/specification (AMD Athlon Dual Core 3hz, 4gb ram, Asus M5A79L-MLX Motherboard, and a 160gb HDD). So i ordered the PC for around £320 all together i think and I received it within 5 days, which is what i expected as a minimum. The PC was amazing without tweaks and new parts, but as i wanted a computer which was amazing at handling games and video. I bought an Asus GeForce GTX 550 Ti video card for £100 and the computer is amazing. I am so happy with the product and the customer service I received.
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4 computers and screens in August 2011, and a further 2 in December 2011

I found the help over the phone useful in selecting the best set up for my company and once the specification was confirmed the order progressed well with me being informed at each stage.
On the second order I was late placing the order, so very appreciative that Arbico pulled out all the stops to achieve my delivery deadline between Christmas and New Year.
I have been happy with the service and prices I have received, and would use the company again.
Good prices, good communication of progress and delivery on time. Excellent.
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Outstanding Service!

I Ordered my PC on the 27th December (lunchtime), discussed minor changes over the phone (no waiting in a phone queue!!)and the PC was delivered on the afternoon of the 30th December.

I was kept informed, via email, on each stage of the process from build and testing to despatch.

PC arrived in excellent condition, well packed.

This is excellent service by any measure and particularly so during the week between Christmas and New Year.

I cannot recommend Arbico highly enough. Superb!!
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So Far So Good

I ordered a high specification quad SLI gaming PC from Arbico just before Xmas 2011 after being badly let down by a comparatively well known UK firm, which trades on over-clocked machines at keen prices, they failed. Arbico trade on personal customer service and so far they have succeeded.

The PC was delivered by an Arbico technician rather than by carrier, providing peace of mind for me and I suspect Arbico. The PC arrived as ordered and on time just before Christmas. I was informed of progress during the build and advised correctly on adjustments to the specification, which I changed during the build. The build quality is very good, cables have been routed with care and those components I did not specify are all appropriate and of good quality. I am not used to buying pre-built machines and was a little concerned when I saw the case was sealed, a quick email to and from Arbico reassured me I was able to add to the build myself without compromising warranty. This seems a sensible rather than restrictive way to proceed. The only fault so far has been with some wireless headphones, a return was agreed without any difficulty, which has saved me the hassle of trying to deal with the manufacturer.

It's difficult to be objective and suggest you spend your money with Arbico based on a single albeit large purchase but I will certainly be buying from them again and recommend you do too.
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i7 PC

Ordered an i7 PC primarily for gaming for my son's xmas present at the end of November, allowing the 13 days published delivery wait, all OK. Got regular e-mail notifictions of the status of my order which was great. Finally took receipt of the machine on Friday Dec 16th. Unpacked the PC, connected it all up and powered up. All was well, Windows install was validated, internet connectivity, monitor, speakers everything OK, then powered down. Came back to the machine on Sunday Dec 18th and it would not power up, no fans nothing, just a green flashing LED on the MB.

Spoke with Arbico on Monday Dec 17th and their helpful technical guy gave me a few things to try like ensuring the memory was securely mounted, power connectors were sound etc. Tried everything but to no avail. As this is a Xmas I'm now starting to get worried as by Tuesday morning after another chat with the tech guy, there's little else I can do but return the machine back to base. By Tuesday evening the machine is packed up and had been collected by the courier.

Under normal circumstances, Arbico fix the machine and re-send but as this was for Xmas, they very generously offered to send out a brand new machine at the same time I despatched the faulty one. Received one brand new machine on Wed Dec 21st!

I have to say that I was more than impressed with the way in which they handled this issue. We all accept that things can go wrong but it's the way in which they are handled is the measure of how good the company is and I would have no hesitation in recommending Arbico to anyone who wants a good product backed up by excellent customer service.
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Amazing

Hard to find fault with this amazing computer! Gaming is a breeze!

I had one issue, my Windows 7 code that was shipped with the computer wouldn't Active so I sent Arbico an Email on the matter. They responded fast. They asked for info on my computer then another fast response contained a new Windows 7 Key! The key worked!

I would highly recommend Arbico to anyone making a first purchase, or even a second or third!
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Arbico - highly recommended

The machine I ordered (10 days before Christmas) arrived quickly, on the date promised, was as described, plenty of information was given via e-mail. Perfect.

I've been buying computers online/by phone since 1992 and this is the first time this has EVER happened.

I can't comment on customer service as I haven't yet needed it, but overall a great machine at a good price with a flawless transaction.

Highly recommended.
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"Warranty & After-sales service"

I purchased an Intel core i7 desktop pc from Arbico last June 2011. 2 weeks ago i was having some problems with my video card. The team were extremely helpful with helping me sort out this problem and after some troubleshooting, asked me to send the part in for testing. The part was diagnosed to be faulty and a brand new replacement part was sent. The new hardware works great. I am very happy with the overall support Arbico has shown. Definitely recommendable to anyone who wants all-round quality and service!

Thanks!
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In three words - Simply the best.

If you want a good computer that is good value for money with a superb support service - go to Arbico Computers. I cannot fault the computer or its makers, it really is the best.
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10/10

I would like to give a big THANK YOU to everybody at Arbico computers for my new computer.
From the first time I called, they helped me with my component selection, I was informed of all aspects of the build via E-Mail, delivery was the following day, and it was exactly what I wanted.
An EXCELLENT job from start to finish,I would recommend Arbico Computers to anybody
Thank you again.
Mr Gordon
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Superb Silent PC

The silent PC purchased over 2 years ago remains silent and reliable despite 24/7 usage. After opening up the PC for the first time the assembly is tidy and impressive. A brilliant assembled PC!
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Very impressed with Arbico.co.uk

Ordered a custom made gaming PC with Arbico after reading good reviews from previous buyers etc.. Customer service is arguably the best I've ever experienced when buying a product off the net. Very good communications, I received emails at every point of the order/build process. When I had questions or worries they were answered quickly and clearly.

My PC was delivered exactly on the date given to me by Arbico, fantastic value, pleasant staff, both via email and telephone. I would highly recommend this company if you are considering purchasing a PC.

10/10
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Excellent service all round!

The service Arbico offered me was excellent and very professional, from my first queries right up until now. I was informed every other day with information about the status of the delivery, and any useful updates were recommended to me. The PC arrived on the day specified on day 1, and was packaged securely. The actual pc was excellent value for money and I love it, any minor technical queries I did have were answered promptly and concisely, and they were quickly resolved. Excellent service, I would recommend them to anyone looking to buy a PC.
A satisfied customer.
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Great Service

I've just received my newly built computer from Arbico and they have been fantastic every step of the way.

I don't tend to write reviews, but I was impressed enough to feel that they deserve one. These were the highlights of my experience:

- Top of the line equipment at very competitive prices. This was the reason I considered them in the first place.
- Proactive but not pushy. I saved my initial configuration online and was contacted via email the next day by a very helpful sales rep who went over what I was looking for and provided me with excellent options.
- Impeccable communication. I was informed at every step of the build process. Responses to my emails were always very quick.
- On-time delivery. Early in the process I was given an estimate of what day the computer would arrive at my door, and sure enough, there it was.

Everyone I dealt with at Arbico has been friendly and knowledgeable and I was very happy with the overall experience. I wouldn't hesitate to recommend them to a friend.
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"Fantastic Customer Service and Quality Product"

Arbico have been a pleasure to deal with from the start.
Initially my son made a few enquiries as it was he who needed a new pc, and each email was answered efficiently and quickly.
I then went on to place the order, which was acknowledged immediately and we were given the option to make any changes or upgrades before confirming the order.
The order arrived exactly when it should have, and was packaged perfectly keeping the contents very well protected.
We had to make one small enquiry after setting it up and as usual Arbico got back to us within a couple of hours with the solution to our query.
A super company who we wish every success for the future.
We wouldn't shop anywhere else now.
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Arbico - The Perfect Computer

A week or so ago, I was hunting for a computer which would connect to my Internet wirelessly, and be able to work on. Then a friend suggested Arbico Computers. So I visited the website, and finding that I can give a computer what I want and they build it all for me. So I upgraded a computer, and ordered it. Arbico kept me up to date with what was happening via emails, until the day they told me it was to come. It arrived. I set it up, and found out everything was installed for me. I had a brilliant large monitor, a suitable keyboard and a very snazzy mouse, along with some speakers. The software was as good as the hardware, working perfectly. I was able to connect to the Internet and now am well on my way.
Thankyou Arbico Computers

Arbico Computers Details

About this company

Arbico Computers is an Award Winning UK based company specializing in Custom Built Computers. Our slogan is "...more personal than a PC". Having started on eBay (where we have 13500+ 100% positive feedback), we have a very strong customer service focus. All our PCs are built and tested in the UK by experienced computer enthusiasts. At Arbico, we do not let any customer down! We believe that it is important to provide excellent customer service from start to finish. We aim to have personal rapport with our customers and know that making the sale is not the end of the process but rather the start of a lasting relationship! We always keep you informed of the progress of their order by sending out small timely emails and send out 99% of our orders on or before the expected delivery date! On the rare occasions that things go wrong, our aim is to resolve issues as quickly as possible. We are very pro-active in our approach to customer service. We always respond to email and phone calls. We don’t hide behind expensive £1 per minute phone numbers and offer prompt no-hassle warranty support which is provided by experienced technicians based in our UK offices.

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Contact information

Write to: info@arbico.co.uk
Call us on: 08456252627
We live here: Unit C, 340 St. Saviours Road
LE5 4HJ Leicester
United Kingdom

Category

Arbico Computers is ranked 33 out of 344 in the category

Arbico Computers is ranked 8 out of 65 in the category Gaming

Arbico Computers is ranked 12 out of 89 in the category Hardware

Arbico Computers is ranked 6 out of 66 in the category Software

Arbico Computers is ranked 5 out of 23 in the category Video Games

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