Asda reviews

Asda reviews

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asda diet coke

I have been having the adsa diet coke now for a long time never had any problem until Wednesday I brought 8 bottles 4 in a pack and I was not happy at all because it was like drinking water I hope when I go to fetch some more this problem is sorted
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Just watch out for nearly OUT OF DATE products!

All supermarkets offering home delivery services will use this to get rid of nearly out of date stock so be wary of this when ordering online. Where they offer a delivery instructions field insist that you don't want nearly out of date items or you will stop using the service. At the end of the day you wouldn't pick up nearly out of date items in-store so why should you accept these items especially as you're also paying a delivery charge for your convenience.

If you do receive nearly out of date items, then call and complain. I ordered 8x muller yoghurts as they were doing an offer and when they came I had 2 days in which to eat them! Not on.

Also, there will ALWAYS be items that they didn't have in stock. Make sure you check the items off the list when you start putting your shopping away, and VERY IMPORTANT check the amount is correct on your bank statement to the items delivered....NOT the price you originally thought you would be paying when you put your order through.

I've caught them out a couple of times with this....not acceptable!
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Best Supermarket

Admittedly i havent used the delivery of groceries, im basing my review on an actual visit to my local Asda. They are easily the cheapest of the big supermarkets! They also have the largest selection so well done Asda!
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Worst shopping experience I've ever had

Had my shopping delivered 6 days ago.driver asked me to sign for delivery before handing me one of the bags containing a completely smashed bottle of wine. He then stated he couldn't take it back as it had been signed for and I had to contact the store!!!! I called up and they said someone would call me back to arrange re delivery of the wine. I then opened the rest of the shopping to find a completely different birthday card to the one I had ordered , with a £2 sticker on (less than the one i ordered cost even though I had been charged for the one I ordered) so I waited for them to call about the wine to tell them about this.
3 days later I called back. I demanded a refund for both things and was told this would be processed the same day. I then received an email saying a refund of £2.50 had been processed for a 3 way adaptor. Called them again, asked to speak to a manager. The agent couldn't find any of my details, and I Was told someone would call me back within 2 hours to resolve the issue. That was yesterday. As I am writing this I am on hold after calling them back again , and have been on hold for the past 12 minutes. The service is disgusting, the training of these staff is clearly way below an acceptable standard, and I will never ever be shopping at asda again. It's worth paying the higher prices at tesco/sainsburys than using any services offered by asda. Absolutely disgusted.
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Poor initial service, mitigated by insightful and dedicated Supervisor decisions.

I was on the verge of following other reviewers taking the decision to never shop at Asda again. This was until I was put through to a really polite and efficient Team Leader at Asda in Stevenage.
I explained to her the problems, which involved a non delivery the previous evening, no contact or update, my 3 phone calls to the South African call centre and my dismay at being told that a refund will take 3 to 5 working days to complete.
I calmy advised her that Asda management IN THE UK need to get their act together and that Asda are probably losing several customers a week. I do not blame the call centre staff. They have very little influence on what happens here.
The drivers need to be firmly instructed to keep customers updated with delivery times and local store manager need to constantly monitor this. And if Tesco's can make refunds within 1 day, Asda should be able to do so as well.
Well , I was offered an apology a £10 evoucher and my faith ( subject to successful delivery today!) has been restored.
Vicky at Stevenage should be congratulated on her performance. She's saved Asda another cuistomer!
Her managers on the other hand require a sharp kick up the backside! They are losing the company money...
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DONT BOTHER WASTING YOUR TIME

SO two of my online grocery orders have been cancelled this week. I do online shopping for a good reason! So when my orders arent going to be delivered it puts me in a difficult position!! I rang the home delivery number and got put thro2 to some south african lady..on a crap phone line..could hardly hear a thing....and whom of which was pretty rude and not understanding of my situation. She kept repeatedly saying its a problem with ylur bank card...yet ive had ZERO problems with my card or bank with anyone else even on the same days as the orders!! So noooo. Its just ASDA...so I asked kindly whats going to be done immediately as my shop is supposed to be delivered TODAY and yet I got...."I will pass this onto our authorisation team,in the mean time......." ERMMMMMM STRAIGHT NO!! AS she had no idea on the time frame of when my case would be dealt with. So rude.

Just because ASDA is the cheapest for your groceries doesnt mean the best!!! NEVER EVER SHOPPING WITH ASDA EVER AGAIN!!!!

I see aload of complaints and comments on here yet I see no REPLIES!!!

ASDA YOU ARE VERY SHOCKING!!!!!!
NEVER AGAIN!!!!!
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worst ordering experience of my life. no attempt to please me or ease the situation at all. very bad customer service who pretend to be nice and helpful but who blatently ignore sales of goods act.

I honestly am so tired dealing with them that I dont have the strength to write a big thing about it but lets just say that they are a nightmare to deal with.

(asda stores are okay and seem to be cheaper than tesco)
so not a complete bash of wallmart company, but their online system is just not worth getting involved in, from items arriving opened, damaged broked etc, to orders being randomly cancelled or to asda taking my money and not giving me the item.. it is just endless. I hope eveyrone sees this trustpilot review but the thing is asda is a billion pound company so no one would think twice about ordering from them, but oh my would they be wrong!
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Take my advice: Don't use Asda Direct!

We found some side tables we really loved so ordered two of them from Asda Direct. Received an email to tell us item had been dispatched but no delivery date, just vague information that it would be delivered by a date 3 weeks later! Not sure why it would take 3 weeks to deliver after dispatch ...
Got a call from a delivery driver who said he'd be in the area the next day. Stayed at home but got a call in the morning to say they had forgotten to put the tables on the van!
Ever since then I have made numerous phone calls to the call centre (in South Africa I believe), attempting to pin down a delivery date. First they told me it would be Friday 7th. I called the day before to check (note I never had ANY emails or calls of confirmation so kept having to call the awful call centre) only to be told it would NOT be delivered then. Again, more calls to try to get a new delivery date... frequently they insisted they would call me back but didn't. I tried to escalate it but they have a policy not to put you through to a manager, a manager is supposed to call you back but they never did! Eventually I spoke to someone who gave me a new delivery date of 11th Feb. I called the day before to check - this time it was all still on, though I was supposed to be getting a call from the supplier 24 hours before the delivery to confirm a time slot and this still hadn't happened yet. Suddenly the rules changed and I was told I'd get a call about the time slot ON the day of the delivery. What use is that?! So I stayed at home on 11th Feb. No call or delivery by 2pm, so I called the call centre AGAIN. Not able to confirm a time slot, but it would be today. Nothing by 6pm, so I made another call to the call centre, only to be told it would NOT be delivered that day! Absolutely atrocious. Asda need to take control of their suppliers and have a much better method for communicating delivery dates and times to their customers. We've cancelled our order now - gutted as I really wanted the tables but I just have no faith that we will ever get them, and I can't keep taking time off work. We have been waiting for a call from a manager to discuss compensation but they NEVER CALL. TERRIBLE systems, TERRIBLE suppliers. Sort it out, Asda!
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WARNING ASDA SHOPPERS! Do not get your groceries delivered by Asda!

I have always used Tesco for my grocery deliveries but thought I would give Asda a try as they tend to be a bit cheaper on some products. As a first time customer I was a bit wary. Placing the order online was fairly straight forward although I found that there were no expiry dates of when the offers expire compared to Tesco who warn you if any of the offers expire on the day of your delivery. I went ahead and placed the order anyway for delivery Friday evening between 6-8pm...it never arrived! Saturday morning I called the call centre which is based in South Africa which was a bit strange. I cancelled the order after having a moan and was assured that I would not be charged as the order was never delivered. They couldn't even give me a reason why it never turned up! I checked my bank account on the Monday and low and behold the money had been taken! I called the call centre again, had another moan and was further angered when the lady said I cancelled the order too late so would now have to wait 3-5 working days for the money to be returned to me! (the money came back to me on the Friday). I was not one bit impressed and would strongly advise anyone considering having their groceries delivered by Asda to not do it. Never again! I am now loyal to Tesco, never had a problem. Yes they might be a bit more money but I guess you get what you pay for, on time, polite, refunds next day
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Asda direct! Pathetic!!

Do not under Any circumstances buy from Asda direct!
The after sales service is the worse I have ever encountered! All the staff are in South Africa and they do not care one iota.
Asda need to sort this or pull out of the Direct Side as it's giving Asda in general a terrible reputation.
I will never, ever ever shop with them again EVER!
And emailing the CEO Andy Clark makes no difference either, just get ignored! Says it all really, doesn't it!
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Oblivious of food hygene laws!!!

I have been a home delivery customer of Asda for many years. In the last 4 years the service has completely gone to hell. Examples would be a raw chicken packed in the same bag as toilet cleaner, bacon packed in the same bag as cheese.....or even a cake. Not once but EVERY SINGLE TIME! Despite complaining to their customer service every TIME THEY DO THIS they cannot seem to comprehend what food hygiene is about. I even gave up ordering raw meat and any food eaten without cooking in the same order to get around this problem. Being told by the delivery driver (again) that 'it doesn't matter' that raw meat and cheese are packed into the same bag was the final straw. Finally I have had enough. I will spend my money elsewhere from now on....Not another penny for Asda!
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Hopeless, order not delivered in 6 weeks and no reply to emails

I ordered some fence panels on the 2nd January and today the 11th February I rang to cancel the order after trawling through their site to find a customer services number. So many website don't actually want you to contact them, they throw up tons of FAQ's before allowing you to have their number when HELLO Ive paid for my goods Ive got a right to speak to someone if Ive not got it, especially after 6 weeks!

This site is just another Amazon and if I'd know that I wouldn't have ordered, when you order its just being routed to a supplier to despatch, they have no control over this when they should, it should be their responsibility to chase an order if it's not been despatched and not let me wait and chase them.

A joke and I wont be using their website ever again!
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Not as good as instore!

I work for Asda, but have to say that the South African call centre is usless, the staff are rude and unhelpful. The website has the usual Asda good offers, but if things go wrong they really don't care.
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Awful, I have never dealt with something so bad in my life

Firstly, I bought the wrong product, they did not have a cancel order button so I sent a frantic email telling them to cancel the order. They did not reply however, until the order was dispatched so I couldn't send it back. It arrived and I receive constant emails and phone calls from Asda now asking if everything was alright? They didn't have this bombardment when I needed them to cancel the order. I tried to return item by pressing return item to store on the internet. The return note wouldn't print so I tried to print it off later, for me not being able to access it. Went to ring customer services, it turned into a arguement with the customer services lady who kept telling me I was wrong. I feel like this is such a poor experience for what should be a great company. I will never be purchasing from them again. I will stick with Tesco
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Deliveries working fine for me so far - but beware unexpected price rises.

Having read all the negative reviews here (after I had placed my order), I had low expectations. However, it turned up on time (actually a little earlier), everything was present and correct and all my items had at least 48 hours to run, many much longer. The delivery driver's manner was acceptable and loading stress free. The online shopping process was also much faster than Tesco, and items were bagged and sorted in a more logical order. My only concerns are what others have written here - missing items and a foreign call centre. Maybe I will revise my review in future as that doesn't sound pleasant - I don't want to spend long periods on the phone as time saving is one reason I shop online. However, full marks so far.

UPDATE: I have since (perhaps inevitably?) had an order with a missing item. To my surprise this took just 2 minutes - maybe I was just lucky or they have improved the service relative to some of the other reviews here. They ask for your order number then the numbers of the missing products, and a refund will hit your account, simple. Perhaps if you phone up without these numbers ready and being all angry at the poor operator on the other end things are more difficult. That said, I would prefer if nothing was missing at all, but inevitably I guess this is a risk with most grocery shopping (indeed, it's been known to happens when I do the shopping in store myself!).

UPDATE2: One thing I don't like is that the amount you are charged is based on the delivery day. This seems a bit silly to me, and tight-fisted. One example is I took advantage of a special deal on Listerine and bought 4 bottles at £2 each instead of £4.40 - quite a saving! But come delivery day they had gone back up to full price, and I was charged full price, quite a big bill. This is unacceptable and rather mean in my mind, hence I've docked one star. The website explains that this is normal and some of the offers are only daily deals, but since the time between ordering and delivery can be several days it makes no sense. Hopefully they will revise their thinking, it's easily the worst aspect of the service.
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RUDE RUDE RUDE! AND they make you look like the stupid one!

Today I went to my local ASDA in the South West, to pick up some make up. I found that 25-30% of the shelves in the beauty department were not stocked, and that I had to ask a member of staff to find me something in the stock room. Don't get me wrong, I understand if a items did not arrive in a delivery, and I accept that it may not be the store's fault. However, I soon found out that my item was in stock, but nobody bothered to put it out on shelves! Furthermore, I had to look for around 5 minutes for somebody to speak to about this, despite of this store having a lot of staff (where 2/3 of them are from the local UWE university and colleges) .

The WORST part came when I went to the tills, and the young woman scanned it to be 5.50. I told her that one item was reduced from 1.50 to 1 pound, and the other was reduced from 4 to 3. I don't want to sound cheap.. but a reduction is a reduction! She refuses to believe me, but after I tell her again she calls over another member of staff who then goes off to the other side of the store for around 5 minutes and gets the price for ONE of the items (of course, I was right about it being 3, not 4 pounds). So the cashier scans it, and the total is 4.50. I told her, this item was also reduced... (by the time the other woman rushed off I couldn't have shouted at her to remind her that the other one is too).. The people behind me in the queue were very annoyed at the situation that should not have taken place, as the make up items were CLEARLY marked on the shelves to be reduced. BUT, I ended up being the one that looked stupid in front of everybody, and had the cashier roll her eyes at me and be very sarcastic with me, implying that I am a ridiculous being..

I said thank you and sorry when she scanned it, and left with a bit of mixed feelings...
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No customer service

Had an home shopping order delivered with several items missing; they were unable to deliver that evening so they eventually delivered the next day. However, on taking delivery the plastic bags and all the items inside (including bars of chocolate) smelt of cigarette smoke. We phoned - no response. Finally seething we took the items back to our local store and dumped them there saying we didn't want them in the house as they stunk! Even one of the assistants smelt them and agreed. 2 months later emails and letters no satisfactory explanation as to how this could happen and no refund of the goods. Really don't know how the goods could have smelt but as we said the assistant smelt them and agreed with us.
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INCOMPETENCE

2 years ago i started shopping at asda online as im sick and dont get out of house I had an asda card and paid my bills promptly then i noticed they billed me for an extra grocery shop and kept my 101 pounds then they started sending me debt letters i phoned and emailed they told me on phone it was their mistake and i owned them nothing the next month another debt letter arrived amount going up all the time so i emailed them several times they sent me an apology letter as i owe them nothing i thought tis was the end of it BUT NO 2 years on im being hounded by letters and phone calls from debt agencies they sold my debt to im very ill and very stressed and they never gave me back the 101 pounds they stole
Ialso cannot get credit because of this.Ive never been in debt in my life.
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Poor customer service

I went into my local store last night (Hull 24 hour) to get a birthday present for my mum. Having selected a Baylis & Harding gift set, clearly priced on the shelf at £10 (and in more than one location), I took it to the self service check out.
However when I scanned the item in it came up at £18! I attempted to void it, cue usual beeping and irritating screens, when an assistant did arrive I said 'I thought this was £10?' she didn't offer to check or go look for herself, but just repeated 'you thought it was £10' as though I was speaking in a foreign language and then proceeded to stand next to me while I paid for the rest of my shopping as though I was trying to pull a fast one. I promptly left and drove to Tesco where I found a nicer gift set at £1 cheaper. Thanks Asda!
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Fobbed off from start to finish!

Booked and paid for my asda home delivery for my weekly food shop, had 6 good deliveries and then this nightmare of a Friday night. Booked the 7-9 pm slot so we got it after we both finished work as always. 10 pm came and went and we still had no food, at 10:30 pm my boyfriend gave up and rang the customer support number, soon found out that we were in for a night of being passed from pillar to post. One woman told us they couldn't do anything because of technical difficulties, so we tried ringing the local asda store who told us the driver was taken sick and we'd get a call back ASAP. Nothing! We drove to the shop and asked for the store manager to discuss it face to face. Again we were fobbed off, we asked if we could cancel the home delivery and just take our shopping from the shop as we were there but the manager said that we couldn't do that because they didn't have this and that. Non sensical if you ask me! The manager told us we would get a phone call first thing to rearrange delivery. Needless to say we had no such phone call. 4:30 pm on the Saturday we started again to get an honest answer from asda. They told us yet again at the customer helpline that they were unable to do anything. So ringing the Farnborough store again we were passed to the managers office, after ten minutes of ringing my BF gave up. He rang the store again and told the woman who answered that he refused to be passed to another phone, suggesting she go and find the manager and bring them back to the phone to talk to him. She did this and he spoke to the groceries manager who proceeded to waffle on about how it wasn't there fault and they could offer us a £10 voucher to be used in their store. My BF told them this was not enough, asking for a refund of the delivery charge and free delivery for the remainder of the month at least and for them to honour our order and give us our food today. No success, no food, no refund! Unfortunately after being passed around for two days we have given up on asda.

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