I bought a superdry jumper, a few weeks ago from the manchester store but no longer have the receipt. All i want to do is swap it for a bigger size. The staff in the store said there nothing they can do with out prove of purchase. was wondering if there was any way of exchanging this product.
Although ARK experienced some server downtime, I had placed an order where an item was out of stock, and I was not informed until arrival of the order with items missing (out of stock). ARK could have contacted me prior to dispatch to inform me of the availability or offer alternative products. However, I was very happy with the item I received. As I needed a new jacket I returned to the website and ordered 2 Superdry jackets for £140. This is a spectacular price and one that even Superdry would struggle to compete with - Great prices, great stuff!
Firstly I am really shocked at some of the reviews i have read. I am a new customer to Ark but can honestly say I will definatley be buying more from them. I ordered my first item Just before xmas and was pleased it was free delivery, I expected a delay on the arrival of this item due to the time of year however I was pleasently surprised when it atrrived 48 hrs later. The item was lovely and fantastic value for money. Since that purchase I have had a few other things from ARK and can honestly say I have no complaints the clothes are of fantasic value , look great on, the sizes are accurate and as awell as the speedy delivery service the delivery is free. No complaints at all and will definatly be purchasing more, and recomending to others
I honestly cannot understand the poor reviews for Ark clothing on this site. I have ordered twice from here, once just after Christmas and latterly on Monday of this week. Both times the order has been received, beautifully packaged, in a couple of days. I was advised this Tuesday by e mail my order had been shipped and today I received the parcel. I just wanted to put this on here, as to be honest, after reading all the negative reviews, I almost didn't place my order. Do not be put off - this company, in my experience, couldn't be better.
After reading some of the reviews i am shocked as i have placed many orders with Ark and found them to be very efficient. I have only had one issue with this company and that was that the item did not fit but had no problems in returning the item and receiving a new one within a reasonable time scale. I will continue to shop with Ark as find there clothes excellent quality and reasonable priced.
I place an order on the 26th and nothing! No responce form my emails and nothing from ringing them, I just want to cancel my order but I cant find a way to do that. Will never do business with them again, its a poor way to treat customers! Especially in this current economic climate
Have shopped in the stores before and really liked the brand.
Order was placed, money taken and then nothing. I tried calling - no answer, no voicemail space (like many other people). I emailed - no reply.
At my wits end I rang a store and asked them to contact the head office for me, was told I'd get a call back - never did.
Today I have recieved a refund. No other contact other than paypal telling me the money was refunded. I'm really angry as I don't have my item and I've wasted time chasing them around only to be ignored!! I won't be shopping with them again - not even in their high street stores. Shocking way to do business.
I really wish I had read these reviews before placing my order! I have used Ark a few years ago and was happy with everything. But this time I placed an order that never came, when I log into my account it says "processing" so it's not even been shipped. I've e-mailed them with no reply. Have phoned several times and can't get though to anyone. It seems like they're going bump so I'm going to get money back through my credit card, what a total waste of time! Oh and I only placed mu order in Jan so the christmas rush can't be to blame!
I ordered from Ark on 24 December and still have no clothes!!!!!
Got an email to say my order could be picked u in store, turned up and VERY embarrassingly the girl behind the counter said she had the item but had been asked by the online team to return this???? I have no idea why.
I do not know what to do....after numerous emails and phone calls i have now found who the director of RETT Retail Limited who run ark and as this is a limited company I have found their home address online and have written them a letter. i might get a reply in 10 years time!!
Rubbish and DO NOT SHOP ONLINE during a busy sale period, they will mess you about.
I placed an order on 29th Dec.. Initially I had a problem with citi link as I tracked the item and the status was saying card left but I found nothing. Citi link said they tried to deliver it 3 times. They hadn't as I had not received anything. I continued to track and discovered 2 weeks ago the item had been sent back to the original sender. So I called Ark up and spoke to someone who advised he could see it being sent back and would send it out by Royal Mail the next day. 2 weeks later.. Nothing
I did give them the benefit of the doubt to start with and thought it was citi link who messed up. But I started to follow the comments on Facebook and the number of complaints were building. However yesterday I went to have a look and a number of comments were deleted. It was as if they couldn't handle the negative comments.
I looked again today and the whole page has now been deleted.
I paid by Paypal so have just put a dispute in to get a refund. Unfortunately I can see Ark going under. It's a shame as their clothes were good and I had bought from them in the past with no issues.
I gave them 2 weeks to redeem themselves but looks like they haven't been able to sort out this mess.
Sorry Ark.. But wouldn't be surprised if you go into administration.
I ordered 3 items on Thursday they all arrived Friday. Came on to write a revue and am suprised by the comments. Looked up other online retailers, they all have bad comments too. I presume it's a christmas thing ! Can only rate them on my experience.
I have been waiting for an order since the beginning of January, they have messed me about so much giving my complaint to different people telling me to call different numbers.
However it would seem I am not the only one suffering as there are many people in my situation on their facebook page which in turn they keep deleting due to the amount of complaints or deleting the complaints as if nothing had happened.
Working in retail and having my own small business I know how wrong this is and personally would never dream of letting this happen to my online shop!!
Honestly would never recommend them to anyone especially after them not apologising but making excuses all the way through it.
First of all, i ordered my order the 27th of january to ensure i got the pick of the sales and i was told my order was dispatched on 6th january. Today, i have not recieved a parcel or phone call to say whats happened. I have called numerous times with a "full recording inbox" replied to me and ignored emails from the company email, "Tom" as you can see below and another personal email i had found online.
Although today i called a store instead of the head office and finally i got a reply. I asked about my order and i have been told they will contact me tomorrow and if they do not i will keep calling until i get my money or order otherwise i will contact trading standards.
I urge all of you reading this to call up a STORE instead of head office anywhere in the uk and ask about your order or for somebody to get back to you about it because they do generally answer and will reassure you.
I would give 1 star but the lady on the phone had a sexy voice and sounded pretty so i had to bump it up to two ;)
UPDATE: 30th Jan 2012 - I was called today by a senior member of the Ark staff who has looked through my order and re-sent it to me so i will still be getting my product even though my original parcel was lost. Anybody who has had the same problem just ring up any ark store and they will help you out as they did me.
I ordered clothes from them on the 30/12/2011 and it is now the 26/01/2012. I have sent numerous emails and tried to call, but I have no response or have been told by electronic message that there is "no room" for my message on the answering machine. I want my money back but not being able to even get a response by e-mail is making this ridiculously hard. I would encourage everyone to think twice before buying from ark clothing.
Ordered a Superdry jacket for my daughter as a Christmas present. Pleased it arrived on time but was too small so returned and requested an exchange. Virtually impossible to get through on telephone and e-mail response very very poor. When I did get through on the telephone was told they had a huge Christmas backlog! They have now credited my account but I wanted an exchange! Telephoned 5 times earlier and finally got through, was told they credited my account as the size I wanted wasn't in stock. This is very odd to me as it shows that it is in stock on their website, is this due to the fact that when I ordered I had a 30% discount code and they don't want to exchange for that price???? Daughter very disappointed. What a shame!