Archos reviews

Archos reviews

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Sent a faulty replacement product - not replacing it because it's no longer warranted!

Got the ARCHOS 80 XS - 8 GB in Jan 2013 for my partner as a present. To cut the story short, hardly used it, started using it more in October 2013, difficulty in charging it, turned out the usb port on the tablet was faulty so sent it back for a replacement. Sent it back at the end of Nov and didn't get a new one until Jan 2014. Conveniently after my warranty period.

The new tablet got a dot on the screen and my partner noticed very light scratch marks on the back. They wanted pictures, I provided them with it and not heard anything for 10 days. Just emailed them this morning asking for an update, got a reply in French so had to use google translate - 'The device for which you are requesting information is no longer under warranty / marketed by ARCHOS.'

I got that reply straight away and replied back demanding an answer - Guess What??? No reply.

I would not bother to get an ARCHOS tablet but if you do make sure you use your credit card. I now have to try using Section 75.

Basically, poor customer service and product.
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Even replacement products are faulty

I bought an ARCHOS 101 G9 turbo tablet in december, however the USB port was faulty, so I sent it back (After spending a very long time trying to find out how to contact them!). I was made to pay all postage costs, even though if the product is faulty it is actually the company's responsibility to cover the costs. I was told that it would take up to 4 weeks for my tablet to be returned, however after 4 weeks I still had no tablet, so I called them up and I was simply told "I don't know." Which was utterly unacceptable. It took them another 2 weeks to send my tablet back, however this one was also faulty! I have asked for a refund as I have lost faith in the company, but neither ARCHOS nor Laptops Direct (the company I bought my tablet from) will give me the time of day, as they both say it's the other company's responsibility. I do not reccomend buying from ARCHOS or Laptops Direct to anyone, unless they await dissapointment.
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Plus jamais!!!

Achat d'une tablette début juin 2012, en panne le 24 du même mois, renvoi au SAV Archos, retour 1 mois après... pour me dire que ce n'ets pas réparable et que je n'ai plus qu'à demander un avoir chez le revendeur! On nous bassine avec le "acheter français", encore faudrait-il que certaines firmes nationales, dont Archos, soit à la hauteur de très grandes marques étrangères. Pour moi, Archos, c'est fini. Définitivement.
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nul

achat sur le site ces plutôt bien passer mes le service après vente suite a la panne du produit est le plus nul il date des années 1870 une vrais honte un moi pour faire un simple échange de produit mes l envois est a votre charge, le sav par téléphone cout une fortune et est aussi intelligent qu'une huitre ils ne savent pas si votre produit est arriver a l entrepôt ou quand il vous l échange ou part le colis pour le récupérer personne ne sais il vous a un point relais entreprise qui a de bonnes idées mes sa sarrette la ...... la plus nul des entreprises de France
entreprise qui ne répond pas au mail et au lettre envoyer a plusieurs reprise vraiment a oublier ........
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Nice product / poor service

Was very happy with my Archos 3VC mp3/mp4 player, good sound, nice features (built-in camera), until one day, I found the device had a cracked screen (cracked from the inside). Normal use and normal transportation (hey, where else would you keep an mp3 player? inside my vest pocket, right?). Brought it to repair... but no communication possible whatsoever. They simply do not believe me, that I did not drop the device nor punctured it... Would cost me 56 EUR to repair the screen. That is unacceptable! I feel mistrusted as a consumer! So, too bad... from now on, I consider buying a Sony instead! At least they included the LCD touchscreen as part of their standard warranty. At least they value their customers' trust.
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A Tablet @ An Affordable Price

I purchased the Archos 70 internet Tablet, it’s a good and affordable alternative to the iPad 1.
However bear in mind it is not very good at gaming, also instead of releasing a free patch to Android 3.2 they instead released the Archos 70b tablet.
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Pas clair

Reçu pour Noël un balladeur 3cam vision.

La confection semble de bonne qualité, le son est excellent.

Réserves : pas trouvé comment lire les mp3 dans l'ordre du disque et non pas l'ordre alphabétique, sauf si on lit "dossiers", mais on ne peut avoir dans ce cas qu'un CD à la fois. Pour les suivants, il faut refaire la manip.
J'ai donc essayé d'en savoir plus via le support client.
Pour cela il faut s'inscrire. On doit laisser ses coordonnées perso (jusque là pas de pb) et ensuite les références de l'appareil. C'est là que ça se gâte. J'ai tenté les 2 références qui se trouvent au dos de l'appareil et à chaque fois en retour un message en anglais (alors que le site est annoncé en français. La personne qui ne parle pas l'anglais ne peut pas savoir ce qu'on lui reproche) qui me dit que les références données ne correspondent pas au produit.
Du coup pas d'inscription et pas de possibilité de contacter le support client. J'espère que l'appareil ne tombera pas en panne.

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