Asos reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Terrible customer service, package not arrived, refused to give refund

Ordered a simple wallet through them. Got an email Sunday saying it was dispatched, but the tracking info was invalid. Tried contacting them - the only way was their online contact form - and got nothing. Tuesday I managed to get their phone number after some serious Googling (they really hide it) but their customer service person was appalling! She was unable to answer any of my questions and really was rude. After another call I found out that the courier has apparently delivered my package to a 'Secure Location' though where, no one seems to know (!) They promised to find out what was going on. A couple of hours later, still nothing so I decided I had had enough and to ask for a refund. They refused. Asked to speak to a manager - surprise surprise none available. Seems the only option is to take them to court. Utterly utterly illegal company.
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