Last minute order for Mum in UK , was so quick & easy got on the website , hardest thing was trying to decide which flowers to send , once i did it was so easy to process .
And i know i will have one happy Mum tomorrow for her Birthday
Had a bouquet of mixed roses delivered for my girlfriend yesterday. Arrived in the morning as planned and made an already special day just a little bit extra special.
Next time think I'll go deluxe, the standard bouquet was beatiful, thinking the deluxe will be awesome :)
Ordered flowers for our anniversary, paid an extra £5 to have them delivered before 1pm. Not only did they not arrive before 1pm, but when I rang up to find out where they were, was told the couriers had sent them to the wrong depot and they couldn't now deliver them today at all. They made no effort to contact ME to tell me there was problem and had no suggestions as to how they could get the flowers delivered today (Friday), they offered "first thing Monday" as an alternative! Which is worse than useless - anniversary flowers that don't arrive on the day are no use at all. By this time it was also too late for me to arrange an alternative with a competent company. So no flowers, no effort to put the problem right, all they could offer was a refund. I usually use Interflora, tried this lot because they were a little cheaper - learned my lesson, you get what you pay for, will use Interflora again next year. Really hacked off
I have used this company many times for different occasions and the flowers have always been stunning. They arrive in bud and last much longer than most flowers even from local florists. I have never been disappointed and they are always on time and I always get an email telling me they have been delivered. Well done for a brilliant service. Thank you.
I came across this site via a recommendation from my sister, she had said that she had always used Arenaflowers. I was a bit sceptical due to reviews, but then she told me she had never once had an issue, actually she did but it was sorted really quickly and it was delivery problem rather than the flowers. Anyway so, she being in the fruit industry said that yes, you are always going to struggle with bad reviews, its the nature of the product and you rely on the courier service to quite an extent. The recipients are very unlikely to post good reviews, however, if they have a bad experience it will be the first place to go. She said that anyone with thousands of reviews is more likely to be hiding something.
So convinced, I sent flowers to my gorgeous girlfriend at work, To quote "Absolutely stunning, they were beautiful" I scored heaps of brownie points and her colleagues were very envious. "Go me" :D .Seeing as it went so well and as my sister had pointed out good reviews for products like this aren't forthcoming I thought I would spend some time to share my experience.
If you are interested I bought the Humming Bird bouquet http://www.arenaflowers.com/flowers/premium_humming_bird_winter_2013
Thank you Arenaflowers. I will be sure to use you again.
Dean Franklin found this review useful
While the there is value in this service the actual follow through is the problem. I have used Arena Flowers several times and have been disapointed more times than not.
Valentines Day 2013, flowers arrived 2 days late, ordered a week in advance. Promised embellishments not followed through on,
Thank You bouquet, May 2013. Recipient was not home, flowers pitched over fence into garden, no note on door. Slow to accept responsibility and correct issue.
October 2013, Get Well Balloon and Bouquet. Delivered wrong bouquet with a Thank You Balloon and incorrect card. No notification of delivery, no apology and no offer to correct their mistake.
Will not use this service again, would not recommend Arena Flowers to anyone wishing for reliable, prompt and correct orders.
I was silly of ordering flowers through Arena without checking the shocking reviews below and I was another victim of their disgusting service! I ordered flowers for my sister's wedding and they never arrived. As it was a Saturday eve when I realised , I had to wait until Monday so customer service was available! After speaking to them they never explained what happened and finally they sent the flowers which of course arrived 2 days after the wedding! My surprise was that £92 flower arrangement arrived with a card. This card was supposed to have a copy of what I wrote on the website; however instead of a printed copy, it was horribly hand written with unrecognisable words. HOW EMBARASSING! !! I had to call 3 times, send 4 emails chasing for an explanation and get my money back! I got an email back with an apologise offering 10% discount. What a joke! Arena flowers is a joke and I will do all I can to spread the word around UK, Brazil and the rest of world! I WANT MY MONEY BACK!!!!!!!
Douglas Faubert found this review useful
I continue to use Arenaflowers. Again they have delivered an excellent bouquet of flowers.
Delivered yesterday, replacing the last bouquet from Arena which has lasted for ages.
Darleen Prytherch-Jones found this review useful
I've used Arena several times now, and have been very impressed with the quality of the flowers - very fresh and stunning arrangements, reasonable prices and very helpful customer service department.
I most recently sent a bunch to a friend on the birth of her son, and she was absolutely overwhelmed by how gorgeous the bunch was.
I find the website very easy to use, hassle free and simple.
I was asked to crop my 350KB JPG, which I didn't want to do. Anyway, I made the crop of the full size and the preview showed it hadnt cropped to the full size. I try to redo, and this time click the "x" at the top of the cropping box (as in not wanting to crop at all). I was then taken back to the card message box which I had to redo as this time it was empty! After this, I assumed I'd have another go uploading a photo but I wasn't prompted to! No way to go back either!
Also, had to use another site as no next day delivery to Netherlands available.
Not very good so far!
ArenaFlowers.com provides a wonderful website in which to chose the most beautiful flowers for every occasion. The selection is better than any other website I have found. Although my first time ordering from this website, when I order flowers again, I shall order only from ArenaFlowers.com as the entire process was quick and easy.
Thank you ArenaFlowers.com!!!
I tried to send flowers to the UK with all of the major florists and their websites are useless,
This site however was awesome. easy to use and a simple transaction.
Nice job you guys
I have been using ArenaFlowers.com for a number of years to send flowers and gifts to my relatives in England. I used to have to get up in the middle of the night to call a florist (due to the time change). Now I get email reminders about birthdays and anniversaries a week ahead, I no longer have to set my alarm and lose sleep or pay huge postal fees for shipping gift parcels or worry about postal strikes in either country! I have yet to be disappointed, and even better, I look like a ROCK STAR niece for being on time (not something I am best known for). Plus I often hear from my auntie that the bouquets we send are so BIG that she breaks them into several groups and decorates the whole house. I can say that this is by far the best on-line shopping system, and best floral delivery I have ever encountered in Canada or elsewhere. THANKS.
I ordered flowers for a friend in N Ireland & thought all was okay. several hours later I got an email saying I had ordered from the wrong bit of the website & I needed to reorder from the international part! OK, they are refunding the payment & I have now reordered the same bouquet at the same price - but really!
N Ireland is UK, NOT International!!!!!
PS I got confirmation email of the 2nd order from the same email address & person - what the ....???
Searched for Fairtrade flowers and came on Arena Flowers. Ordered 2 bouquets for relatives. Website has very clear photos and it was easy to select seasonal flowers. I really liked the add on options at each stage - deluxe bouquet, vase, good range of beautiful gifts, cards and even a glossy photo. Fastest way to assemble a personalised gift package at a very reasonable price.
I cannot believe a company such as these has set their levels of service so very low. I placed anorder fro my inlaw who was recovering from an operation in france. They took my money and confirmed my order. Tow days later i spopke to my inlaw and she had not received any flowers. I had not received any emails from arena, it was only when i happended to check my bank balance a day later that i had seen they had deposited the money back into my account 3 days later. When i checked the progress of my order on line i was suprised to see that it had been cancelled by them, not only that but i have had no email notification. I contacted them to complaina and heard nothing and have written two emails since, to which i have had no reply. I would never use this company again and would certainly advise others to look elsewhere before placing any orders with this totally unprofessional company.
I have never been disappointed with flowers from this site, they are unusual, something a bit different. Have had nothing but positive comments about them.
IMO the website could be improved - navigation only. It's difficult to go back, and I found that my basket had over £200 worth of products in it, even though I didn't think I had put anything in the basket, I had only viewed / added vase etc to assess total costs. I then had to refresh each and every time to get rid of each item - I couldn't delete them en bloc.
However, none of the website issues were bad enough to think I won't bother to order again.
Hello , This website was one of the best Florist website to order flowers , Have used them before and if all goes well with this delivery will use them again.
My wife was CHUFFED with her flowers, especially as I'm not usually the flower sending type of guy. Who can be bothered to trudge to an actual shop and mess about trying to imagine the kind of bouquet your loved one would want, AND then try to communicate that to the florist without having to keep a eye on how much the £'s are racking up? My heads hurting already. With arena I can browse through tons of options, each intuitively organised, to make selecting the perfect bunch easy and I can instantly see what the damage will be. The flowers arrived in a bomb proof box, seriously these boxes are probably the most robust I've ever seen, put a gun turret and tracks on them and you've got a TANK!
So ordered some flowers which never arrived, tried to get in touch with CS but no luck, despite trying for a good couple of hours.
They then said they would provide me with a voucher code as a way of saying sorry, which was fair enough BUT when I entered the code it said 'code not recognized'.
Seriously, peeved off with this lot...STAY AWAY!
Also, notice that all the 5* reviews on this site have only ever reviewed 1 site...which just so happens to be Arena Flowers...
i was really struggling with what to send my nan for her 85th, especially as i forgot until today, and its tomorrow.
i really didnt want to support the chemical flower industry, which is horrific in it use of chemicals and energy.
so, i was very happy to find arena flowers.
I love ArenaFlowers and always use them for flower delivery. I know I am assured of quality and the receivers are never disappointed. I am just waiting for someone to treat me to a bunch from ArenaFlowers now!
Thank you for your continued high quality of service.
...Delivers flowers, faultlessly. They always have done and therefore I will choose these guys every time in future. I always get the same comments from the people I send to: "How do you make the flowers last so long?". Well, it's not me and I've no idea how they do it but I just smile and appear a little smug. Thanks ArenaFlowers.com for making me look a lot better than I actually am!
I haven't seen the flowers yet, but the website was great!
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