Shocking returns process
Bought a Fridja from Argos, it leaks everywhere. Contacted Argos and was told that the supplier (Fridja) would contact us within 14 days, we chased after 7 days to be told they had up to 14 days. Helpful - not at all! Here we are on day 16 and no response from either Argos or the supplier. Contacted them again today to be told by Argos; they've contacted the supplier, by email, because they can't contact them by phone because they don't have a phone number but we will get a reply within 48 hours. Confidence level on receiving the call from the supplier = 0. The transaction took place between Argos and us as the consumers, surely Argos should be handling this case and not passing it off on to the supplier to deal with. Come on Argos sort this out.