After reading a lot of the other reviews, it seems like luck is involved with asda. I have been shopping online with them since september and have never had any major problem. Sometimes they forget the odd thing but sometimes they have added in extra and not charged me!
I bought a Garden Furniture for just under £300 and paid an additional charge for delivery as specific time on Saturday 20th July. This was under order no 11702965 for Asda colleauge if they bother to read the reviews I waited for an hours after the delivery window to see if they would turn up. Thie wait was in vain.
I tried to ring the delivery company called Arrow XL on 21st but could not get through. For some reason they were only open from 16hrs to 18 hrs in afternoon.
When I rand Arrow KL today and spoke to youg lady she was not bothered about of service provided all she was interested in was giving an excuse why the parcle was not delivered.As such I asked the order to be cancelled
I rang Asda after that and they were equally pathetic in terms of service. I asked for Senior Manager. The manager was not available so I left a message for manager to ring me. Approx two hours later I had not received a call so I rang again. Again I was advied that Senior Manager was not in. So I asked when I would be refunded my monies and what I would get for my wasted afternoon. I was told that delivery charge could be refunded immdiatelly but the value of the furniture would be refunded when the table was returned back to their warehouse. When I challanged the lady for these she could not explain or refund the full amount.Asda does not have system which can differentiate between cancelled orders due to failed delivery and returned orders due to other reasons. As such any body buying big ticket items from Asda Direct need to take care on this as your monies could be blocked for a long period of time and will be for one to chase the funds. I would think three times before I would buy again from Asda Direct due to attitude of their team which has lead to pathetic post service
i ordered my shopping online last night (fri) to be delivered today (sat) 10-12 am! i get a text message at 11.10 to say my shoppings been cancelled. i call them up and the say my card declined errr i dont think i check bank on phone and theres more than enough to cover £70 worth of food!! asda said theyve tried several times to take the payment! i ring bank to find out they havent tried at all. so now im left to go shopping with 4 kids under the age of 6 whilst husbands at work. there response nothing. i spend over £1000 a month at asda including clothes and previously worked there for 5 years. i will no longer do my shopping on line or in store. tour customer service is absolutely shocking i wouldnt treat or speak to anyone the way they have done to me today!!! as long as they get there money they dont care about customer service!i will not be recommending them to anyone either!
I've used Asda home delivery for groceries on and off since their days of the telephone order service (with the lovely gentlemen from the north east of England taking the orders). I use Asda, now via a laptop, every couple of months. The delivery has normally been within the 2 hour slot. Occasionally early, but they have phoned first to check I was in. The quality of the groceries have been fine. The occasional substitution, but normally fine. Although I have to say Asda do get the prize for the most weird substitution, ordered - a packet of cigarettes, delivered - a plastic picnic set for one. The only similarity, they were both blue. I just had to laugh. The substitution was the healthy option!!
Recently for the first time for years I've had need to phone their customer service over a missing item. They are no longer the lovely northern gentlemen, they are obviously not located in the UK, seem to be really friendly, if a touch over chatty at 10pm at night. They have promptly dealt with my enquiry and refund produced in a few days.
I will continue to use Asda for groceries from time to time. I will also use Tesco and Sainsbury for my online groceries. For me the service from these 3 suppliers are about the same. Just depends on what I need to order as to which one I use.
Ordering from Asda Direct was easy enough regrettably though I wasn't aware that they use Yodel for deliveries.
This is where it all went wrong and I'm not surprised BBC Watchdog have had their teeth into Yodel on more than one occasion. Please ASDA do yourself a favour and ditch Yodel, cheap isn't everything.
Samantha Harrison found this review useful
I've just wasted a whole day off work because they cancelled my order for a TV in the evening after I'd booked time off.
Their customer service team are no better and told me someone would resolve the next morning but never recieved a call. After I chased it they said someone would call wihtin 3 days!! I ordered next day delivery
I shall be sticking with Tesco and Sainsburys from now on.
Samantha Harrison found this review useful
Ordered a desk a couple of weeks ago from Asda Direct. I chose Wednesday and took the day off to collect at home. On Wednesday, looked at the tracking and realised it had only just arrived at Citylink's end, they had the delivery time as Thursday to my surprise. I called Asda up, a friendly girl told me it looked like it was still on track on her system and told me to call back again at 4 if it had still not arrived. Lo and behold, it didn't arrive so called back.
Another friendly male member this time said he would call the delivery company and give me a call back. He actually did call me back and told me it it wouldn't be coming as Asda had dispatched it late to Citylink. He apologised and gave me a refund on the shipping. We re-arranged the shipping to Friday (wish they could do Saturday but apparently Citylink couldn't do it), I had to drop one of my appointments to be in. Anyways on Thursday for some reason Citylink tried to deliver it. I was at work so no one was home. More weirdly Citylink said it had been refused and would be returning it to the sender! Perplexed I rang up Asda, they had to call Citylink once more to get the delivery date set to Friday.
It did arrive on Friday as promised and I am pleased with the product. I thought Asda's customer support were excellent and very friendly. I was expecting bad things based on the other reviews but the South Africa based customer support are very nice and speak good English, never had a problem communicating with them. I did get my shipping refunded so they came through with that promise. I guess my most "iffy" experience was with Citylink, their "refused" delivery attempt was strange, almost like they didn't bother? Would be happy with use Asda again if they used a different courier and got their chosen day deliveries on time.
I rang customer service today at head office Leeds, my problem was sorted efficiently and I have nothing but praise for LYNNE who genuinely cared and wanted to help me.
She was professional but showed empathy and sorted my problem out straight away.
I am a huge asda fan thanks Lynne they are lucky to have you :)
I suffer badly from arthritis and so use a trolley and cannot wait in line. Unfortunately, unlike Tesco and others, ASDA does not allow trolleys in its self-service tills as I was rudely told at their Isle of Dogs store. So not only do they have bad customer service but do not care for their older, more fragile customers.
I applied for a job at asda I'm more qualified than the whiole staff put together , yet they send me an email saying we won't be taking it any further. I'm sorry wasn't I disabled or is it the fact I was born in the uk and don't wanna send my wages to a third world country. I walk into asda and the people working there are morons i hate you asda and your student staff.
Delivery slot missed. Called customer services, and they said they would investigate and call back. Did they? NO, they just went home, found out the customer service center shut at 10:30, they just had taken us for mugs and went home.
Knowing where the van was despatched from is a 24 hour store, called the duty manager, apparently the van driver couldn't be bothered to make our delivery and had taken it back to the store. No phone call to us, the customer at the time. No excuses, no apology.
Unacceptable service, and ASDA no longer deserve our customer, home delivery or in store - ever again.
ASDA may be cheap, but cheapness can not compensate for basic customer service.
ordered two 3 piece bed room furniture sets.
received a text message delivery Thurs superb
only two side tables come
two days later text delivery Friday
two chests of draws come
contact them sorry its been sent by different couriers yet was collected from asda at same time
delivery company tells me we will deliver it when we say
contacted asda we will sort it
they arranged it for wrong day rang back told them then rearranged it
wardrobes turned up boxes all smashed in and ripped with footprints all over
one wardrobe was damaged
rang them they then said to return it i would have to dismantle everything and send it back for a new set
complained again same response
complained again we will compensate you and will call you back
receive email £20 e-voucher no apology
rang again once we receive the wardrobe back we will then send you another back out
sending all furniture back which they wont be able to resell as dismantling will result in it being damaged but they insist
£15 worth of phone calls 8hrs of my time and nothing to show for it
I have heen ordering from asda for weeks, and every week i have a problem with the products. For example once i received plums with fungus growing on, then today i found out tortilla bread that i ordered was already off on the day i got my delivery :D absolutely redicilous, once i ordered my one month old baby infacol, they sent me calpol from 2plus months, or once i ordered brown hair dye they sent me red instead :D , or sometimes they just leave something delivered, i have so many stories to tell... And delivery prices are absolutely mad, last time i paid 5 pound for fungus plums and gone off bread,
Please people avoid asda, it might be cheap but the products you gonna be getting are awful. I rather pay more money for quality products and good serivice.
Absolutely fed up with asda, and NEVEr gonna order online again
We have been using home delivery for a year now since our daughter was born. We have a delivery once every couple of weeks between £100 to £150. We have had everything wrong from missed delivery slots, 4 hour delays, mouldy fruit (fit for the bin only) and the constant lack of stock of all the regular items. Today was the final straw, they 'apparently' had no bags of salad, cucumbers, cress, carrots, packs of mushrooms or celery - I bet if I walked into our local store they would have it on the shelf. We now need to go shopping again - I thought the idea of online shopping was that we did not need to go!?? Surely this is worse for the environment and this is now costing us more money as we are paying for delivery and now driving the 20 mile round trip to the store. A couple of the best substitutions were Prawn Crackers replaced for a bag of Skips - because we always have Skips with Chinese don't we?! The other was flat garlic bread replaced with a margarita pizza... again I did not really fancy a cheesy tomato pizza with my spaghetti...
Finally the customer services team appear to care even less about your problems and even when the 'manager' rings you back he sounds like he can't be bothered.
So ASDA - just to let you know we so we are now moving to try other home delivery service and taking our £3000 to £3500 spend a year to someone else who might do a better job.
Samantha Harrison found this review useful
Well I ordered a BLACK BIKE and GET A GREEN ONE. Not happy. Sending Item back. Trying to sort return is difficult and frustrating. Stroppy South Africans on Customer service. CHEAP NON UK CALL CENTRE STAFF don't give a toss.
Emailed Director equally disappointed with response. Buy from Tesco or Sainsbury but not this lot. they take your money and don't give a toss if your not happy or out of pocket due to their mistake, avoid YAR.
I ordered the first time from Asda online groceries with a two hour delivery slot 3pm-5pm today. Waited for two hours, just about to give up and the delivery man knocks at the door. My items are on the path, an electronic device is thrust into my hand. SIGN THE BOX says the delivery man. I signed, this is my first delivery from Asda. He rushed off, not surprised as he left me with substitutes that left me short on pocket and what I'd ordered.
Tried three times to sort out the problem with customer services who are rude, unconcerned and barely audible, don't know where their call centre is based.
Basically I have lost out but decided never to deal with this company again and I would rather pay more for my groceries and deal with professionals.
Lesson learned, will never recommend to anyone.
Don't waste Your time placing Your order!
My first order didn't come at all. No one called me to inform me that It's not coming so I've waisted 4 hours waiting like an idiot for my shopping!
Last week decided that I will give it a chance again. Placed my order and booked a slot 8-10 pm. Got my shopping at 11.30pm!!! All frozen goods that I've ordered were defrosted!!!!
Called up customer service twice and I supposed to be called back but I got ignored!!! Or maybe they are too busy to call everyone because they get so many complains!!!
Don't waste Your time and money. Sainsbury's is much better!
i ordered a clothing order online and tracked the order using the internet tools. asda sent me an email saying "great news your order will be delivered today" nothing arrived so i emailed them. the tracking page still said that the order was out for delivery. this then changed in the morning to say that they had delivered it yet i did not have the parcel. i rang the customer services dept and they could only look at the same tracking page that i could see but they could contact the delivery company. i had to basically order the customer service person to do this as she was not going to do anything! she called me back and said that she had spoken to the delivery company however the driver was not answering his phone and they would call me back again in 3 hrs. during the course of this conversation the girl inferred that i was a liar and that i actually had the parcel!! and that it was in the secure place you nominate at the point of ordering which i had already checked and already said the parcel was not there (so she had not listened). I did not get my phone call back in 3 hours. i called asda 6 hours later and spoke to another customer service person who was so brusk and rude. she refunded me £3 delivery charge and i said that i wanted to have feedback from asda about what they were going to do about the previous person being rude and the actual complaint i had made. this customer service person (lee) basically sighed down the phone and said well im sorry but thats all im going to do. i asked to speak to a manager and she said that they did not have one, that they self managed themselves. i said that i worked in retail and had done for 17years and that no company would not have a supervisor or manager. she then said that they were all in meetings and that she would pass on my number but could not say that they would call me. I asked her to repeat her name and also about the training that the customer service team receive before they deal with members of the public. she then put the phone down on me! i will never ever use george or asda again. they use hermes as a delivery service who are terrible.
Ordered my shopping online, paid for it but they took a second payment from my account without my knowledge. Still waiting to recieve my money back nearly 3 days later. The ceo is ignoring me, so are the email correspondance, and the phoneline personel are rude, and unhelpful. Please do not shop with these people online or instore as they take two payments and they then refuse to do anything about it.
So upset with Asda. Ordered a table and chairs set for outside. Received 4 emails, 3 phone calls and a txt all to conform that it would arrive on Tuesday the 21st between 9 and 1. Tuesday came and went! No delivery. I emailed customer service.... No response . Then I received the 'how did we do' email (as if I had received my order) and I went to town on them! Still no reply. Called customer service and even though the tracking on the arrow xl website says 'out for delivery' (since thursday, it is now monday) the customer servide centre claimed it was due for delivery on the 28th! what the? Cancelled the order! Will go somewhere else. The nice guy at the call centre can eat my shorts! What's going on Asda! Sort it out....disgusting!
As my wife said a few posts ago we ordered a Samsung for next day delivery. A week later after 6 calls and 2 emails to their "customer services" for non-delivery I cancelled and finally got a refund (they even made me wait 30 mins to get the refund while they "checked something"). Their South African call centre whilst full of "I completely understand" type platitudes but actually did nothing to resolve the non-delivery. 5 times they promised to investigate and call me back and not once did anyone bother to do this. They could never put me onto a manager to escalate the matter as they were always "busy". They even called the delivery co Yodel to ask why it hadn't been delivered when it had not been even collected from their warehouse!
After cancelling with Asda we ordered it from Tesco and had it the next day in our local shop at 2pm with no fuss, no hassle and no lies - just like it should be. Well worth paying the bit extra on price for.
I used the online service to have my entire shop delivered as I work full time and have two boys who would rather not shop around the supermarket!! So I choose a slot for 7-9pm thinking 9 at the latest for my dinner!! Now I had a phone call from a very unintelligent rude delivery guy telling me he can't deliver tonight can he come tomorrow morning instead? No explainations nothing!! This is unacceptable as I have told him, the store and their direct line who said they would ring me back with a better result and haven't done!! So now here I am at 21.44 and no dinner no delivery and need my bed as I'm ill and tired and have work tmrw!! Not on!!
I placed an order online at Asda Direct and got through my delivery email this morning:
We're happy to say your Asda Direct order will be delivered today. "
Great, however like most couriers they gave a wide window of delivery 8am to 8pm but knowing a delivery was on it's way we juggled today around to ensure that someone was here all day.
Waited in all day, taking off time of work, arranged friend to do school run but nothing turned up!
Phoned up the Asda Direct helpline which turns out to be in South Africa! They claim the courier ran out of time 16:22, thats over 3 and half hours before the 8pm cut off? They didn't bother to call, they didn't bother to email, they just expect you to wait and find out for yourself.
The Asda Direct staff agreed that it wasn't great and said they could arrange for delivery the following day, I explained that I'd taken work off today, meaning I had all of today's work to catch up on, and if they were to use the same useless courier "Hermes" I would be scared of wasting the time again,
I suggested to them that they arrange for my local superstore (5 miles away) to send out the missing delivery on the Grocery van today so that I didn't have to take off any more time and they honoured their contract. The manager "Ryan Poole" said they could not do that, he said he had very limited ability to do anything and could only arrange a redeilver with the same dodgy delivery company...
Today I entered asda in Chelmsford at 7.40am wanting to return a pair of shoes that didnt fit my son. I went to the george section only to be told that they werent open until 8am (the actual store itself opens at 7am) and to go to the customer service kiosk where they would be able to help. I went to customer service only to be told by the lady at the counter that she doesnt open until 8am and should go over to the George section. Do you think im some kind of idiot who is going to keep running back and forth.
I am very aware that my receipt does not state that I can only return an item between specific times. If the store is open then surely I can return. Do not open the shop at 7am of you cant provide good customer service until 8am.
What a joke asda has become!!!
I was sent a faulty trampoline, trying to get this exchanged is becoming a nightmare, I will never use adsa direct again and would advice others to do the same, I should of paid attention to all the bad reviews, instead of thinking it only happens to other people, I will stick with Amazon from now on, and the brilliant service the provide.
I used Asda delivery when I was a student at Kingston University. With all the assignments and exams, I simply didn't have time to shop! I should say that Asda saved our lives :))) We would buy groceries for the flat and the time we had to spend was very little. Especially when the first purchase is made and it remembers your choices. In 1 month it would take us 10 minutes to order our weekly shopping and fill the fridge. I still use online grocery shopping but go to the actual shop from time to time to try and see something new.
Asda- online groceries. I ordered my food shopping Sunday for delivery Monday 29th between 5-7. I called at 7.08 and was told the delivery was just round the corner so should be 5 minutes. 7.38 - still no shopping. Called again and asked here delivery was, informed them I was now late for work and had to leave. The gent informed me that someone would call me to re-arrange the delivery. He asked me convenient times on the 30th, I said before 8am or after 5pm. No phone call recieved. Then I called at 9.28am and recieved "we are busy please call back later". I called again at 16.51 and was then told that the delivery van broke down yesterday morning. So firstly how could me delivery have been "round the corner" if the delivery can had broken. Then I was told that someone had been trying to contact me ALL day on a number which the phone was sat on my desk all day, in full signal and full battery?????? Lies and lies again. I was then informed that someone would be calling me back .. AGAIN still more lies as I'm AGAIN waiting for a call back. If I didn't want any blooming shopping I wouldn't have ordered any! WHERE IS MY SHOPPING?????. I am absolutely disgusted at customer service and the repeated lies.
Charlotte West found this review useful
I have contacted Asda Bedminster over one hundred time asking them to reduce there noise pollutions in the area. This is the last letter I wrote;
To the General manger/ CEO
I'm am writing this e-mail to tell you about on going problems of your noise levels that has an affect on your quality of life in the Bedminster Bristol. I have spoken to Steve the store manager and he assures me that he has spoken to companies that deliver to the store comply with what he asks. We have a on go problem with your bin exchanges. This is being done before eight o'clock. We as a community have been told that this practise will be done after this time, to give people in the area a break from being woken early. This from time to time is the case but then for some reason we are woken most morning with early morning bin exchanged ! Why does Asda break it's promises all the time. Why are you not proactive in the area? knowing there has been noise issues for years? Why are the people in the area calling you with complaints.. If there were no issue people would not ! You must know about the noises that disturbs the community. We have sent many signed letters from the residents in surrounding area, with our worries. I have secondary glazing in my bedroom, even with this fitted the high noise levels still penetrates through.! Please can you help us live a normal and peaceful life in the area. It would not take much to solve these issues. If you are serious about being in partnership with the community you would listen to us and be more proactive. Please start to act responsibly, you are disturbing people in there daily lives. In all the years I have lived not once have Asda acted proactively or changed your practises to help us out in the area. Its us calling you to tell you that issues are there. Why don't you know it's there? If there was a fire outside you would know! Why not when your noises are there??
I would like a reply !
The community firstly !
Mr T Gwyther
This has been going on for years now and they refuse to change! What can we all do ? Can someone help us ?
I placed a grocery order for delivery by 8pm. It hadn't arrived by 8:30pm so I called to find out where it was. The person I spoke to said they would contact the store to find out. They then told me it would be delivered by 9pm. It still hadn't arrived by 10pm. I called again. I could hear regular, steady breathing but the person on the other end of the line did not speak. I suspect they were asleep. I hung up and called again. This time I was told that the store had added a note to the order at 5pm saying they weren't going to deliver it. I asked:
1. Why had the store decided not to deliver the order - the person I was speaking to didn't know.
2. Why the store had not called me at 5pm to tell me they weren't going to deliver the order - the person I was speaking to didn't know.
3. Why I had been told at 8:30pm that the order would be delivered by 9pm - the person did know. There was a note against the order saying that the first person I spoke to had been unable to contact the store. When call centre staff don't know when an order will be delivered they are told to tell customers that it will be no more than an hour late, because most late deliveries are no more than an hour late.
Later that night I lodged a complaint on Asda's website about the above, asking for a response by e-mail. To date, some 6.5 weeks later, I have not received a reply by e-mail. I did, however, receive a voice mail message the day after confirming that call centre staff are told to tell customers that late orders will be no more than an hour late if they don't know what's happened to the order, dismissing that aspect of my complaint as unjustified. The voice mail made no comment on the other points above.
Ordered a sofa bed and paid £14.95 for named day delivery.
On the day of delivery went blind to track progress only to see that the item had just left the warehouse and was with the carrier hundreds of miles away.
Called asda to find out when my delivery would be. A lady took my number and promised to call me back. She did call and said the delivery would be the next day.
But! I get a call late in the evening from the carrier to arrange delivery for the next week. Fuming does not even come close. Two days wasted. And asda customer service do not understand why I am angry and have still failed to explain why you can book a named day delivery which they have no intention of keeping.
Waiting for my refund now :(
Im so angry i could scream!I ordered a bbq for my husbands birthday and got a phone call the next day saying it would be delivered on Friday fantastic i thought his birthday was Saturday. i waited in all day no delivery. called asda very sorry it would be delivered Saturday. got to Saturday lunch no delivery, so i rang delivery people who said they couldnt deliver it till the following Friday.
i contacted asda to be told they where terribly sorry and would speak to delivery company on Monday and get it sorted. monday came no phone call so i called them. Terribly sorry but it would be Friday so i asked for a refund. 10 days later im still waiting apparently there was a error but i have been refunded this time but it could still take 10 more days. £200 of my money i told them i would never shop with them again and demanded compensation they sent me a £10 e voucher to spend with asda direct.talk about rubbing it in
Lisa-Jayne Cook found this review useful
After ordering a fridge and paying extra for quick delivery, waited in all day only for the order to not show up. After ringing customer services, which were fairly helpful and the one good thing that I can take from this experience, I was told that I would be refunded the delivery charge and that I would receive my order within the next couple of days. However after once again not receiving my order, I received an email telling me that my order had been returned and that I had been refunded. Confused, I contacted customer services once again and was informed that my item had not been in stock, however ASDA neglected to inform me of this until 2 days after the expected date of delivery. Will not be ordering from them again.
Firstly, just want to say I wanted to put this review on the Asda Direct review page, but for some reason I keep getting re-directed to this one. Which is funny, cause the Asda Direct page has one star whereas this one has three......
Anyway, I ordered five pairs of school trousers for my daughter, then knowing I'd be out I arranged to have them delivered to my local Collect+ store. Firstly, Asda's chosen delivery company (Yodel) couldn't find the address (um, it's a confectioners in a High Street, not difficult) and then when I complained to Yodel they asked me to speak to Asda. I couldn't get through to them on the phone, it was constantly engaged, so had to send them an email requesting re-delivery. No-one bothered to reply to that email and instead I got a standard email from them informing me they'd received the trousers back and would refund me.
Then a couple of days later they sent me an email asking me to review my purchase on their website which I duly did. I have just received another email from them telling me my review has been refused as it contains inappropriate content. (I just wrote what I have written here, guess they only allow positive reviews on their site.....)
Anyway, in a nutshell, don't bother with Asda Direct. Do yourself a favour and go elsewhere.
Estelle Makinde found this review useful
Ordered washing machine, with Nominated Day delivery and fitted + old one taken away.
To our peril we let our child be in and sign for the collection/fitting. On our return the Washing Machine they fitted was the wrong model. But at least they did delivery on the day/time originally nominated.
Fitting was dire, the washing machine was not levelled at all and needed re-fitting by us.
Now, onto the wrong model... The said they would replace it with the right one, within a week and we could use the wrong one until then. So after 4 seperate confirmations that the re-placement was on schedule (all of them after us calling them to be sure), by 6:30pm on the delivery day and still no replacement I contacted them once more, this time to be told that it would NOT be delivered that day (suprise suprise!) and worse still they had no idea what was going on or when we would receive the correct replacement.
Matters will be escalated to head office apparently, but so far the situation is still not resolved.
We at least have a working machine until the matter is resolved, but we've had to fit it ourselves (twice!) and its the wrong colour model than we actually ordered.
So as the (original) title says, a Shambles, but no-one died, and we can wash clothes until it's sorted.
Update: After a lot of confusion, and being told they would replace the machine, 7 days after the original wrong model was delays, the replacement delivery day comes and no delivery happens. Contacted ASDA again, and be told it would be next day. Next day comes, and still no delivery!! Contact them again, and be told actual item we ordered is out of stock!!! They would "escilate" the matter. Didntt they do this the first time when they told me it was out of stock???
3 days later they contact me to say a new one is ready and will be delivered Friday, but Friday is no good for us and I paid extra for nominiated day...
So they go away and ring back an tell me Saturday (which is ok for us).
So then on Wednesday before delivery, they phone me and tell me delivery will be on FRIDAY.
I tell them, ok, just deliver the thing I will arrange to have it collected...
Then on Thursday before delivery, they phone me to tell me collection will be on Saturday...
So i tell them they already told me delivery would be Friday...
And here the situation becomes clear! Delivery of new machine Friday, collection of wrong machine Saturday!
To be fair, they have now delivered the right machine (we are currently in possession of both the right one and the old one!) after finding stock specially (web site still says out of stock), and they did deliver us something on the original delivery date, so we werent stuck.
And they did phone me back as they said and get it sorted out (eventually).
There's just big breakdown of communication between ASDA direct, and the delivery company and whoever actually has the stock (ASDA do not sell the item, they are 3rd party so it makes me wonder why they are called ASDA DIRECT?).
Also we've had to fit, unfit, refit, unfit and fit again the wachine machines(s), ourselves. Even though we paid for fitting originally!
Still though a MUCH BETTER experience than my previous attempt to buy a washing machine (through Ultimate Appliances), who basically robbed me of my money and I had to claim it back from the bank!
So would I recommend them? Over Ultimate Appliances definetely! Generally? probably! Even though it was a bit of chaos, we got what actually ordered just was hassle we didn't expect!
I have had a few problems with ordering direct with ASDA. Firstly they have a habit of not having what you order in stock and send you often bizarre substitutes. Secondly, contacting their customer services is a frustrating nightmare. By email they never respond, by phone you sit waiting for someone to answer for hours. Id try Sainsbury's or almost anyone else
Asda will happily sell you a delivery time for £5.95 but it seems very unlikely that you will actually get your item on the time you have picked because it doesn't even leave their warehouse until AFTER the delivery time you have chosen.
Asda customer service is non-existent, nobody will call you back.
Asda complaints are just as bad, still waiting to hear from them..
And finally is you even attempt to write a bad review on the web site it gets blocked!
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