Asgardsss reviews

Asgardsss reviews

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Bad Customer service, very long delivery times and to top it off damaged goods.

All in all a bad experience so far! Purchased on line via their own website.

The website is not clear that there is a long wait for the product. It isn't until you agree to purchase and pay do you get sent an email saying there is a 4 week lead time. The company didn't care a less when this was pointed out to them as it is mentioned on their website under delivery tab. Their reason being that they are manufactured to order. As the items delivered were very dusty I find it hard to believe that they were manufactured in the last few weeks and managed to accumulate so much dust! It seems more likely that as they use their own vans for delivery they give a four week window so they can utilise the space in their vans depending on location.

"All products will normally be manufactured despatched from our warehouse within 3-4 weeks of order (often sooner)* on our own vehicles. Each of our products is made to order and manually checked for defects before despatch. We will only despatch an order when the product has passed our quality control checks. Please note that when ordering online or on the phone via credit/debit card or PayPal you will be charged instantly."

They have a like it or lump it attitude. You just have to scour the T&C before agreeing to buy. Item was delivered outside of the agreed window as such I wasn't at home and I had to rely on a retired neighbour at the last minute to kindly take delivery on my behalf. Multiple panels were damaged and the panels are not wrapped or protected for delivery, which I found out when I arrived. Luckily I asked both delivery driver and neighbour to sign 'unchecked'. As I live near the sea it is important that the panels are properly powder coated and galvanised, any damage to protective coatings will mean ingress of water and sea air and rust will soon set in.

"What if my delivery is incorrect or damaged?
Although we do our utmost to ensure your purchase will arrive in perfect condition, there may be an occasion where there are unavoidable problems. If you discover a problem or have an issue with your product or any aspect of our service, in the first instance please speak to the Asgard delivery drivers (who are employed by us), they will do their utmost to resolve the problem on site."

As quoted above I am unable to speak to the delivery driver and will now have to deal with their customer service. In the meantime I am left with an unuseable unassembled shed taking up valuable space. Thanks Asgards.

I do not understand why they dont protect the panels for delivery. I have read some reviews below which state that it is very green and eco friendly but to me it saves them money but more to the point risks damage.
Asgardsss

Reply from Asgardsss

Asgard made a number of errors in this instance and resolved this matter directly with the customer. A copy of the full correspondence is available on request.
This level of service is unacceptable to us and simply should not have happened. The individual who loaded and delivered a damaged unit out of the agreed delivery slot has been dealt with through our internal procedures.
As per the customers conversation with our Head of Transport a new unit was delivered to the customer and an additional item (by means of an apology) was sent out after the customer received the new shed.

With reference to the long delivery times. We are proud to be a British Manufacturer and make all our products to order. The 3-4 weeks lead time is referenced over a dozen times across our website. We are now in the process of significant changes to our delivery procedures with a view to improving lead times.

Our products are not packaged for environmental reasons. As a conscientious (iso14001 accredited) UK manufacturer we are committed to reducing our emissions as much as possible. By wrapping our products in specialist packing blankets and not packaging each panel individually, we are helping to substantially reduce our impact on our environment.

We deliver the products ourselves with a view to keeping transport runs to a minimum (reducing our emissions), the damages to a minimum and our costs as low as possible. Obviously in this instance something went wrong. As stated in emails to this customer, this lapse was treated extremely seriously. The case was investigated internally and the appropriate was action taken.
The customer was satisfied with our actions.

We try and get it right all the time, every now and then we make a mistake. For a quicker resolution to any problems with an Asgard product or service. Please email us directly on sales@asgardsss.co.uk or use our Live Chat facility to talk directly to us. We will always try to resolve problems as quickly as we can.
Asgard
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MotorCycle Storage From Asgard - Great Product

** UPDATE MAY 12** House was burgled!! Thief took keys to bike... couldn't get into the bike store!! They had a go with a metal bar and screw driver - BIKE SAFE AND UNTOUCHED!!

I bought a Motorcycle garage about a year ago. I was somewhat stunned by the cost – at £1000 for a shed, I thought … mmnn maybe not – then after a local builder wanted 5k to build me a garage of similar proportions +planning permission and I went for the shed.
The process: Ordered online after 1st phoning and checking they were a real company. The shed is approved by a number of companies, however I am always suspicios of online companies.
The shed too 23 days to arrive. Quite a site when it arrives, a very daunting pile of a dozen or so large metal panels. The panels are very heavy and required two people to manoeuvre. They have got trip to casualty written all over them, panels this heavy made from metal could result in lost fingers. A pair of gloves are a must.
There were plenty of screws sent with it – again – quite daunting. The instructions were nice and clear, though written by engineers, you can just tell, they have a technical look about they are well illustrated though. Two of us got the shed together in 90 mins - all the bits were there and everything went together very well. A word of warning, the shed has a metal floor, but also a wooden subfloor which sits over the metal floor to protect your tyres. These bits of wood are unbelievably heavy and a tight fit – watch the fingers with these, they suddenly drop into position.
This is the same for the roof panels, they are also reinforced so very heavy, when you are lifiting them on to the structure, they suddenly fit into place and drop into some slots – be careful.
The lock system is super. Bolts, reinforced doors and a casing around the rear of the lock gives me real assurance this should be a good safe house for my bike.
As the unit is quite high and wide, I am able to perform basic maintenance with the bike in the shed, which is a bonus, though it is quite dark at the back.
I would recommend this product without hesitation – just be careful with your fingers.
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Can't fault the Asgard Shed or Asgard service

Can’t really fault the service or the product. Ordered online, was easy enough. The shed was delivered on the day they said it would be. When it arrived, all the bits were there. The instructions were clear and concise – 1 hour for two of us to build. Lots of screws in the shed, so it is very strong.
The locks work well and appear to be very strong – the shelves are tough and work well.

All in all an A1 onine shed purchase
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Good product -

I placed an order for a new storage shed from Asgard called the ‘Vangard’. After comparing several sizes of sheds, I decided on a smaller one measuring just over 5 by 3 feet in Dark Brown which would go with the garden fencing. Although it took nearly 4 weeks to deliver, I am very satisfied with the product once it had been built.The instructions were easy to follow, and with my brother helping me out, it took around 45 mins to put the shed together. Just to point out that you do need to have a flat level base to build the unit it on. I was planning on installing the shed on a concrete base which had a very slight slope(maybe a couple of centimetres max) but was advised to level it out as it would affect the door opening access once it had been built. Satisfied with the quality.
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Great product, just watch out for the high price of accessories

This is a frank and honest account of my dealings with Asgard Secure Steel Storage.
I have always bought things like sheds from the local garden centre, never online. To be honest buying such a none online product was weird to say the least, I took some cajoling from the wife to buy such a large item without first seeing it.

The buying experience: There was a lot of choice on the Asgard website, to be honest I found it a little confusing, only when I got into each product and read the rather detail information was I able to work out which was the one for me. I went for the Centurion model, which is the top end insurance approved shed.

I ordered totally online, based purely on the photos and information provided. This was excellent, lots of info, sizes, materials, warranty info, capacity, weights… it’s all there for you.

I paid by paypal and got an instant email back, confirming what I had ordered and a conformation of the order total, which was really confusing, as the conformation came through without VAT on. So I thought the total Was incorrect – a quick phone call to customer services and I was put in the picture. Anticipated delivery on the website was 3 4 weeks. In reality it was delivered in 5. Not an issue for me as I had to prepare a concrete base to put the shed on, and that took a while to get done because of the weather. As promised though I was kept in formed of the progress of my delivery (thanks to a guy call Ray Parker).

When the shed turned up, I was surprised by the delivery method. Every panel was individually wrapped in a wooly blanket and delivered on an Asgard van by two burley Yorkshire men. The two men put the bits around the back of my house exactly where I wanted them. There was more than enough screws (excellent) all the panels were there (great) but there was a damaged panel. The delivery guys phoned through to the factory and ordered a new one.
The new panel was delivered the next day at 9.24 by the same two delivery guys.

Putting the shed together was tough going, it is not hard, but good grief it is very, very heavy. Definitely at least a 2 man job (they do say this in the instructions and trust me they mean it).

Construction time was about 3 hours for two of us.. mainly because as alpha males we chose not to read the instructions to begin with and put the back panels on backwards.

I would say the hooks are not the best value in the world. £40 is a bit much for some bent metal, the shelves however are very good, they seem to be made from the same stuff as the actual main shed (rust proof metal).
I bought the optional ramp, which is actually a brilliant idea, the shed has a 2” lip at the front, so getting the heavy lawn mower etc in would have been a pain without it.

The wooden sub floor inside (this sits on top of the metal subfloor inside the shed) is a waste of money. It’s basically expensive chipboard, in hind sight I would have been better just going to B and Q and buying a few sheets and cutting them myself.

When it’s is together it is actually quite impressive, looks very strong and actually quite stylish. Best of all it doesn’t look like a shed, which is great.

Overall 5/5
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As far as sheds go - excellent. At last a UK company that is still here

They sell sheds and bike storage. Decent enough service. It was delivered on time – you can’t ask for more than that. Looks a good strong secure unit. Delivery men were good and polite. At last a decent bit of service from a UK company.
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Great product

A big purchase. 400 for a bike box. Got to say, excellent though. On the bad side I hate to wait 3 weeks for delivery as they make to order, which I missed on the website. The delivery men called the day before to check I was in, I was out - so they left it for me exactly where I asked.

Lots of screws, looks intimidating at first. The instructions were clear and well illustrated. All the bits were there and it went together like a dream.

No problems at all. The box is strong and secure and fits all 4 of our family bikes in no problem at all. Highly recommended, but just ne prepared to wait a week or so.
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Excellent Products

I have now purchased 2 products from Asgard. The 1st was a Metal Bike Shed – The Annexe Model. This is not cheap at 500 pounds, but has proven its worth already after a recent break in, my house was emptied of everything of any value but the thieves could not get into the bike store – so that’s 7000 pounds less to claim for. The cost of insuring my bikes was three 300 pounds, so in theory after two years the unit is paid for. The only thing the thieves managed to do was snap off the handle and scratch the paint.

The 2nd unit was a Flexistore Metal Shed. Not as heavy duty as the Annexe bike store (this one is not insurance approved) but – again, more than strong enough for garden tools – Same price at around the 500 pounds mark as the bike store, but three times the size. Again this unit foiled the thieves only a slight dent in the door and tool marks around the lock.

All in all very impressive sheds

Nice to see a UK business actually STILL in business LOL
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Service above and beyond

Finally got my Asgard unit 2 weeks ago. Held up by all the snow, it was a nightmare! We live out in the sticks up a country lane – lovely view, however we had recently been burgled whilst we were out at the Velodrome racing. Asgard couldn’t get the van up the lane. At the 3rd attempt, the delivery guys loaded the shed onto a farmers tractor, rode with the farmer up to the house and unloaded it again for us. Brilliant. The biek shed itself is really very good. I only have a single bike in mine – though it Is several thousand pounds in value. We have the shed under the living room window a perfect fit! The locks are great, a little stiff in the -14 it has got too recently. Inside the bike, shoes and my helmets are dry. I wouldn’t leave clothes in it though because of the cold. I chose the nice brown colour as it matches our farm house style property. All in all a fantastic service. A level of which I wouldn’t expect from a shed company.
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Can't really find a fault with anything

I bought a motorbike store after reading good things about the company both on Trust Pilot and may other review sites and blogs. So this has come full circle. The website it’s self I struggled with, it has a lot of information on it, possibly more than I though I needed at 1st – but in the end even after purchase I referred back to it many times.
The quality of the product has blown me away. I am an engineer and so expected to find fault after fault, not a one. Every hole lined up, every panel was finished to the highest standard. The locks are fantastic, the roof is genius! Built in vents - a brilliant idea. I really am struggling to find a bad point other than the delivery was 15 mins late. Well worth a look.
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Surprisingly Good

This was a huge purchase for me, not just in terms of monetary value, but also this was my first ever online purchase. So this review is most definitely from a net novice.

The first question is: Why did I want a metal shed from Asgard and not go down to B and Q? After recently selling my business I have decided to get back into shape and get back into cycling. So on a whim, I went out and spent £4300 on a titanium bike. As soon as I went out for my 1st ride I was stopped half a dozen times by admirers, which was not good, as I don’t want to be noticeable (not with these thighs!). Then I had to think about where to store it, hidden from view. The garage was the obvious place, but I like everything to have its place – me in the house, car in the garage, lawn mower in the shed and my new bike in a bike store.

I chose the Annexe bike store, because it looked good and surprisingly did not look like a bike store – which is even better. This was the only bike store I could find with a floor, which is crazy. Why would you buy a shed without a floor in it?

I also paid £100 for installation (I’m too delicate for screwdrivers!).

The service was 1st rate from the start. I phoned for more information about the products and advice on which was the best bike store for me given my own circumstances and needs - also to get a feel for the company. The customer support lady I spoke to was very helpful and knew lots about the actual products and her colleague new everything about cycling. I decided to pay online – then phoned them to check they got the order – which they did. I found the online ordering very simple, even for an internet novice.

I was phoned 3 days before delivery to check that I was in and ready to accept the shed. Unfortunately I was not – Asgard simply postponed delivery a week, phoned again the following week and a time and day was arranged.
The shed turned up at 9.32am – 28 mins early!
The two guys who delivered also installed and took them around 20 mins to do. Including bolting the unit down to the ground.
10 mins later I had my bike, two back packs, water bottles, spare tyres etc. all in and locked up safely.
The locking system is easy to use – this is the only shed I have ever seen with a proper handle on it and a real key! I hate padlocks.

There is plenty of room inside for a second bike if I wish to buy another.
It does not look out of place hidden behind my bbq area.
It came with 3 keys. I understand if I lose the keys the doors have to be cut off to get in, so spares are useful.

Nice touches that were not apparent when I ordered the unit – A rain guard above the main door is excellent. When I have the doors open, it guides the water away from dripping inside.

The roof slopes forward, this gives extra height at the back for hanging items at the back.
You can swap the door handing, I can have the doors on the left or right.

All in all a good 1st online experience.
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At last a good bike storage unit

After buying a my most expensive bike ever I thought I had better buy a bike lock up. I like to buy British if I can these guys are in Yorkshire,

All in all very pleased with the shed. Very tough, easy to put together, a precision bit of kit. Better than the others on the market, all of which have no floor in, which is pointless? Asgard sheds all have floors
Good stuff
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Far exceeded my expectations (twice)

What can I say?? I needed a bike storage unit. Having bought one from a company called Trimet als and had my bike stolen, I was hesitant at buying another. After lots of research I found Asgard.
A: All their products have been given top marks by the cycling press
B: Made in the UK – can’t be many manufacturers left?
C: The price was good
D: The product was delivered on time (they even phoned to ask me when and where I wanted it)
E: Went together 1st time and I’m hardly a practical woman
F: They are an ethical company – no packaging – and BSI accredited


10./10

UPDATE: I ordered a 2nd unit as the 1st one was excellent. Same great service.

Details

About this company

Asgard is one of the UK's leading suppliers of high quality secure metal sheds, metal bike storage units, motorcycle garages, school storage and caravan storage for over 30 years. From very large industrial size units down to smaller more discreet units the Asgard range of outdoor metal garden sheds are security approved and built to last. Asgard prides itself on its superior quality and secure design, with many of the Storage Units accredited with the Loss Prevention Certification Board, to Level 1 as well as supplying Sold Secure and Thatcham approved security products. As specialists in secure steel storage, Asgard is also a Calor Gas approved supplier for the Asgas gas bottle storage units. Asgard design and manufacture the most versatile and secure multi-purpose storage for outdoor use, with excellent weatherproof protection and unequalled build quality. Asgard continuously monitors its environmental impact, with its environmental systems ISO 14001 approved, and its Quality Management System accredited under 9001.

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