I ordered from this company back in 2007, the order was over $200 CA. I've never received my order or a refund. I was in contact with Stacy for a bit, she kept telling me it had been shipped but that it did not have or need a tracking number and to contact my postal service. Canada post could not find it as it did not have a tracking number and they could not find it in this country and Argoth would not help me track it down telling me that it was my problem to find it. Do not buy from them unless you are willing to part with your money. The items looks really awesome so it's really a shame. May work better through ebay since they offer a bit more security but you will get no support directly from this company.
I was initially worried after I placed my order, received no order confirmation after 4 days and my money was taken. Especially after reading some of these reviews.
....however, after ordering on Thursday..emailing on Monday & Tuesday, I received a phonecall from a lovely lady called Sam, who apologised and explained they were having some technical difficulties.
I'd ordered 4 items, she informed me one was out of stock and she was unsure when it would be in, but the other items were packaged and ready to go. I asked her to cancel the item and send a Paypal refund, but send the other items.
Within minutes of putting the phone down, I had received my refund and a confirmation email along with a tracking number. My items arrived today, 1 week after placing my order.
Overall, a friendly company with good communication. I don't think enough people who have had good experiences with this company are reviewing them!
I wouldn't even give them one star but was unable to leave them without one. My goods ordered as a Christmas present for my son cost £59.94 and have not arrived. The company don't respond to emails and I have reported them to Paypal
Edited 6th January . I received a full refund from the company today. My son tells me that we have ordered from them before and although the clothing was a long time coming the quality is fantastic.
I bought a 54 pounds order in January 2010.The first step from Argoth is take the money.One month and a half later, i sent them an email.They answer it, telling about outstocking of one item, and i choose others, but all of them were out of stock, so i told them to give up the order and refund my money.Finally, 3 months after i had my order at home, but they owe me 13.70 pounds.They don't answer emails, and they tell me about "refunds take more than one month" (from february, we are in may).
Never order from this company, you will NOT receive your goods. I ordered two T shirts on 24.02.2010 and have not received them at time of writing this review - 22.04.2010. There is no telephone number to speak to anybody and I have sent three emails asking where my goods are and no reply. I have sent a recorded delivery letter to their Wakefield address asking for the goods or my monies reimbursed, but still no response. They only conned £34.30 out of me but I am still pursuing them through Trading Standards. Annoyingly I failed to read the reviews on this website relating to Argoth before ordering, but you live and learn!!
I placed my order back in August 2009. After two weeks and no sign of the item, I emailed and was told that the item wasn't in stock (although no mention of this on the website) did I want to wait? I really wanted this particular top so waited and asked to be kept updated. After two months it still hadn't arrived and I was no longer getting responses from emails to Stacy. Eventually in January, I had an email from firstname.lastname@example.org who eventually cancelled the order, but since then there has been no refund and she also has stopped responding.
Their customer service is appalling and they take your money immediately when quite clearly they are either unable or unwilling fo fulfill the order. I shall be joining the other people here in reporting this company to Trading Standards and warn others to stay well away from them
Argoth owe me £70 for items not supplied that I ordered four months ago. I've repeatedly asked for a refund and not received it, and now they're outside the 30 days maximum time period and have broken the law. I'm about to send them a small claims court summons and make a complaint to trading standards. I WILL get my money back, and I will be spreading the word on lots of goth sites so others don't get taken in by them.
I ordered a present and over 5 weeks later no delivery; but they took my money the day after confirming the order. Their phone no is "not available" and they will not respond to any emails.
DO NOT ORDER FROM THESE PEOPLE
I ordered £135 worth of stuff, waited a month and heard nothing. I emailed them asking for some info on why it was taking so long but never got a reply. Waited a few more days then emailed them again saying if I get no reply again ill be forced to claim the money back off my credit card. Next day I got email saying dispatched, few days later and I got all the stuff I ordered. So not sure whats going on with them, but I have to give 3 stars as I did get my order.
I ordered 2 an item in early June and paid £ 27.29 by credit card but nothing arrived. Foolishly I ordered a second item on 25th June and had £34.13 taken from my debit card 26th June. 2nd September I received an email from email@example.com saying as the items were not in stock they'd cancel my order and refund my money within 14 days. Despite another 3 emails I have recieved nothing. Last week I sent an email saying I would take them to court and had a delivery failure from my email provider saying Argoth.co.uk does not exist. When I go to their website which IS Argoth.co.uk it looks like you can still order, but I can not configure the email shown in their contact us section. I still have not had my money back and would warn anyone thinking of buying from them not to. What makes it more disappointing is I've used them in the past and love their clothes.
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