Will never use their home delivery again
I ordered some furniture online, managing to get a Saturday delivery slot after many problems with their website not working properly. The delivery slot was a few weeks in the future, confirmed via email. When the delivery day came, nothing arrived. I checked the tracking tool, and it stated that they would contact me to arrange a delivery time. I rang customer services who told me that the booking hadn't gone through properly and someone had tried to ring me the day before (they hadn't) and my delivery was put back another month. The person on the phone didn't take into account my complaint at all. Not happy.