I agree with the earlier comments for the person who purchased the rugby boots. I buy everything on line and all my sportswear. They were rubbish, when you call you get put through to this euro helpdesk! They are without a clue; you have to call to get a return label, no idea why as without exception this can be done on line with other retailers. I sent some shorts back using their returns service which they didn't get, 3 weeks later email replies that my 8 year old could have written and no refund. I did explain that once the goods are out of my hands its ASICS problem, er sorry but I am a European who speaks English but that the only part of me that as any clue about customer service standards expected in the UK and US, as in Europe, we culturally don't understand what you are on about!! Rubbish and never again.
Purchased a pair of size 8 Asics Gel Lethal Hybrid 3 rugby boots for just over £100, for my 12 year old son.
Upon arrival looked stunning / were very comfy – he had worn the boots on approximately 15 occasions, and they were well looked after.
Despite this, a sizeable gap appeared on the heel of the boot between the blue cushioning and white (harder plastic sole) as the bonding between the two materials appears to be inadequate.
I contacted ASICS asking for their comments saying I would appreciate their comments and ideally like the boots replacing (as otherwise the boots seem to be excellent)
I offered to send a digital photo showing the nature of the deterioration if required, but I received no response
Not what I expected from a major brand - but hey they are so large and well established, why worry about the consumer ?? or even better still don't acknowledge their existence by ignoring their emails !!