Appalling service

I ordered a mattress from Argos after requesting gift vouchers from family for this very purpose. Found one I like for what seems a reasonable deal so went to order it only to find out that it can't be ordered online, so off I go to the local store (Macclesfield) on 19th January. There I order the product and am told that "We will contact you before 7/2/2010 to arrange delivery".

This period passes and no one has called so I email them saying how this isn't really on. After exchanging automated emails a person is kind enough to email me back to say that they will "contact you by the 14th of March 2010", another 21 days!

I then emailed back saying I wasn't happy about that and wanted a full cash refund. Of course I can't have that because I have paid (partly) in gift vouchers. I'm also advised to contact the store manager to discuss it further. I email asking them to confirm that a manager has reviewed my order and that I should now deal with the store manager... then they call me.

They are very sorry and explain that the reason for the delay is the supplier but they will attempt to get my mattress from a different depot and will call me again within 7 days to arrange delivery. After 10 days I have heard nothing more so I email again to complain officially.

A few days later someone calls me. At this stage I am told that the reason they haven't been able to arrange delivery is that the product has been discontinued! They are really sorry but still cannot offer a full cash refund, I want Argos vouchers like a hole in the head so I'm offered an alternative product, which I chose and am told that someone else will call me to arrange a delivery date within 5 days as per the website availability.

After 3 days of hearing nothing I call to try to arrange delivery myself but I'm told I haven't left it long enough (6 weeks!).

The next day I call again and am spoken to in an extremely rude manner and (shamefully, yet understandably) get involved in an argument, this ends with the Arg

poor quality, customer service very poor

When arranging delivery or checking on status of an item the customer service staff seem to lack any interest at all. There was no customer care just a feeling of going through the motions! The item we purchased was a flat pack bed and the finish was shoddy with pieces missing and the wood splitting as soon as a screw was in place. One month on the beds wheels are falling off and the bed frame is wobbly. The worst £350 I've ever spent and certainly will not be buying large items from them again. I should have gone to Ikea or Dwell as I was going to!!

Nothing available

Time without number I have tried to buy items from Argos and they never seem to have what I want in stock either in store or on their website. Last week I tried to purchase Salter Knife sharpener, although it was in the old and new catalogue they were not able to supply it. Thank goodness for John Lewis they had the item at the same price and did not charge for delivery. Arrived two days later from order. Next time I check out with John Lewis first.

On the whole an ok site, and ok customer service

I have used the web site to reserve products a few times and never had any trouble in doing that.

I have returned a few items as they were damaged or not fit for purpose and never had any problems in doing so. Even if the staff seem a bit distant when they are serving you (might be to do with the argos gene).

Complete rip off!

Argos do not know the meaning of "good" service! I recently purchased a digital camera using the Reserve and collect service. The website did not and still does not indicate that digital cameras are exempt from the 30 day money back guarantee. As the camera was to be a birthday gift, I typed in my boyfriends details and an Argos text was sent. The text also did not make it clear that this item was exempt from the returns scheme. My boyfriend then purchased and collected the item. The problem began when I tried to return the camera. After contacting customer services and explaining the problem they investigated my accusation seemed willing to help by speaking to the store. The store agreed to a refund and I was assured that the matter would be resolved. Not so, when I arrived at the store I was made to feel immediately under examination by the employee who was dealing with me. Looking at the receipt he seemed happy that he had apparently found a way to get out of keeping the stores word. The receipt has been highlighted in yellow marker pen which he believed was enough evidence that I did not deserve a refund. The fact that the sales agent did not verbally communicate the strict policy did not seem to bother him. I was refused a refund once again and left to contact customer services by phone. After waiting for half an hour I finally got through to an agent, who informed me that he would not give me the number for anyone who I could make a complaint through and the store had final say. I was left wondering what exactly was the point of Argos customer service as all they appear to do is give out contradictory advice. I have been failed repeatedly by Argos and I am left hoping that a rival company comes along and reminds them that customers and our loyalty are the reason for their success!

Good prices easy to return shoddy goods

Having said that the home delivery is a different story sloppy call centre staff etc .
But the good news is the stores are fairly good but I can't understand why there is always a q. On more than one occassion I was the first in line at opening time for a basic item and after paying still had to wait another 15mins to get my goods. I think the problem is they only employee part time staff

argos review

needed a new pair of heaphones to replace the sub standard ones that came with my iPod Nano. I work right near an Argos store in Richmond so thought it would be my best bet. I used the online reserve facility as I didn't want to waste my time looking through the catalogue and then finding out what I wanted was out of stock whilst on my lunch break. I went in and at first was puzzled to see no staff on the tills until I heard someone pipe up "you ready to pay madam?" It was easy to hand over the scrap of paper I'd scrawled the reservation number on and once I'd paid I only had to wait 1 min. Staff were polite (unlike staff at the Chertsey or Peterborough stores) and it was pretty painless for once. Maybe the online reservation was what made it simple...

Terrible aftersales service

The defective product was not the problem of the customer services department it seems, but of the store from which I bought it. I now have to go through the inconvenience of dismantling it (It's a desk - which won't easily fit in an average sized car when fully built) and arranging transport to get it back to the store. I guess I will also have to foot the telephone bill for the time I spent in the call-centre qeue

Order Never Came....

Ordered "Hanna Montana" rubbish online, that was not in stock elsewhere, and PRINTED the last "Checkout Page". I got an email order confirmation but nothing else. The item didn't appear.

I'm no novice, probably order 50 items a week from dozens of suppliers. They obviously lost the order. Would you trust them with your credit card details.

Ordered from Amazon later that week. It arrived two days later.

Who would you use?

Argos is great, but not so great at home delivery

The problem I have with Argos is their poor management of home delivery. I really like Argos other than that, enjoy browsing their catalogue. They also have good selection of products.
The home delivery system though is so awful, ive spent whole days waiting for argos and wasted whole days after they didnt arrive or notify me. They simply said 6am to 6pm. Which they dont even adhere to. There was one time they didnt arrive on a Wednesday, They didnt, wasted day, I was then told they would arrive on Friday, and guess what they arrive on Thursday and they are lucky I had just arrived home 5 min earlier.

Good shop

Always purchase from them. Not so cheap, but good customer service. Never had to return anything...

ARGOS

I have shopped at Argos for many years and if i have had a problem with any item than Argos have had no problem to refund or exchange the item...Great.
The online reserve and save or check stock facility is very useful

It was the best price at the time and was...

To crap and poor and usually overpriced. i wonder...

Disappointing!!!!I thought that it would be better but after finishing the whole transaction I must say that it has been an absolutely disappointment. The customer service is unhelpful and close to...

I received both a ten pound Argos voucher for shopping within the store and one for shopping...

Today i purchased a ,chunky mens 9ct gold neck chain from the Plymouth branch Royal Parade.. Having...

Argos normaly have what you wont in stock. at...

The Argos online shopping experience is a fairly positive one, except for one slightly annoying thing... usually...

Argos.co.uk is a catalogue website which is owned by the retail store Argos you see in most town centres. The...

Argos is a 'one stop shop' for all DIY, Home and Electrical items you could possibly think of whether it be indoor...

I oedered a washing machine, for home delivery (not left with any other option, although would've preferred to collect in store). Arranged for mother to be at home to take delivery on Friday 3 July...

I bought a party gazebo with side panels for £78.31 on line and I paid £5.80 for standard delivery on the 2 May 2009, a total £84.11 by my Visa Debit card. The money went out directly I asked about...

I found a great deal with them for a sony camera....

An excerpt of this www.shopfinder.co.uk review is not available

An excerpt of this www.shopfinder.co.uk review is not available

An excerpt of this www.shopfinder.co.uk review is not available

An excerpt of this www.theukhighstreet.com review is not available

An excerpt of this www.theukhighstreet.com review is not available

An excerpt of this www.theukhighstreet.com review is not available