I am living in Denmark and a few months ago I ordered a pair of Superga Shoes at the ASOS webshop, along with some other items (sum approx. 200 $ - including a dress from ASOS' own collection). They sent me shoes in the wrong size and I immediately wrote back to them, and they agreed to cover my delivery expenses if I sent a valid proof of this and went to post it myself. All of this happened went well, and ASOS returned the money to my account. They informed me that they would sent me a new pair of shoes and when they came, they too was in the wrong size, but this time labelled in the right size by ASOS. I wrote to them and they sent my exactly the same answer as previously - no apology or personal reply - I had to sent the shoes back within 28 days to get the right shoes again. In my anxiety to have delivered a third pair of 'wrong shoes' I emailed them 5 identical emails, one every day, where I expressed my disappointment - which they did not reply. On the sixth day I wrote a new mail, where I asked directly why they did not answer my emails and they replied on the seventh day, that they would return to may on the eight day with a solution to my problem. And they did not. My patience is running low and furthermore they have not returned my money from the dress (wrong size, but my mistake in order) I mailed along with the first couple of shoes. I strongly cannot recommend this shop to anyone, who does not have an enormous amount of patience.