Argos reviewed by

Coulsdon, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Child's product fell apart and no response from Argos

My daughter received a Chad Valley toddler trampoline as a Christmas gift from a relative, and four months later it was falling apart - the trampoline bit was unraveling and pulling away from the border, so she couldn't use it any more. Pretty bad product life for a child's toy!

I contacted Argos several times, and each time all they ask is "did you buy it online or in store?" I reply (three times now) saying that it was purchased in store, but it was a gift and we don't have a receipt, so what are our options? Argos NEVER responds to my reply, so I'm not sure what to do with this faulty item. I even tried contacting through Facebook and Twitter, but they never respond after my initial comments.

I contacted Chad Valley, the manufacturer, and their only advice was to contact Argos, who "should be able to help." So no help at all from either Chad Valley or Argos. I will NOT be buying a Chad Valley product again, nor will I be shopping with Argos in the future.
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