Arena Flowers are very quick to send an email and make promises of a delivery but when it comes to it they fail to deliver, give any reason or even contact the parties to say there is a problem or delay. Use another Company.
When you are overseas and want to send flowers, you are not sure how they will turn out, and yet you want the recipient to enjoy the purchase. Arena flowers made my family member's day, so thank you very much, and I will be happy to use your service again. Vea (NZ)
Glad to find a site where I could contact someone when I had a problem. It was not immediately clear that I needed to visit the International part of the website but customer service quickly sorted out the problem. Hope my daughter-in-law enjoys the flowers.
I ordered flowers for Mothers Day. They arrived on the day but one of the blooms was already dead on arrival. After speaking to my mum later in the week I was told that half of what was left had to be thrown out on the Wednesday and by Friday they were all gone. When I emailed to complain I was told that they need photographic evidence and inform them within 3 days. The flowers were no cheaper than interflora and if I've ever had any problems with any if their deliveries then I do not get a dismissive email in response. I will never use this company again and I recommend that no one else does either to avoid wasting your money.
Same as the last reviewer. Sent flowers for my mum on mothers day. Flowers were dumped in a box on the doorstep. Opened the box and all the peaches roses had started turning brown and we're clearly not fresh. Arena would not replace even after I sent them photos - said they were "guard petals" and they should be pulled off to reveal the rose. Unfortunately that would have just left her with a collection of stems…making idiots out of their customers.
I would not use this florist again, I was on holiday so I sent my 90 year old mother flowers and vase, she was so upset I had wasted my money, the flowers were not fresh and looked half dead when they were delivered, the vase was smashed and the delivery guy just dumped them on her door step and she found them an hour later on her way out, she had been in at the time of the delivery and so was my father neither of them heard a knock. My mother is not your normal 90 years she is very agile and as sharp mentally and the service she got was disgusting stay well clear of this website when you order
I would highly recommend this website because - it is very easy to navigate, is quick, and is logical. They even do free delivery, and also payment is reasonable, the pictures of the flowers are great, and I just cant really fault it! I initially tried Interflora, and they weren't so good at all, so pleased I found Arena!!! They make overseas delivery exceptionally easy too. Ooh and I love the reminders!!!
After trying unsuccessfully for two days to send flowers to my Sister, I decided to try Arena flowers out of sheer desperation. It was the easiest order i have ever been able to place. my package arrived on time and my Sister was so surprised by the way it was arranged and she,s also very happy with the contents. I,m glad i did not get through to the other places i tried. Thank you Arena Flowers for making me and my Sister happy, and may your business continue to bloom. I will refer you to my friends and you can count on future orders from me.
Ordered flowers for same day service. Was assured they would be delivered by 4pm that day. Next afternoon, I got an email to say that my order could not be delivered yesterday (Monday) so they would deliver Wednesday instead. Considering it was my friends birthday on the Monday, the flowers would be 2 days too late. Now need to wait 3-5 days for payment to be refunded. Shockingly bad service I'm afraid.