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Promised 1-2 weeks delivery. I had to chase up more than two weeks later to find out what was happening. Customer helpline staff member was very rude and unhelpful. Then was told to phone shop on the morning of delivery. Called them and was promised a call back. Next thing I know the delivery van is outside my house but no one was in - I'm still waiting on that call back.....
To sum it up, I received this survey request on my customer experince before i had even received my mattress. Terrible after sales service, just terrible.
My order from the sleep centre went without a hitch everything arrived when they said it would although I did order a leather headboard and received a suede one - but I can live with that - so I recommended them to my daughter - BIG mistake the problems she encountered - well you couldn't make it up - so although I was very pleased with my experience I became extremely embarrassed at having recommended them.
Had trouble ordering on line, but called up and spoke to very good agent, bed ordered, payment taken, delivery set for 48 hours. Waited in all day on date of delivery, but no delivery. Called co and spoke to a great agent who could not explain why no delivery. No show or any reasoning all over the weekend. Called co again on Mon, and finally advised delivery co had messed up, but rescheduled delivery. In all took 7 days for delivery, not quite the 24 hours advertised, but did turn up earlier than advised timeslot. Mattress lovely and comfortable and a brilliant price comparred to how much it was in a big well known bed centre, saved approx £300, so well worth it.
Excellent service will order from you again. Your prices cannot be beaten for the quality.
I ordered a mattress to be delivered on a Saturday morning - hurrah it arrived on time !
Very comfortable considering I bought it without being able to lie on it first - I am very fussy about beds and pillows and have slept well. Thank you.
To start, call staff were very helpful polite and friendly. I was kept informed of delivery day and time. My bed was delivered within 30 minutes of the estimated time I was given, even though the delivery team experienced a delay with heavy traffic en route. Well done delivery team
Was not sure which mattress to order with the bed I wanted so phoned the store and the person I spoke to was really helpful. The bed and mattress were delivered within a few days and I was really happy with the whole buying experience!
I must admit i was scepticle about the site, having never heard of it before, but after 12 months research of desks, the only one i wanted was from Archers Sleepcentre, so i went for it. The desk is fantastic, arrived on time in perfect condition, and i know i will treasure it for many many many years to come. Cant rate it high enough.
Alright punter ,had to get a new mattress due to the old one being knackered (know what I mean ;-) ) Well the little lady decided to order a new one due to the pounding both of us gave it .Well after being stabbed a few times with the springs in the back and some other places ,we decided to get a new one. The wife got hold of my credit card quicker than you can say "mines a pint" straight on to tinternet and googled mattresses that can stand upto anything .
Strangely enough the that search came up with some strange results and then we remembered we were looking for a mattress :-) .After a refined search Archers was the first one that came up properly with our results. After placing the order and giving them a time and date they were spot on with the delivery. I would have no problem ordering from them again and it does take the punishment that is being dished out to it on a regular basis (Wahey) Oh and archers were decent enough people to deal with :-)
I would really recommend this company. A couple of years ago I ordered a cabin bed, this time I ordered a bed settee. I ordered last Friday and it got delivered the following Monday. I was told an all day appointment but it arrived sure enough at 9am. Good quality as can be expected and fab service, would order again :) .
The delivery date was perfect and the goods were as mentioned on the website.It could have been better if you had kept us updated of the time of the delivery on the delivery date.But I am very pleased with your product and services and would recommend it to anybody!!
I would recommend Archers sleep center . We bought a bed and mattress . The bed is realy good quality and the mattress very comfortable. Ordering was very easy off internet . I was very impressed with the delivery aswel.
I decided to use Archers because they assured me they could deliver on a Saturday morning between 8 and 1.oclock. They took a contact number and told me the delivery service would phone 30 minutes before delivery. In reality they have no control over their deliveries.One bed was delivered and left outside an empty house in the Gorbals.It is a testimony to the changed nature of the Gorbals that it was still there when my daughter arrived. The other bed ordered never appeared.Three days later the Couriers phoned to arrange another delivery date - hopefully this will go to plan. Hours of extra waiting and expense of running around just because Archers misled me in the first place.
I made an error in ordering and only realized when the goods arrived. I was horrified and felt physically sick at the thought of having to ring Archers. I was expecting no sympathy and the usual battle to exchange the goods but I had no need to worry. I spoke to a lady called Lynne who listened and heard every word I said. She took time and talked me through what she was doing and gave me advice on mattresses, helping me make a decision on the replacement, which also saved a little extra expense. It did cost £70 to rectify my error but I was relieved that I was able to arrange for the wrong mattresses to be collected when delivering the replacement and not on seperate days. I was also relieved that I could choose the day and am looking forward to receiving the replacement.
I had returned two faulty bed bases to another company so ordered from Archers with some trepidation. I need not have worried. The ordering process was straightforward, the bed base arrived within the promised time slot, the item was as described, well-packed and in perfect condition and is now providing a very comfortable sleeping experience for my guests. I would have no hesitation in recommending Archers. Thank you.
I had wanted to exchange the mattress I ordered to a smaller size and your team told me it would cost me £70 to exchange £84 mattress. Out of frustration i had to cancel all other item that has not been delivered. To made the situation worse, I requested to talk to a manager, the so call manager was worse than the first person. The manager did not show any sense of customer care.
UP till this moment my money has not been refunded. Anyway i have promised myself never to have any dealings with your company again.
True to description, a very good match to my existing dining chairs, less padded though on the seat, no padding on the back rest. Would have to do for my extra guests at Xmas dinner.
After a very easy online ordering procedure and a great choice of delivery dates I ordered a new bed for my seven year old to take to her new bedroom when we moved house. Not wanting to have more boxes hanging around the house I arrange delivery for the Thursday. I got confirmation from both Archers and Panther the delivery company and my slot of 10.55-14.55 was given to me. At 15.30 I contacted Panther who said that the northern office would have to call me back about where my delivery was. One and a half hours later I was called and told it couldn't come today so tomorrow would be fine. I pointed out I was moving house the next day so it wasn't really that convenient unless I could be given a very early slot. Panther were more concerned about the fact they would have to pay for a hotel for the driver for the night than my situation. I was told to ring at 8.30am to find out my time. I duly rang rang and was told they would contact the delivery people and get them to ring me!!! Immediately my phone rang and a very pleasant man from a different company explained he'd been asked to deliver it to me at the end of his drivers round and when I explained my problem he happily agreed to bring it to my new address in the same village. Two minutes later he called back as he'd just realised during our conversation where I lived which was about 200 miles from him and given it was a Friday his driver couldn't get to me and home again and without having to sleep in his van . I reluctantly agreed to have the bed delivered on Monday as it wasn't the second companies fault he'd been mislead about my whereabouts by the Panther driver. On Monday I received the bed which my little one adores but the whole experience was marred by the fact she had to sleep on the mattress on the floor for the first three nights in her new home. We are rural on the west coast of scotland but its hardly the outer hebrides! As my header said super bed company, fabulous competitively priced product, DREADFUL delivery service.
I ordered a Brennington Serene bed frame with guest trundle bed on the Thursday morning and I had it by lunch time the next day. The price was good, the information on the site was good - i.e. the depth of mattress required. One thing I liked was being able to choose the date of delivery and this was easy to do with a calendar, didn't even need to type in the date. It was as easy a process as you could wish for. The bed's fine too. A little fiddly to put together, but nothing difficult and now I have a nice-looking guest bed for a good price. It was the first time I'd dealt with Archers and I was impressed.
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