I'm confused by the negative reviews as I have used ASOS for years (since the early days) and LOVE the site and how it's developed.
Excellent labels, variety, price range, styles, site usability (search functionality is SO easy to narrow down what you want). Pay the ASOS Premier fee (I think £14.99/yr?) and you get free next day delivery and returns ALL YEAR and no minimum order needed. They let you know what hour your parcel is coming (and you can reschedule if needed) plus I use their Collect+ service and I just take parcels back to our corner shop on the way out - no Post Office queues - result!
I've found them especially invaluable now I'm a mum of two little boys as I can't go high-street shopping much any more. So I shop at night when the house is quiet! Great for presents for friends too - you can search by budget as well as size, colour, style, etc. And great sales/discounts too!
I've always found customer services really helpful - it used to be easier to contact them (you'd email them and get a response within a few hours) - now you need to go through the site and it takes a bit longer, but that's the price you pay for growth I guess. I have never personally had a problem with returns and refunds.
Personally I think ASOS are the site to beat when it comes to fashion. And no, I don't work for them - just a long-term fan!
To reply as a company, please log in to your business account.