ASICS - Did some one miss the B off ????

Purchased a pair of size 8 Asics Gel Lethal Hybrid 3 rugby boots for just over £100, for my 12 year old son.

Upon arrival looked stunning / were very comfy – he had worn the boots on approximately 15 occasions, and they were well looked after.

Despite this, a sizeable gap appeared on the heel of the boot between the blue cushioning and white (harder plastic sole) as the bonding between the two materials appears to be inadequate.

I contacted ASICS asking for their comments saying I would appreciate their comments and ideally like the boots replacing (as otherwise the boots seem to be excellent)

I offered to send a digital photo showing the nature of the deterioration if required, but I received no response

Not what I expected from a major brand - but hey they are so large and well established, why worry about the consumer ?? or even better still don't acknowledge their existence by ignoring their emails !!