I ordered a Microwave to be delivered, paid by debit card. The mew oven came and it didnt work. I phoned Asda to be told that it would be collected tomorrow or the next day, I asked about my refund and was told that I would get it when the oven was at their depot, I wasnt too happy about that as they had debited my account instantly when I bought it,but I had no other choice. The oven was collected 2 days later and I was informed it was at their depot the day after that. Nothing appeared in my bank so I phoned up to be told that the refund would take a minimum of 3 days due to 'the way the banking system works', when I said again that they took it from me straight away they could repay me straight away, it didnt happen. What chance has one man got against a accounts dept run by someone who thinks they are a diety and can hang the phone up when they feel like it, annoyed? Yes I am.