Ordered from their sale, two days later I get an email saying my the dispatch of my order has been delayed.
Two days after that I receive an email saying they tried to call me, yet I have no record on my phone of such a call.
Turns out after accepting and confirming my order they are saying what I ordered shouldn't have been priced as it was so I will either have to pay more or receive a different item - no mention of the option to cancel the order and get my money back at all.
The order I placed also contained another item which is in stock, but for some reason they didn't dispatch it on time due to the other item in my order being problematic. I assume this is to save on postage despite the cost to the customer of not receiving their item.
Haven't been able to get hold of any one in their customer service, and will be reporting them to trading standards for breaking contract which they entered when they confirmed my purchase of the item, along with many other unhappy customers it seems. I wont be shopping in their stores or on their website again. I will also be spreading the word throughout the Leeds student community of how bad they are. As a Leeds based company that heavily relies on student business I hope this will effect them and show them they have to treat their customers well.
I emailed as I thought it was taking slightly longer than usual to dispatch and got an email back right away. Then about 5 minutes later the order was dispatched. Picked up some great deals in the sale and they all arrived on time for a very good price.
Always very helpful! I have had a few problems, stock issues on the website, so they don't have the right stock I ordered and some faulty items. But Ark have always been very amenable and lets me know ASAP, sorted it out and any returns have been processed quickly and my postage refunded. I think everything is very reasonably priced the clothing is good quality! One of my favourite shops online, for dresses to vintage jumpers, they're perfect!
Was thrilled with my items I purchased in feb/ march again recieved excellent customer service. Was watching a skirt I wanted in the sale ( feb/march time) but none left in my size was gutted however recently checked again + more sizes were back in stock which made me so happy! And led to purchase this skirt and another pretty one from the sale. Sale prices were very reasonable for my skirts and I got free delievery with a discount code so was more than happy!! :) Just as they say I recieved a text message and email telling me my order had been despatched :) Items were safely wrapped and beautifully packaged in coloured wrapping. Fast delievery. Thankyou for your excellent customer service you give me. I really have 100% confidence when buying online with you now :)
Discount stated on facebook wall applied to order and then charged full amount,!! Posted about code not working on their facebook wall, they removed comment didn't respond or bother to help (as expected) also removed my posting rights as they appear to not like anything slightly negative, will never use again online or instore. Beware!
I have placed several orders with this company over the past year, ALL have been terrible, items not shipped within time frames, items not in stock even paid for 24 hour delivery and 4 days later they still haven't shipped an order and ring to tell me an item is not in stock so they haven't shipped my order and then almost demanding I choose another item before they will ship the order AND then still expect me to pay the additional p+p for next day shipping! Latest order they promised discount which was applied on checkout but then on the confirmation and card they charged full amount! Posted a non-abusive query on their facebook walls for them to remove it and block my posting rights on their facebook wall. NO respect for their customers and refuse any sort of customer service, they are not even able to take telephone calls on a Saturday! AWFUL SERVICE IN GENERAL! Update well the Director who stated he would happily investigate any issues couldn't even be bothered to respond, so that about sums up this company. POOR.
Ark Clothing I love Ark clothing stores, as all their clothes are lovely, great quality and even better price. I especially like ‘Hearts & Bows’ range. I’m new to internet shopping, I used ark.co.uk on Monday and my order was with me Tuesday afternoon! I was very impressed as it was free delivery too! Fab. I will definitely be using it lots more in the future.
Ordered late on Boxing Day evening (Wednesday) and my order was delivered Saturday. I was worried after reading the reviews on here but liked the clothing so took a risk.. I emailed ARK Friday afternoon explaining that I needed delivery by Wednesday as It was a birthday present. I had an immediate response and ARK sent my parcel "Special Delivery" at no extra cost. Outstanding customer service., I will certianly shop here in the future.
Hi, because of the many negativ reviews i read here (after having placed my order..) I got a little nervous. BUT everything went fine just as expected. I ordered a jacket on friday night and it arrived on my doorstep IN GERMANY on wednesday! Also i mailed the customer service on monday and got back a reply in approx. 30 min! so if there was something wrong with ark it was clearly temporary and now its a great fashion dealer with great services and great prices (thank you ark for the -20% discount code ;) ) also, dont trust the fedex tracking service (at least for international orders) on the day of arrival it still told me the package has to be picked up or send to fedex by the retailer....
Shopped here one time earlier in the year. Absolute p*ss poor service. No response to emails. Just took the money and sat on it without letting me know whether the jacket was in stock or not. Says things are in stock but actually aren't. Waited ages for my Carhartt jacket and eventually had to open a dispute on paypal to get my money back. Rubbish service. One of the worst out there.
I've bought from Ark for ages but the last 2 times I have ordered online I have been sent the wrong items. Returned the first order to my local store who were very helpful and exchanged it for the correct item but it's really irritating to have been sent the wrong thing again, especially as the only reason for ordering online is because it's not in my local store (who are lovely!)! Maybe there shouldn't be 2 different jumpers called exactly the same thing on the website....? Sort it out ARK.... I love your clothes but I'm thinking twice about buying online again this is becoming really annoying!
*** To be fair it's only right to add that the very helpful customer services dept have been in touch and all has now been sorted. I WILL be buying from Ark again as they have been quite helpful.***
Have made 3 order from Ark Clothing in the last week. Each one was delivered virtually next day, the quality and price of the clothes were exceptional also. I have to say, I have shopped online for years, and Ark Clothing has to be the first online service I have written a review for.
Overall the speed, quality and price of my orders was exceptional and I will certainly be using them again, and urging friends and family to also!
I am a director of my own e-commerce website so understand fully Distance Selling Regulations. I made a purchase from Arkclothing which unfortunately developed a fault (nothing to do with them). I contacted them to arrange a return for refund. This was handled impeccably by their customer services team. An RMA number was obtained, I returned the item, a full refund was granted within hours of them receiving the item back and they also refunded the return postage. Faults can happen with merchandise. A measure of a good internet shop is how it deals with such issues. I would wholeheartedly recommend Ark Clothing's customer services.
Bought a Superdry jacket for my son who was very particular about the colour and style he wanted. Staff were extremely helpful checking with the other stores and head office to find out which colours were available. Will definitely shop there again and recommend to friends.