Ordered flowers a fortnight ago, to be delivered on Valentine's Day. I'd used this company last year and they were fine. Long story short, the delivery was not made, nor was I informed that the flowers would not be arriving. The current delivery status suggests that they might be delivered today, but obviously a Valentine's bouquet which arrives on the 15th of Feb is about as much use as a chocolate teapot.
Seriously disappointed and unable to contact customer services as all I get is an automated phone message stating that the office is closed. I've demanded my money back in full via email, and I guess will just have to wait and see if they are honest enough to admit that they've made a massive mistake and will give all these angry customers a refund.
Update: company has offered 50% off this and a future order, plus doubled this particular order, but I consider this an insult. Why would twice as many Valentine's flowers make up for it, when it's not Valentine's Day any more?! And why would I want to give this company more of my money in the future. Jokers.