Asda reviews

Asda reviews

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Can`t fault my online grocery shopping

I realise that not all people have good experiences with online shopping but I really cannot fault Asda`s grocery deliveries. They arrive within the designated time & have only once had to accept a substitute which was ok. Their drivers are always polite, friendly & helpful, unload quickly and I couldn`t ask for more than that. It costs me very little for this service & I am very grateful to them.
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Asda in Folkestone - worst shop I have even been in

I popped into Adsa Super Store in Folkestone for the first and last time last week - it seems to be only interested in the unemployed, or in people who can shop during the day. Since it is open until 11pm and I was there 4 hours earlier at 7pm - the manager should be seriously questioned why the store was in the state it was. It was only 7pm and I went to the pizza deli - no sign at all to say it was shut (and considering the store is open until 11 it didn't occur to me it might be closed). I stood there like lemon for 10 minutes waiting to be served until a member of staff came out of the back and when I asked if anyone was serving she looked at me as though I was an alien - it was after all 7pm. I gave up on pizza and went to the fish counter (the fresh one was again closed) the prepacked fish counter was blocked by 2 large pallets of soft drinks - so that's now no fish and no pizza. So I then move on the fresh bread stand - this one is blocked in by 2 pallets of crisps stopping access to the bread. At this point I just gave up - what is the point is having produce in a store that you don't allow the customers to access. If it was near to closing time I could understand but this was 4 hours away and the shop should not have resembled a warehouse.
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WILL NOT BE USING THIS COMPANY AGAIN!!

I did an online shop at Asda on Friday afternoon and booked it in for delivery for Saturday morning between 7am-9am, delivery turned up no problem. However, just by luck I happened to look inside the bags and found out that instead of sending me 4 chicken pies, 4 steak pies and 4 sausage rolls they had decided to substitute these items with 3 loaves of bread?? Who on earth picks the items for them? Also I noticed my shopping came to less on the delivery documents but they have still charged me the full amount, definitely not using again.
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ASDA - Are we really better off? NO!!

In my prolonged experience with ASDA Customer Services, the answer to this question is an unhesitant and resounding NO.

To shorten a long and convoluted story, I received the delivery for an order (Order No: 14630751543) I placed online on the 23rd of January. I was recovering from a back injury at the time, and the gentleman who delivered the order was kind enough to carry it into my kitchen for me. After I received the paperwork and he had left, I began checking the contents of my order against the paperwork, and was shocked and dismayed to find that about HALF the items had been left out of the order, items which I had still been charged for... And, even more horrifying, the amount charged on the paperwork does NOT correspond to the amount that ASDA had debited from my bank account.

I have now made FIVE unanswered and totally ignored phone calls to ASDA regarding this. Each time I hear promises and promises from the charming, yet totally moronic, “Customer Service Advisors” who assure me that a manager will ring me back, and then attempt to pacify me with more promises of compensation in the form of e-vouchers – “the voucher will show up automatically on your account”. Well, the “e-vouchers” are yet to appear, and, surprise, surprise, I am still waiting. It is now almost three months since this happened, and I am now not very optimistic that I will ever get a reply. I have NEVER in my life encountered such a useless Customer Services Department. I am absolutely revolted and disgusted with ASDA. In essence, they have STOLEN money from me. I have been charged for items that I had not received, and now they just stubbornly ignore it.

I urge other consumers to exercise extreme caution when online shopping at ASDA, and be certain to check the paperwork against what is taken out of your bank account afterwards. Personally, I will never shop at ASDA again, and I actively encourage people not to shop online at ASDA either.
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Absolutely appalling

Home shopping service.

Driver was late, no phone call to advise of delay to service. Driver then lied to me as to whom is responsible for reporting the delay i.e. he blame head office, head office blamed him. Always a sign of a quality outfit when no one accepts responsibility.

Then a dozen or so items missing. 14 phone calls and over 13 hours later issue resolved.

Never, ever again will I use this incompetent, disorganised, miserable excuse for a 'service'. Thoroughly, thoroughly useless.
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Worst Online Shopping experience ever!

I ordered 2 dinner sets, which not only arrived late but also with one of the plates broken... this is the conversation I had with customer services:

CS:
Thank you for your email about the damaged plate.
I'm sorry you received this part of your order damaged. I'm disappointed to know this has happened. This is certainly not the experience we wanted you to have.
I'm unable to have a replacement send out a replacement. You're more than welcome to return the dinner set for a full refund to a local Asda store. Refunds take 3-5 working days to show on your PayPal account or I can attach a goodwill gesture of £2.00 if you'd like to keep the dinner set.
Thanks again for contacting me and if there’s anything else I can help you with, please let me know.

ME:
I ordered the dinner set online because I have no local ASDA store close, so if I have to go to an ASDA store to return it, it will cost me more money on one side but also I will have to buy another one there and bring it home with me which looses the purpose of having an online shop.
If I accept your £2 'goodwill gesture', I will have a dinner set with one plate missing, which is not what I ordered.
Considering I bought 2 dinner sets and one of them arrived perfectly fine, it tells me that either the messenger didn't carry it with enough care or the plate was already broken when it left ASDA premises as there was a piece of sellotape kind of holding the pieces together. I sent you pictures in my previous message.
So, from my point of view, I think it's quite fair that I ask for a replacement plate and I can always send you back the broken one with your messenger.
Doing that will definitely improve the client experience and will show me that I can buy from ASDA more often.

CS:
I'm sorry you're not happy with my response. I can understand that you expected to receive the dinner set in a good condition.
I can confirm the only options available, is to return the dinner set to your local store or via a Collect+ point, you can locate your closest outlet by following this link www.collectplus.co.uk/asda.
We're unable to send a replacement out.

ME:
So, you are telling me that the only solution you've got is for me to go and return the items to any of your locations because you're unwilling to send one plate???
Is that correct? So, you're telling me, even though it wasn't my fault, I have to carry the whole dinner set to one of your locations, return it, wait for you to get it at ASDA to review, then wait to get my money back, then order again the set (as I will have 1 dinner set less), pay for delivery, wait again for it to arrive and pray for it not to be broken because otherwise I'll have to redo the whole process again???
Is this for real? And you think it's right that a company the size of ASDA should treat their clients like this???
We're talking about 1 plate for god's sake! It's not like you're going to glue the one I have and resell it, you'll just replace it with another one in your warehouse, so just send me 1 plate replacing the broken one and i'll send you the broken one...
I just can't believe this is becoming such a pain! It's only 1 plate! You'd rather loose a client than replace the one plate... Unbelievable! Business must be going real good...

CS:
I'm sorry you're not happy with my response.
These dinner set are not sold in loose pieces. Therefore we're unable to sent out one plate. We don't do exchanges on these items. The customer needs to return the item for a full refund to a local Asda store or via Collect+.

After this, you can decide if you still want to buy from ASDA or look elsewhere... I will definitely look elsewhere next time!
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Totally useless, why not say out of stock on website instead of just sending substitutes!!

For the second time my ADSA order have been 60% full of substitutes, why have an online site if it never has the products to deliver! Surely better to put an out of stock indicator like all of the other supermarkets do. I will never bother ordering on line from them again a total waste of delivery charge !!!
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Waited Saturday didn't arrive...

Waited Saturday, didn't arrive, also there site seem dodgy, Yodel didn't communicate anything... 100% stay away from these.
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Never had a problem

Prices are good, we shop here very week for the past 10 years. Never had a problem with this company.
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customer service INEXISTENT

I've never had problems with ASDA but the last 2 deliveries were a nightmare!
The 1st one did not take place during the time slot booked and nobody was bothered to inform me. Phone lines were CLOSED after 8pm so couldn't reach them (now they're supposed to be open until 10:30pm but they're 24/7 BUSY).
I phoned ASDA the day after and I was told my order was cancelled! I live by myself and no one else has access to my log-ins, or orders online, so that was clearly a LIE from customer service, as probably the driver got lost...

Two months later, I order again, and specifying to PHONE me if delivery would be delayed, as I had to leave the house. Delivery took place after HALF AN HOUR from the end of the slot of time booked, no one phoned to tell me, the driver called me AFTER the deadline, when I was already panicking because I couldn't get through a customer assistant (40min holding) and my order resulted DELIVERED on the website!
When the driver called me she told me she got lost... I had to step out from my apartment while at the phone with driver, search for her as she could not find my street.... We eventually met up somewhere in the area and walked home together...

For this order I had a £10 e-voucher which has been applied before payment, but by checking on my bank statement I can see they took the whole amount!
Needless to say I'm trying to phone them (nearly 1hr holding) and lines are busy.

Don't waste your time sending e-mails (as I'm doing...) because no one is bothered to reply.

ASDA customer service SUCKS.
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Lack of People skills (Small Heath, Birmingham)

I approached a staff member at the petrol kiosk to inform her that the car jet wash she had directed me to wasn't working. She was vile and rude. My advise is don't approach the petrol cashiers when they are outside the kiosks - for some strange reason they think they are going to be robbed !!!
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Disgusting Customer Service

As a long time user of Asda on-line services I was infuriated that when I reported a problem with their website (still ongoing over 24 hours later) I was spoken to as if I was an imbecile first by Piwai who "escalated " my problem to Darren who announced the problem was my fault! Then later by Janine who said there were technical difficulties that had just been reported 12 hours after my first call. As I had just paid for a delivery pass and now cannot book a slot or place an order I asked for my money back but was told this is impossible, basically I am still extremely angry and feel completely ripped off, way to go Asda
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Theft!! I am disgusted!!

NEVER USE ASDA ONLINE!!

Still awaiting my delivery from Thursday. Three days later and after a total of four hours on the phone, I still have no delivery and no refund. Have now been told if I want to cancel (I just need some shopping in my fridge!!!) I need to wait 5 days for a refund.

This is the second time this has happened and I've only used the service three times. I will NEVER USE them again.

Take a look at online reviews... I wish I had looked first as this seems to be very common.

Disgusting service.
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Shocking Service!

NEVER ORDER FROM ASDA!

Not only did my order not arrive when I waited in for it after booking a 2 hour slot, I was on hold trying to speak to someone for 25 minutes whilst being charged at 14p a minute. When I managed to call the local branch and was told I would get a call back which I waited an hour for and never received. I called them back myself and spoke to an extremely unhelpful man who informed me my order had been rejected as I wasn't in when they delivered. First of all I have been in the house ALL DAY waiting on this order. Secondly my front door is in my living room so there is absolutely no way your driver came to my property and having my order rebooked for the next day is completely unacceptable especially after the hassle I have experienced so far I wouldn't trust asda to actually turn up with it. I asked to speak to a manger as I was not happy with the situation and the offer to rebook my shopping for the following day, to be told that I couldn't speak to a manager as nobody else can deal with the calls at his desk. When I then insisted and said I found this whole situation unacceptable he came across as extremely unwilling to help and he said I could get a call back within 2 hours, again I find this to be extremely unacceptable considering it was now almost 2.30pm I have been waiting since 9AM for my delivery. I now have no shopping and as a result nothing in for dinner!!

Awful service, terrible customer care....I will never be shopping with them ever again!
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ASDA GROCERIES ONLINE SHEFFIELD - WILL NOT BE USING THIS SERVICE AGAIN

I am currently a student who uses asda groceries weekly, after making the purchase I paid a further £3.00 for it to be delivered the next day.
The Adsa delivery rang earlier than expected and as I was in a lecture and missed the call. From previous experience when I've rang back the delivery driver within time slot allocated and he's came back to my delivery address but this time he did not pick up.

I proceeded to ring asda customer services which directed me to a call centre where the reception was very bad however I was greeted by a lovely operated who, despite having poor English eventually was able to inform me that she would contact the store and have them call me back by the end of the day. This did not happen.

The following morning I rang the call centre again and explained the issue where I received the same solution and I must wait in for a call that I would receive by the end of the day. By 6pm I still had not received the phone call therefore I rang asda customer services again, explained my issue and to which I received the same solution and promise from the call centre to ensure I was satisfied with the response. Still no phone call.

Miraculously, the following evening at 6pm I DID receive a phone call from a very impolite colleague from the asda store, where it was explained to me that I was wrong to contact the customer services, and I was informed that I would have to repurchase my delivery as the money would not come out of my account unless I signed for the delivery (which I did not do as I did not meet the delivery driver).

I've just got off the phone with my bank who informed me that though the money does not appear on my statement, the money has been taken from my balance therefore the money has been taken out of my account and a week later I still do not have my goods.

I will be going to the store later today to express my full concern and request a refund and I WILL NOT be using this service again.
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Very Bad!

I did a asda Home delivery when it arrived some items were missing My Mothers day Gift for my Mum and Chocolates, I was very angry but i got a call back saying that the missing items were in the Van and the Driver will delivery them Thank God!
I got all my shopping but i will never use Asda again!
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WORST SERVICE ONLINE

THE BAD
-Firstly i had a order which came to £65 but the final bill when really i was charged £75
-Secondly after spending time to sort out a refund for the price difference, ASDA had the cheek of taking out a second payment for £65 causing my bank to go into the red.
-Thirdly when communicating on the phone, i was redirected 3 times and each was as rude and arrogant as the other operator.

THE GOOD
-The shopping came on time, the driver was polite and helpful and the groceries were not damaged.

Overall I would NOT recommend ordering online to anyone with ASDA, the lack of communication from the company, the unacceptable rudeness of the phone operators and the ridiculous payment methods can cause more trouble than you would think, stay clear of them.
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Horrible in slough.

We were told it would be £50 total, but when my roommate signed when he received the order they left a bill for £80. No communication, no warnings about the massive increase... Though shopping at asda would be cheaper. It was my first and last time for me though. Do not recommend at all.
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Absolutely hopeless

Paid £15 for 3 months deliveries and the two occasions that I placed orders they have not turned up. I have called today waiting for a delivery 4 hours overdue to be told they will not be coming. I have a 2 year old son who will have no breakfast as we have no car to go shopping. Shocking company to deal with and no customer care
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BEWARE OF ONLINE PRICING POLICY !!!

When placing a grocery order online, please be aware that you may end up paying much more than the prices quoted!! It seems that buried deep within the Asda Terms & Conditions, you are agreeing to pay whatever they choose to charge you on the day of delivery, not the prices shown at the time of your order. This means that despite my total order this week coming to £81.88, I was in fact charged £89.80 when my delivery arrived. Absolutely disgusting, no more shopping online at Asda for me!!!!!

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