I went into the Argos store in Kendal where I asked for a refund on a faulty item. I didn't have the receipt but because it was faulty I don't need to have one under the sales of goods act. Well the Duty Manager was insistant that it was my son's fault and that it had been mishandled, she even gave a senario (she said it looked like it had been tangle in a chair) that was completely false so thus accused me of being a liar. My son had bought the product with his own money and I took him to the store so he could tell them that he had bought them and it was from this store. I was noticably upset that they refused to replace it and the duty manager proceeded to tell me that I would have to pay to prove it was a fault that had developed. With my son in tears I went into protective Mum mode and told them exactly what I thought of them. I shall never ever shop in that shop again. For the sake of £20 they have lost £100s of pounds worth of sales. I don't think I would have been so angry if the muppet behind the counter hadn't been like a nodding lap dog, kissing the duty manager's behind. I will be writing to head office about this as I know my rights and it's a disgrace that they did not give me a refund.
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