Their after sales service is dreadful. They will hunt down any excuse to not help and will forget you are a customer and treat you like something they just stepped in. Really horrible experience. At least with the large online retailers the products are cheaper and the after sales is efficient leaving you feeling valued. Ask on the other hand leave you feeling like you are trash and that you really should have shopped elsewhere.
Ordered a 1.5TB hard drive via groupon. Took five weeks to arrive after being lied to on numerous occasions. Was told I'd get upgraded to 2tb for my patience. Another lie. Sanjay is the customer service guy, blatant liar do not trust them!
Every time I go into Ask to buy something or buy online I make sure I speak with one of there staff, they always point me in the right direction and I walk away with a better understanding of what I have brought and why that was the right product for me. Recently got a GoPro from them and hadn't a clue were to start, the salesman went thought the whole range explaining every minor details and I left with the model (HD3 black) i felt was most suitable for my needs. Thanx Ask See you soon : )
They were so helpful when I was trying to decide which SLR cameras to buy. Asked me all the right questions and gave me a few options to think about. They made the whole process so quick and effortless. They even recommended an appropriate tripod which wasn't even the most expensive! Super service and all the items came delivered to me the next day.
I've already used them again for other purchases and definitely recommend them.
Living in France I wanted to buy a Canon 500mm lens in the UK because the prices were lower than in France or other European countries. I did a bit of research on the web to find the best price at UK photography retailers and I came upon Ask Electronics. After an email and phone exchange I ordered my lens which was not in stock. From the moment I placed my order and until the shipping I was continually informed by mail or phone on the progress of my order. Ask Electronics shipped the lens by UPS on Thursday and it arrived the next day at 1 o'clock. A highly recommended retailer!
Bought a pressure washer through groupon, and it arrived promptly and everything was working well. After using the washer 4 times the gun split and i could no longer use. I emailed ask to get a replacement but was told that physical damage was not their responsibility . I then have been sitting on the phone daily to speak to someone but never anyone answers. I have also emailed on several occasions and only just had a response after threatening legal actin. Will never ever use this company again. I am sure they are fine when things don't need replaced, as they are getting your money but watch out if things go wrong.
I have had a very positive experience with AskDirect, I have bought a MacBook through Groupon, emailed AskDirect to ask about when it will be delivered, I got an email back the same day advising me that my item will be delivered tomorrow and given me a tracking number, and i got my mac the very next day exactly as they said, absolutely brilliant.
Was my first ever groupon ps3 deal took around a month to arrive never received the extras i paid for to go with it no replys to emails no answer to phones groupon washed their hands of me and just gave me a voucher not the cash although i requested the cash thy said it was nothing to do with them so ive been forced into using groupon again really not happy :(
I was skeptical at first as this was my first time using Groupon. I ordered an iPad through the scheme to be delivered direct from Ask Direct - within 7 days (the timescale quoted). Although it was over the Easter Bank Holiday period I started to panic after reading several reviews saying they were uncontactable, did not respond to emails and delivery times were not adhered to. I needed the unit for my son as he was going off for 8 months and thought it may not arrive in time. The transaction was perfect, delivered within the time quoted and no problems what so ever. My first experience was a good one and I would recommend.
I also bought 1 pair of Toshiba 3D glasses - this is my experience.
Ordered on line - the web site was easy to navigate and checkout simple. The cost of glasses: were £29.99 and the they were brand new when 2nd hand pairs are making £40 on ebay. I ordered them yesterday morning, I got an email that afternoon to say they were being delivered today by DPD. At 9:30am they were in my hands - 24hrs after making the order. How can you fault that service?
Massively over charged me! I had 1/2 hour to go get a battery for the camera I would take on a conference trip to Rome. Ask Direct tottenham court road sold me one for £75. Later found that online (had I had the time) I could have bought the same battery for £35!!!
Bought 2 pairs of Toshiba 3D glasses that were half the cost of that I had seen anywhere else. Ordered them, got a message saying they were dispatched within an hour, the courier (DPD) sent a push notification to me saying it was at the depot by the evening, had another push notification sent the next morning to say it was being delivered at a precise time, and they delivered it promptly, on time (I live at the other end of the country) and the glasses worked perfectly.
I ordered a hard drive through a Groupon deal from Ask. Big mistake.
Ordered on 27th November, the small print said delivery would be "up to 7 working days"
By 8th December I had received nothing... not even an email. I contacted them and they repliedon the 9th December to say my "order was in the process of being dispatched" and to expect it "by the end of the week" considering this email was sent on a Saturday, the end of the week is a whole 5 days away. I emailed back asking if there was any way it could be dispatched quicker (it was a birthday present) they replied saying if it wasn't with me by Dec 13th then to contact them. Dec 13th came and went, no delivery, no email explaining why. Emaed them to find out where my order was, it's now 15th Dec and still heard nothing... am starting to worry that this is all a big con. It's the lack of communication that worries me most. I would not recommend buying from this company, they lie about delivery dates and then disappear.
5/5: Fantastic and reliable service with best prices online, even better than most big stores such as pc world. The shop looks fantastic and they have a good range of products.
I recently purchased a new Toshiba laptop which was the cheapest place selling it. The person who sold me the laptop was very kind and went out of his way to assist me on my purchase.
A few weeks later a fault had occurred on my laptop. I took the laptop to the store. Without any hassle they immediately replaced my laptop.
However when I went home and unpacked the laptop I realised there was a dead pixel on the screen which was very minor and located in a unnoticeable area of the screen. I rang the store and explained this to them, they told me to come in and that they will replace the laptop and that this time they would open the laptop in front of me to make sure there were no faults this time. I went to the store and the laptop replaced was perfect and had no faults. They even offered me a option of a refund.
I would definitely buy from them again and recommend any one else to buy from them.
Having 'lost' my portable radio & severely missing its ability to tune into R4 LW for the cricket I determined to replace it asap! After google searching the web I found the cheapest with stock and ordered only for a phone call 30 mins later advising 'not in stock' & 10 days for their next delivery. I thus cancelled that & went to the next company (all of 1p yes one penny dearer) who were Askdirect. Placing the order for standard delivery @ 14:55 boy was I suprised when the courier got me out of the shower @ 7:45 the next morning to hand me te goods. What great service - definitely worth paying the extra penny!!