Asos reviews

Asos reviews

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Great customer service

Asos are quick to deliver there products and the customer service is very good. I've never had any issues with the returning anything. They have a large range of products for everyone's budget.
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30% cash back on every purchase at more than 2,500 stores. Get access to thousands of money-saving coupons.

Great company.You can recover some of your money spent for the purchase and also you will get 5$ to your account. to do this, follow the link and register online extrabux
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Cheap but not all good though

I have used asos a lot of times and it's always cheap. But i have received the wrong sizes a couple of times and it is really annoying! When i have to return i have to pay and then they will transfer money back to me. It's a bit difficult and it makes the service really bad.
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Hands down the best online clothing department store

I must order about £500 worth of clothes from Asos every month. I have Asos Premiere (a £10 annual add on) which enables free next day delivery and free collected returns. My orders have always arrived on time, bar one item which arrived the following day. Asos contacted me to let me know this.

When returning, you simply fill out a paper form that shipped with your order, organise a returns collection, hand it over and wait for a refund.

The website is fantastically easy to use (probably too easy- you don't feel like you're spending money!) and the ordering process is smooth.

That said, Asos often issue discount codes ranging from 10% to 50% (A good thing!) This can make shopping on the site a bit of a guessing game, (a bad thing) as there's no worse feeling than having a bit shop and waking up to a discount code you should have waited for. This will, for me, result in me ordering everything again with the discount code applied and sending everything from my first order back. Not a smart model!

The only big gripe I have is that returns refunds are slowly processed. I have on occasion completely forgotten that I even sent anything back, and will get an account credit some weeks later.

If Asos could process refunds within a few days, they would be the perfect company!

Also, they should have rewards for loyal customers. I think spending what I do should entitle me, at the very least, to free Asos Premiere.
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Una garanzia

Mai avuto problemi, sono sempre rimasta più che soddisfatta. Prezzi per tutte le tasche e spedizione gratuita!
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Can not contact anybody

placed a order saying 5 days delivery 4 days passed and still show Order Processing tried to contact them to ask why , there is just no way to contact them just a auto system which said hope you enjoy your goodies ... I would never use this company again
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Great shopping experience

Have just made a couple of small purchases from asos and I can say that I am very happy with the overall experience. Their website is just lovely to browse, offers a pleasant shopping experience with clean, uncluttered display of clothes, a lot of them very affordable and of good quality. They for free in Athens, where I live, even if the item costs 1 Eur. Delivery times are a bit dissapointing though, as all of my orders took 7+ working days to arrive. 1 of the items sent to me was wrong (a nice dress instead of my v-neck tshirts- not quite my style), but they quickly sent me the correct item and covered the postage expenses of the return, Overall I can say that I am very happy with my experience with asos.
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Awful customer service

When I was buying a top on Asos, there were two different prices showing on the website on different pages. The basket came up with the higher price (of course).

Despite many emails to Asos (you cannot phone them and despite asking them to call me no one did), they stuck to the line that this was a promotion that had finished a matter of hours before I placed my order and surely I did not expect to honour that price and give me the £10 difference.

I said that that was exactly what I had expected from such a big name, but they continued to send out emails with the same reason ... the sale was over and despite being shown at the lower price, I could not have it. the lower price also came up on Google, which was then swiftly changed when I pointed this out.

All the emails stated the same facts; no one would call me; no one honoured the price that was shown and they all denied this was there and IT can take a while to change over.

Appalling. I felt helpless and that no one was listening and absolutely no one gave two hoots. I just sent the top back for a refund as I can buy it elsewhere.

My first interaction with Asos and my last.
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Useless Customer Service

I have purchased from ASOS many times and have been happy with the efficiency and products offered. Unfortunately I will not be using this site again. I returned a purchase for a refund and on their own accord they refunded the incorrect credit card, not even the card the purchase was made on!!!!! I've been told that the 'Finance Department' has rejected my refund because it has already been applied to a card. One would have thought there would be legal ramifications refunding any random credit card rather than the card it was due to. I have tried for resolve this for over a month now, but the 'overseas' customer service centre obviously have major communication issues and will lay the blame on the customer to get it off their case list. USELESS!!!!!!!
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Fast and good quality

I live in New Zealand and have purchased twice from Asos. Both times they arrived in just a week which is great compared to other online shops. The quality is also very good, except for maybe this white sweater, but other than that everything else is great for the price. I highly recommend this shop :)
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Great company!

I order often from ASOS and always have wonderful experiences. They have great customer service, fast delivery, and quality products.

I shop in the ASOS Curve section, and their selection and prices are beyond compare with any other retailer. I highly recommend checking this store out if you need a retailer that sells plus sizes and straight sizes alike.
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Amazing service!

I'm a bit surprised to read other customers bad reviews as I never had any problem with Asos and I ordered with them countless of times now.

Items are always in perfect condition, they arrive when they say they would. You even get text notifications for the delivery.

Their site is easy to use and I find the catwalk videos always very useful.
It is the best fashion site I have ordered with so far!
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Ottimo!

Grande scelta di vestiti e accessori di tutti i prezzi; la grafica e l'utilizzo del sito sono piacevoli, ed è impossibile non trovare quello si cerca. Altro punto a favore, non da poco, la spedizione gratuita
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Big mistake

I bought some items for the price of about 150 pounds. But the day it should have arrived, it wasn't there. I checked my mail and i got a mail saying that i had returned although i hadn't. The problem is that they now say i have to order it again, but i have to wait for my money to get back. It can't be true that i have to order it again, since it's not my fault. I think it's poorly service!
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Good range of products so so quality

ASOS offers a good range of products with some really good designs. But I think many really poor quality products are made to look good and when you get them even in sale, you think- I paid a bit too much.
Good service in terms of delivery- quite fast and traceable.
Website and especially android app are having a few technical issues in terms of filtering, lack of reviews option, bad product categorisation and low quality images.
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I <3 ASOS

Excellent quality clothes, excellent delivery service. What more could you want. !!
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Great shopping

Many clothes, fast shipping. Everything I bought was exactly as it was in the pictures
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Stor shop med gratis fragt

Stort udbud og ofte rigtig gode tilbud. Leveringstiden ved gratis forsendelse er rimelig, det tager ca. en lille uge. Bruger det gerne igen.
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Angebote bei Asos

Prima Seite mit faszinierden Angeboten. Erfüllt alle Wünsche und lässt keine offen.
Wir haben zwar kein Asos Shop in Tulln aber dafür einen Kundenservice bei asos.com, der uns berät und uns wie im shop fühlen lässt.
lg
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Amazing products and service

Every time I've ordered products they have arrived on or before there given date and with the asos premier membership I feel like I'm robbing them! Great quality products all the time!

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www.asos.com Details

About this company

Click here to visit ASOS.com – The Online Fashion Store.

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Category

Asos is ranked 80 out of 94 in the category

Asos is ranked 16 out of 17 in the category Underwear

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