Argos reviews

Argos reviews

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Click and collect - quick and convenient

The click and collect service is so convenient - you can check stock in a variety of local stores and reserve the products before you leave the house!
Prices and quality are exactly what we have come to expect from Argos with the added benefit of click and collect - that's good for me.
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Do Not Buy Anything From Argos!

I bought a 32" LCD TV on 4 December for my new house. Building work was still ongoing, and we didn't move in until just before Christmas. The TV was still boxed and brand new. Soon after we moved in we suffered storm damage: Neither was I able or minded to watch TV during this time, so the TV stayed unused throughout the Christmas and New Year period. When I finally sat down to watch TV in early January 2014, I noticed that it had a fault, and would regularly get stuck in stand-by mode (Toshiba's words). The only remedy was to switch it off and back on at the mains. This went on for a week or so, until finally the TV became permanently stuck in stand-by mode, and was therefore neither fit for purpose nor of satisfactory quality.

I made 4 separate visits to Argos on 5th February 2014. I was met firstly with staff who tried to tell me that it wasn't their problem and to contact Toshiba direct. I explained that this wasn't the case, and that my contract was with them. Then I spoke to a manager who was rude, abrupt, abrasive and aggressive. I was told that, as their 30 day returns policy no longer applied to my item, they would only offer a repair. I explained the SAD FART rules and that, as the item was neither fit for purpose nor of satisfactory quality, I would prefer an exchange or refund. I was met with a brick wall, with the company choosing to ignore the provisions of the SOGA in favour of their own company policy (despite the usual "does not affect your statutory rights" line). I eventually agree to a repair out of exasperation and as an indication that I was being reasonable. I was told that the repair would take up to 30 days and that they would not provide a substitute in the meantime!

So I waited patiently. The TV was returned to me on 21st February, minus the remote controller which they had mislaid in store. Within a day of getting the TV home, it again began to display the same fault. I went back to the store and politely asked for a way forward. I was told that their company policy was to repair THREE TIMES before invoking the provisions of the SOGA! They refused point blank to exchange or refund. "Unacceptable" was my reply, and I have taken the matter to Trading Standards.

In the meantime, I have a TV that doesn't switch on and is therefore totally useless. I am also paying my subscription to the satellite company for TV that I cannot receive. Under the terms of the store policy, if I agree to a further two repairs, I might not have a working TV until early May (providing that the final repair actually does the trick..)! And all this time my guarantee period is slowly ticking away.

This evening I received a reply from Argos Customer Service basically saying that they couldn't find anything wrong with the TV (it wouldn't switch on for goodness sake!), that no repair was carried out and as such they couldn't refund. All this despite the fact that I requested and obtained a copy of the diagnostic report stating that there were other TVs in the workshop with the same fault, and that they had ordered and fitted a part from the manufacturer. I really don't like being called a liar! And still no offer of a solution.

I am totally stunned at how a large national company can flout the law in this manner, and in such an aggressive manner.
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Overpriced Russell Hobs Steam Iron Catalogue Number 20551-10

On Sat Feb 15th 2014 I bought a replacement steam iron "Russell Hobbs proffessional" Argos Catalogue Number 20551-10 Argos promoted this model as half price previously £49:99 REDUCED to £24:99.
On Sat Feb 22nd 2014 I was shopping in the Bath branch of Sainsburys and in the electrical department I saw the exact model Rusell Hobbs steam iron priced at £16:99 with no reduction claims I asked a member of Sainsburys Team about the pricing and was told this was the retail price for this iron (£16:99)
I informed Argos of my findings and received a prompt phone call telling me "we have sold it in our store for the higher price so it is reduced and we do not price match" my subsequent e-mail was totally ignored THIS HAS TO BE BLATANT PROFITEERING AND UNDERHAND MARKETING
Martin Perry
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ABSOLUTELY UNBELIEVABLE, HORRENDOUS, RUDE, RETURNS TO 'MANAGER'

I can't believe the experience I had today 25.02. 2014 in Argos Barnsley Peel St Centre, when I tried to return a food processor and stock pot, purchased 2 hours previously by my daughter for me.
The stock pot was too big, and the processor, well changing the blades was too difficult for my hands.
Manager Paul Lucas said I couldn't have refund for processor because it wasn't packed as it was received! I was stunned; Who in the world CAN pack as received? You know what I mean; tightly crammed in a special way, making it practically impossible to replicate. Every piece was there, it had never been used. He badgered me for 10 minutes trying to say there were pieces missing for goodness sakes, and then he didn't even make the effort to check, when I told him where they were. I SAW MY DAUGHTER UNPACK THIS ITEM AND EVERY SINGLE PIECE WAS REPACKED! They may have been in a different place but they were still there, he wouldn't budge. I even asked him to fetch me another brand new processor still in its box to compare and I politely suggested that maybe there was a chance that the one we returned had been returned previously and not packed as received and he said, " Oh no my staff wouldn't miss that", well I beg to differ, what makes his staff more vigilant than an honest customer? Then to add insult to injury he said he could only offer me a gift card for the STOCK POT!! AND the processor! WHAT! the stock pot was only lifted out of the box!!! At this point I was very uncomfortable and offended, and I proceeded to politely read him my customer rights regarding refunds, from the back of the receipt. to which he replied; " well we have rights as well!!! (yes these were his exact words)!
I then felt quite upset as I have fybromyalgia and I am in constant pain, I also have nervous problems and then I said that I needed to phone my husband for advice, and- wo and behold! he nearly threw the money at me. I know, you just couldn't make this up, but it is true.
One things for certain I advise that you read the badges on the staff before you attempt a return, and if its a manager you may as well forget it UNBELIEVABLE HORRIBLE & DEGRADING EXPERIENCE, never again
I will be doing a lot more online shopping with reputable companies from now on.
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Dreadful company, never again!

Ordered a bed frame and mattress in sale on 27th Dec. It went wrong from the start because I didn't get an email confirmation and so had no order number. Nevertheless my card was debited in full at the time. Rang on premium rate number to be told that the items would be delivered on 1st Feb. Towards the end of Jan a very rude person rang to say that the bed frame was out of stock and he didn't know when it would be available. I was told to order another one or wait some more. I couldn't decide on a new frame on the spot, not having the catalogue to hand. So I elected to wait. A couple of weeks later I was given todays date for delivery (24/2/14) between 7 am and 12 noon. By 11 15 nothing had happened so I rang to check on progress. You've guessed it, the bedframe was still unavailable! Apparently someone should have rung me to explain! I have decided to cancel and now await my money.... Amazingly the lady on the phone, though apologetic, tried to get me to accept the mattress without the bedframe! Bizarre. I have used Argos in the distant past for a sofa and had no problems then. But this is the last time I will ever use them. What kind of company is this? I feel they have been underhand as clearly they never had the item in stock in the first place and should have refunded me weeks ago. But no, lets make some interest on the customer's money.
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APPALLING DELIVERY SERVICE

Ordered and paid for a sofa bed and double bed on 28 Jan, confirmed delivery date 21 Feb. Got a call on 19 Feb that they still have not got the sofa bed in stock so there would not a delivery! Why was I not told that they didn't actually have the item in stock at the time of the purchase and why they didn't deliver the double bed which they said is in stock and also when they will really have the sofa bed in. I am still waiting for replies.!! Suggest all dissatisfied customers to report the cases to Watchdog programme https://ssl.bbc.co.uk/programmes/b006mg74/contact
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Can improve

Everything is average including customer service
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Great Shop.

Well, I've been a long time Argos customer and I totally recommend it.
Great products and excellent service.
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APPALLING RUBBISH OR ANY OTHER NEGATIVE WORD YOU CAN THINK OF.

ORDERED A COOKER 2 JANUARY. STILL NOT ARRIVED 21 FEBRUARY, A DIFFERENT STORY EVERY TIME I CALLED THEM. CANCELLED AND NOW HAVING A HASSLE TO GET A REFUND.
YOU HAVE TO CALL THEM ON AN 0845 NUMBER AND THAT IS A PREMIUM RATE
NUMBER. EVERY CALL TOOK AGES AND COST ME A FORTUNE.
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Delivery service is rubbish

I ordered a camera from Argos and got a message saying it would be delivered between 7am and 1pm. I tracked my delivery just before 1pm to see that it was delivered at 11.30am. As I was in the house waiting for this parcel I phoned Yodel and informed them. I also phoned Argos to tell them that although it says delivered and signed for I have not received. They promised that it would be sorted in 24 hours three lots of twenty four hours passed by without the issue being resolved; therefore I asked that they take this off my bill. I went out and bought one in the store. Imagine my surprise when two cameras appeared on my bill. I immediately phoned customer service to be passed from pillow to post, and was told that the parcel was tracked to my address therefore it was delivered. So far phone calls have cost me over £10.00 on 0845 numbers. I am angry beyond words, and have told them I will seek legal advise because I will not pay for something that I didn't received. The last person I spoke to told me to leave it with them and they will get back to me within the hour. I'm still waiting a day later.
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Never been so angry. Appalling service

6 months ago I bought a TV complete with stand. This morning, while watching the morning news, the stand gave way and buckled under the weight of the TV and damaged the screen.

I proceeded to Argos as soon as it opened. The woman behind the counter took a look at the stand and went over to the manager and mumbled for a good 5 minutes to him. On her return she smugly stated that I had clearly tried cleaning the tv stand and broke it when doing so! I have never been so angry! I told her this was not the case but the persisted in inferring that I was a liar.

I have written directly to Argos (as they conveniently don't have a specific complaints phone number) and detailed the full interaction. I have Also quoted the 1979 Sale of Goods Act. I would recommend this as from the looks of things this is a regular issue with the company.
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Great customer service

I've been moving house and been dealing with Argos for the past few weeks. Everything has always been very smooth, from orders to cancellations. Great customer service with very polite phone agents.
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Never again

Totally unacceptable way to run a business.
After ordering a range of bedroom furniture online i was told the smaller items HAD to be delivered seperatley. As they had no dates suitable i collected the smaller items in store.
Whilst waiting for the larger items to be delivered we got a phone call to say although the items were in stock when we ordered and paid for them, they had since run out and would not be able to fulfil the order.
They were completley unwilling to offer an alternative at the same price as the sale had now finished so the alternatives were significantly more expensive.
Now i am left with half a set of bedroom furniture, and whats more all the january sales have now finished, so i will be forced to pay full price. The only benefit is it will be from a more reliable company.
Never using Argos again.
Judging by my personal experience and other peoples reviews they will be going the same way as Woolworths
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item was dirty and sales assistant not very helpful

when i got the order i asked the lady if i could look at it as it was a gift. it was a pajama set and it was dirty. she seemed dissatisfied that i didn't want it as it was dirty and was unhelpful. i wrote the same review on the Argos website and they said they couldn't publish it and would contact me. they didn't do this so maybe when reading reviews be extra careful as they don't seem to publish all the negative ones.
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Argos Online -- never again

I bought 2 handbasin taps from Argos Online. 3 times they sent me the wrong item (twice they sent bath/shower mixer taps, third time a pair of bath taps which looked like basin taps). When I got a plumber to fit them he laughed: they had a 3/4" thread instead of 1/2" and would not fit the holes in my hand basin. Argos refused to refund my money because more than 30 days had elapsed since placing the original order. So I wasted £45. Argos you are crooks.
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Excellent Service

Ordered a sofa from Argos, was allowed to pick a scheduled delivery slot and was phoned an hour before they came. They even carried the sofa up four flights of stairs to my top floor flat with no complaints at all. Would recommend.
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Absolutely completely and utterly useless.

All excited for my 21st Birthday present! Yay!
How about NO,
How about instead of 5 day delivery, 31 day delivery.
How about not being told? And having to wait aroung all excited when some stupid bloke all warm happy and cosy in an offive somewhere is completely aware that you arent getting it.
Apparently 'lost'
Someone 'lost' my 45kg order.
And now I'm left with nothing to show for my £200 i shelled out.
Thanks, THANKS A LOT.
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Click and Collect comes of age

Argos click and collect used to be more trouble than it was worth. Stock information was often incorrect and the in-store staff would sometimes fail to pick the item from the storeroom before you'd arrived. Which meant you saved no time, it was quicker to order in store.

I've recently started using this service again and was quite impressed. All of the issues I had before have been put right. I recently bought a PS4 from Argos (very hard to find in stock in the UK) and it was waiting for me when I arrived at the store to pick it up.
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Disgraceful delivery drivers was advised in store that they would take large wardrobes avid bed upstairs when they arrived they refused I am unable to lift due to recent stomach surgery

After ordering In store I was told by the store assistant that the delivery drivers would take all the delivery upstairs as I cudnt lift due to recent stomach surgery when they arrived they refused as it was against their health and safety... After completing to customer services I was told I could refuse the delivery and get a refund once I told then it was a large bed and wardrobe for my daughter who currently was sleeping on a mattress they advised I will receive a good will gesture voucher through the post.... But no help in getting these items up the stairs so about as much use as a chocolate tea pot

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Argos Details

About this company

The official Argos UK online catalogue shopping website. Check & Reserve or let us deliver to your door appliances, electronics, furniture, games, gifts, home furnishings, jewellery, tools, toys, video games, watches and more!

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Argos is ranked 15 out of 15 in the category

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