I ordered a Superdry scarf in Dec last year. Not only did it never arrive and according to the Royal Mail website is still Due to be posted on Dec 31st 2011, I suspect it never will be!
They never replied to my emails and like many other people have found they never answer their phone and the voicemail is Always too full to leave a message.
I am now having to claim the money back from my credit card since ark has taken no responsibility even though they were quick enough to take the money!!
Shocking - avoid and save yourself the hassle.