good price and offers, bad floor staff and terrible background music
with the cheaper guarantee, you are not missing out on savings from going to other stores, and they regularly have 'spend over £40 and get £5 off your next shop' when you next spend over £40. What I have a problem is the background music, which is modern and at times too loud. When I go shopping, I want relaxing music that doesn't make you feel like rushing in and rushing out. Haven't these people heard of research? I can guarantee that all the older folk don't appreciate screeching music blasting at them. When I asked the checkout lady why they played such crap, she agreed and said the head office dictated the music played, and also the temperature of the store! regardless of where that store was located it was based on where the head office was located and their weather that day! The floor staff need lessons in customer service and manners, like the customer should have right of way when they are walking around, not the staff with their huge trolleys. I have had my foot run over and almost been hit more than once, and then there is the reaching in front of me to stack the shelves, unbelievable! no manners and no customer service skills at all!