I was very disappointed as I ordered flowers for a friends birthday and they did not arrive. I purposely selected a florist close to where my friend lives and ordered the flowers to be delivered that day at a cost of £40. I had to call up and find out what happened. The worse thing was no-one even called me to tell me they hadn't been delivered - very unprofessional. Flowers were delivered 2 days later, not the same and wavering half of what I paid for delivery doesn't anywhere near make up for my disappointment. Definitely will not use again.